Pelican Spa

We were delighted to see how funky and sweet this spa was. We mid century decor so this made my day. We had the mandarin suite and it was spacious and comfortable with everything we needed. The soaker tubs were a great way to end the day. We will definitely be back!

The Pelican Spa is a classic standby. It gives major hostel feels with communal area where the spa is located. It's dated, quirky, ramshackle and brightly colored. It's also extremely affordable, spacious, pet friendly and conveniently located to everything in walking distance. The rooms are each loosely themed, eclectic and have kitchens which is super helpful as T or C doesn't have many options for food. There is always a couple bugs and wifi can be very spotty. Wifi didn't actually work in Red Pelican but it is clean where it counts and the AC worked like a champ. Overall, I find the Pelican endearing, the baths are relaxing and it's the most affordable spot in town.

The accommodations themselves were fine, cute and funky motel vibe. This is not a luxury hotel, it's a funky place that with a quirky hippy feel, bright colors, eclectic decor, etc. Yes, things are old and worn out but clean and met our basic needs. What was super weird and downright unpleasant was the customer service at front desk. My daughter and I went to soak and the lady at the front desk told us there was a wait of half an hour because only one tub (out of 4) could be filled at a time. We were also told it was "first come first serve" but there didn't seem to be a good way that this was being tracked. I could tell by the lack of noise that no tubs were currently being filled, but nonetheless I went to sit in the courtyard to wait. The lady waiting ahead of me was having a super loud convo on her cell while smoking, which was rude and off-putting to say the least. 10 minutes later I saw another couple walk straight into one of the soaking rooms. I brought this us with the lady at the front desk who pretended to not know what I was talking about and who kept repeating that it was first come first serve. I asked her how I was supposed to know when it was my turn and she didn't have a good answer, again she repeated "first come first serve". She also told me she was busy and had too many phone calls and other things to do so she couldn't keep track of who was next or who was coming and going. SO SKETCHY. Finally I just decided to linger inside and then she offered us a soaking room but said we couldn't turn it on until the others were done (that included the couple that walked in after us, who were somehow allowed to turn on their water first). We ended up waiting over 45 minutes total. I had to guess and listen to understand when i was "allowed" to turn on my water.The final kicker was at the end when my daughter and I were talking quietly in our soaking room getting ready to leave and the front desk lady stood by our door and told us to keep our voices down. Within a minute or two she started LOUDLY laughing and joking with another guest right outside our room. way louder than we were talking. This lady was so unprofessional and seemed to be on some weird power trip. I heard her being condescending to another guest even saying "please repeat what I just told you" with attitude. She is not meant to be in the service industry, she ruined my and my family's experience. The soak itself was otherwise fine, though there is a slightly moldy smell to the bathhouses which was off putting. I would not stay there again, the other place i have stayed were clean and more affordable.

My wife and I had stayed before over at the Pink Pelican, and it was okay but also worrisome as the front door didn't shut completely. So we went and bought a security door jam to make sure the door couldn't be opened. We stayed during the late summer, so the soaking tubs were available most anytime we wanted.My wife and I needed a get away from the cold in Colorado, and travelled down to a warmer climate and to enjoy the soaking tubs again at the end of December. This time we stayed in the PAM rooms and our room had a kitchenette which was nice. The room(s) are in the style of an old time motor lodge, so the bathroom and kitchen area are small, bit overall, roomy.So here's the negative comment. With all the buildings the Pelican Spa owns, it offers 32 rooms. So let's say most rooms are rented with 2 people, so that's a total of 64 people. The Pelican has only 4 soaking tubs and 1 larger tub. The tubs can also be used by outside guests for a fee. You cannot reserve a tub, as it is a first come, first served for guests and you can soak as long as you want. So the odds of getting a tub are not that great, and that is hugely disappointing, especially if that is why you cam to the Spa.Our last day and we though maybe a soak in the morning before heading home. My wife went first and could not use the tubs as she felt uncomfortable. Seems 'friends' of somebody at the Spa let them sleep in the common area over night. My wife encountered someone still sleeping on a couch, kids running around, and a women in one of the tub rooms coughing significantly. My wife left, of course. So in our 3 night stay, my wife and I got 1 soak each. Not great.If you want quirky and funky, the Pelican Spa is your place to stay. But be aware you may not get to use the tubs as planned, and know that the rooms are older. It is what it is.

Booked the three bedroom cabin for Friday and Saturday. When we arrived we were told that the three bedroom was no longer available and there was only one room available. It was a small stuffy room with two queen beds and a small kitchenette. We opted to leave and find somewhere else to stay. As we looked at Expedia later that day, the 3 bedroom was showing as available but at the cost of the smaller room. Strange booking procedures.

We saw this hotel on a third party site and booked it for 3 primary reasons: 1) it was affordable, 2) it had lots of good reviews, and 3) the rooms with different themes and bright colors looked fun.When we arrived to check in, the front desk lady was kind and helpful. But then we got to the room. What looked bright and fun in the pictures online, looked old, worn-out, and threadbare in person. It felt like a hotel room that was many decades old and instead of being kept up and maintained, it was painted-over with bright paint. We didn't want to put our things on the ground, the beds, the tables, or the counter. Everything felt like it was covered in dust and neglect. The shower drain had no cover, there were no baseboards, there were cracks in the drywall, there was a giant hole in the ceiling over the bed with some kind of blanket stuffed up in it. I spent some time trying to get the window and door coverings closed for a feeling of privacy but was unsuccessful. We felt like we were in a bright orange fish bowl in downtown Truth or Consequences.We spent a total of two minutes in the room and decided there was no way we could sleep there. I went back to the front desk lady and to her credit, she was busy doing laundry. I told her we weren't comfortable here and returned the key. I asked for our money back and she replied that she would have the manager call us in the morning. Fair enough. I'll wait for her call. She didn't call the next morning, so I called a few days later. The same front desk lady said the manager would call the following morning. She did not. I still await the manager's call. With or without the manager's follow-up, it is totally worth losing money not to subject my family to the experience we avoided by staying here.

Zero Stars!!!These incompetent jerks over booked me and left me on the streets of T or C with no place to sleep!I booked a room Tuesday, after I even called and talked to some punk named Matt. Matt told me he was the manager and wouldn't give me his last name! They kept blaming the booking agency for the problem, telling me that it's not their fault. I was ok with the overbooking, and I simply wanted them to help me find another hotel and possibly cover the difference!NOPE! Matt was a total rude jerk, and told me he was at home and didn't want to deal with the problem!I am so disappointed. At the lack of professionalism these kids have. I say kids because the whole time we talked on the phone, he called me "dude".."Dude, it's not my fault" "dude, we aren't going to help you" "dude, your gonna have to take the refund and find another hotel. REALLY?Saturday nite, 4th of July wknd? There are no hotels available...AND, here's the kicker, the people who had a reservation WERENT EVEN THERE!!! The room was actually available...FML... but, no, they still would t honor my reservation, even though I had already paid, and had confirmation emails... ugh!So pissed! Ef Pelican Spa! They suck!Don't stay there...

Returned. So filthy, cockroaches and mouse droppings everywhere. Housekeeping has ruined this once quaint place. I lifted a roll of paper towels in the kitchen and dead roaches were under it. This was after they cleaned! The health department should shut this place down!!!

Arbitrary/creative billing. When I needed to change out reservation, I was billed $10 even though I gave them over a weeks notice. The manager, Rebecca informed me that the policy was "always" in place, but NOW she is deciding to enforce it. Specifically, she said SHE was deciding to enforce it because she is now the manager. Good luck with that.We used to love this place, but like all things, change is in the air. As with many places, their prices have increased. The people who work there used to seem very happy, welcoming, and people that I wanted to look forward to visiting again. NOW, not so much.The accommodations are rustic, and quirky...and never wet especially clean. The main thing it had going for it was the personal touch that made this place worth visiting. So much for that.We are giving two stars only because once upon a time we loved this place. The two stars are for the past experience. We cannot give any stars for this point in time, and will likely never return.

Room was dusty on lamps and tables. Mattress falling apart on sides. Large Roaches. There are 16 rooms and only 4 hit spring tubs. First come first serve including pass holders who are not guests. Tried 5 different times to soak no luck. AVOID!