On The Way Automotive Services

Best and most honest experience I've ever had with a mechanic. Definitely went above and beyond and helped and recommended everything I needed to get my car up and running. The fact that they came to me was something I was nervous about but they showed up on time and got everything done and made sure he didn't leave before everything was double checked. Definitely recommend and will be using them for future needs. Price was fair, work was amazing and responses were prompt. Thank you so much, Gilbert!

Great service recently took my car in for some issues and The Team of On The Way Automotive service took care of me. Car drives great now and haven't had an issues. I will continue to use them for my automotive needs.

I've been struggling with no AC in my car since 2021. I just moved here from Dallas, the heat here is unbearable. My last mechanic stated he replaced my condenser and compressor in my vehicle. Before I shipped out to training. A year later I have finally been able to ship my car out here, to only find out the AC still doesn't work. On the way auto services is the 4th mechanic shop Ive been to in El Paso. the shops location is kinda hidden, but so is treasure. I showed up with no appointment and Mrs. Estela greeted me in the drive way ready to help. she was proficient and was the first service writer to actually listen to the history and long series of notes from prior mechanics regarding the issues of my car. While I was at work Mrs. Estela called me regarding the condition of my car and the costs of it all. she than emailed me the technicians notes. the technician Gilbert was VERY detailed and left no stone unturned when investigating the problem with my car. with some investigating he was able to determine my mechanic back home did not replace the compressor. I was very livid finding this out, anyone would be. Mrs Estela understood with the utmost professionalism I was angry with the mechanic back home and not with with her. I am very gracious she understood that. I called my old mechanic for it to only be confirmed he did not replace the compressor. I would have never know if it wasn't for the dedication that Gilbert has for his work. I HIGHLY recommend this mechanic. After many many trial and errors with the local mechanics here, I am certain On the way automotive service is the best. Both Gilbert and Estela are outstanding!