Pitre Kia - Las Cruces

One of the service guys I've dealt with a few times is really nice. The chick who answers the phone at the main desk at 1:30pm on a Thursday is completely rude. I always get sent to some voicemail of someone who NEVER calls me back and wen I call and ask to physically speak to someone in service, this chick is rude, has an attitude, and literally hangs up to transfer me while I was in the middle of talking. Great customer service, really. Looks like I'm going to start going to El Paso.

I purchased my new 2021 Kia Seltos back in March of 2021. When you purchasing a car here, they treat you nice enough. I'm here to tell you that once you walk out the door with your new car do not expect to be treated well again. They don't answer their phone, goes to voice mail, they don't return calls if you leave a message. The Auto service for oil changes, etc is always a hassle. This place deserves a D- grade. No wonder they don't get any business. I had a letter from KIA headquarters to go in for a service recall for Anti theft replacement. I have been trying for TWO WEEKS to get a return call or an appointment! Still have not received either. This place is horrible. Don't do business with this Dealership unless you want to be treated badly!!

Second time a vehicle was sold with defects. A certified pre-owned vehicle with only 22k miles had a faulty transmission that they failed to detect during the 17 point inspectuin,which completed be there technicians. An appointment was scheduled to go in review options on a certain,however; went in on a different day since I was in town. Alex (Sales Manager) can be heard from the Sales stating how dissatisfied he was since I went in as a walk-in.Matt (GM) disconnected the call upon explaining I had a meeting with corporate to address the issues yelling that, corporate cannot do anything since draler is privately owned. General Manager aling with owners are arrogant hence the complaints with BBB. As others have stated, go out of town for a vehicle.