Pocket's Billiards Wings & Beer Horizon

We waited 20 minutes no one took our orderAll the waitresses where just taking care of some tables but forgot about the others If you go just think that u are gonna wait alot

The atmosphere was nice, big, clean lots of pool tables and areas to hang around in. We went to see the fight so it was a busy night, family oriented place as there was kids and a chill crowd. Just people drinking hanging out and having a good time. Wings were very good! Mozzarella sticks were cold, drinks were weak. Server was bad and kept forgetting our drinks, my table was ordering 2 drinks at a time because she would take so long to come back. Rainbow shot was pretty but all juice and very weak. My friend had all shots and like 5 more drinks on top of that and was still walking lol. Nice place to hang out if you want to hang out with family and have a few beers but don't go for the mixed drinks or service on a busy night at least.

We don't have many places that stay open late in Horizon City, except for this place. Sadly, it is hit or miss all the time. Service is slow, the food is less than desirable and the bartenders should really start using jiggers because it's obvious that they don't know how to free pour. Drinks are always week, watered down or down right under served. It is truly disappointing that the only place that stays open late doesn't care about customer service or customer satisfaction. This place could be booming if management stepped up their game.

I am so happy to be the first review ever being posted. The waitress was awesome. Her name was Victoria and she was so attentive to our needs. When our drinks were low she bought out more. Unfortunately some of the mix drinks we received were disgusting. Tasted like they were made with dirty water. Yes they were only worth $3 but it's not the type or service we would have expected. We asked to speak with the manager and she turned it around-- giving us a 20% discount on it. Literally made our day. We come here regularly because we live across the street and we will continue coming because they care about there customers.

called in to complement the GM asked for his name and was told they can't release that information w t h never heard of a company denying a customer the GMs name never will I ever!!

Atmosphere was great. Customer service was awesome. Thank you Valerie. For been so parchment with our group. Food was ok. We ordered the wing, fries and veggie sticks platter and wings did not taste like wings it was more like carnitas texture...

Do not come to watch any game here. We are paying customers that were not even offered plates for our appetizer. You have to yell to get any service.

My husband and I came to this location because for some reason, the Zaragoza location was closed. We sat down and it took the waitress a good 10-15 minutes to come over and ask for our drinks, at this point, we were ready to order so we ordered our food wings and fries with cheese. The wings and fries took 20-30 minutes and when they arrived, the wings were COLD . We told the waitress who offered to have them remade. She came back a few minutes later and the wings and cheese were still cold- straight out of the fridge cold. At this point we asked to speak to a manager who offered to remake the wings and fries but we had to wait another 20 minutes! Granted, when she came back with our food, it was nice and hot, freshly made. The staff was great and attentive after we complained, the manager comped our food and a beer - but the food coming from that kitchen is a disaster. Almost 2 hours until we were able to eat. We were a little disappointed!