Nissan of Las Cruces

their honesty, integrity, empathy, trustworthiness, communication. That is what they can improve on. bought 5th nissan and by far the worst experience so much i cannot enjoy the car. hate my new car. feel like they took advantage of me for being a female that is clueless about the car buying process. 1st time buying alone as a single mom. i trusted nissan. shame on me for not doing my homework in how to but a car alone as a clueless woman. shame on them for taking advantage of that and spreading the word around the dealer ship. no more than 3 days later i got a call from a salesman asking if id like to trade in my new car for a 2.9% interest rate. stuck with this car and regret no going elsewhere. definitely my last nissan. almost 3 months later and i am still not over it. 2 months later still waiting for refund of 2 cancelled warranties i was bamboozled into purchasing thinking it was part of the car buying process. wheres the NEGATIVE 5 star button.

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP!!My son purchased a used, 2016 Mini Cooper Clubman, with approximately 37,000 miles. This was purchased at this dealership on March 11, 2021. After taking possession of the car, it had a drivetrain malfunction two days later, on March 13. He didn't even have a chance to gas it up for the first time! This caused it to die in the middle of a busy street and he almost got rear ended by the cars behind him.Initially, they didn't even want to tow the vehicle back to the dealership. Imagine buying a used vehicle and the dealership won't even pay to tow it back after they inspected it and certified it good before he bought it. My son finally talked to Joseph Franco, his salesman, and the vehicle was towed back to the dealership. They offered him a loaner vehicle, which he has been currently driving. Since he had just purchased the Mini Cooper, he had no confidence in it (or the dealership) and requested an exchange for a Nissan Altima, which was around the same price range. Joseph Franco stated that management had to get in contact with the bank and make sure it was okay.A couple of days went by and no legitimate answer was given. He told them he wanted a refund due to their negligence. Joseph Franco told him that management wanted him to come in on 03/18/21 to speak to them. He went in to find out that the Altima he had requested for an exchange was sold the day before he went in, and that the problem with the Mini Cooper was caused by "bad" gas in the car. This led to the fuel pump breaking. The car had a full tank, filled by the dealership, before he drove it out of the lot. Management freely admitted it was their fault, not his. Once he requested a refund they denied it, and said he only had a few options.  These were to keep the car, take it to another dealership and trade it in for something else, or accept one of the exchanges they offered him which were priced four to five thousand more than what he paid for the Mini Cooper.  He told them the only option that would be viable would be to keep the Mini Cooper but with a $1000 refund, since they were at fault for the drivetrain problem. His request for this refund was met with horrible customer service where the manager who he was speaking with got up and left the table angrily. Joseph Franco offered him a refund of $500. Franco told him he would talk to the finance manager about a $1000 refund.The next day, March 19, 2021, Joseph Franco texted him saying the request was not approved for $1000 or even for $500. This left our son with no other options. The salesman kept saying the vehicle was not ready for him to take, although they gave him the service log regarding the repairs that were done to it. So far, they have repaired three items in addition to the fuel pump that needed to be fixed. My question is: Why were these fixes not done BEFORE selling him the used vehicle?This dealership has been "repairing" this used vehicle for eleven days now. None of the managers knows what is wrong with the car, what they fixed, or even how to effectively solve a problem. The new car manager, Danny Salas, suggested my son talk to the owner, I guess because none of the managers have the authority to solve a simple problem. Danny was extremely rude and even had the nerve to say my son caused the problem, when the car was so new he hadn't even gassed it up yet. Danny stated that the mechanic who was supposedly working on the car, was on days off and it was impossible to talk to him (even on the phone). When we suggested looking at the service log, he stated that was simply impossible. My son filed a complaint with the BBB and the business finally responded on Monday, March 22. The responding manager stated the response was delayed because they were out of the office (a common theme at this dealership, apparently everyone is always on vacation!). They stated that they would be repairing the used vehicle and offering him a Visa Gift card for $500. So, instead of fixing the problem immediately in a professional manner, they made my son wait almost two weeks to repair the problem, routinely passed the buck and delayed the situation, and are only offering $500 in compensation for their terrible customer service AND leaving him stranded on a busy Las Cruces street for several hours. I will be telling as many people as I can, by word of mouth and with this review, to never purchase a car at this dealership. They are rude, and the managers have the worst customer service imaginable! Look at all the other reviews on here complaining about the lousy customer service.

I would like to thank Sophia Bejarano for her outstanding customer service. She went above and beyond to resolve the bad experience that my son and I had at the dealership. She drove the fixed vehicle to my son's work and gave him a $500 check (for all the inconvenience).I would really appreciate it if Danny Salas and Humberto could get some customer service training, so other customers don't need to go through what we did. Sophia apologized for all the troubles that Danny Salas and Humberto were unable to solve.I just wish we had talked to Sophia Bejarano since the beginning. __________________________________________________________BAD BUSINESS! BAD CUSTOMER SERVICE! BAD MANAGEMENT!My son purchased a used vehicle from the Nissan dealership of Las Cruces. A 2016 Mini Cooper Clubman, with approximately 37,000 miles. This was purchased on 03/11/2021. The car then had a drivetrain malfunction which made it stall out in the middle of road as he was driving it, causing him to almost get rear ended by the cars behind him since he lost complete power to the engine. To begin with, they didn't even want to tow the vehicle back to the dealership, until my son spoke to the sales man, Joseph Franco. The vehicle was then towed back to the dealership. He lost faith in the vehicle and requested an exchange for a Nissan Altima. The salesman stated that management had to get in contact with the bank and make sure it's okay.A couple of days went by and no legitimate answer was given. He told them he wanted a refund and go somewhere else due to their negligence. He was then told by the salesman that management wanted him to come in on 03/18/21 to speak to them. He went in to find out that the Altima he had requested for an exchange was sold the day before he went in, and that the problem with the Mini Cooper was caused by "bad" gas in the car. The car had a full tank, filled by the dealership, before he drove it out of the lot. Openly admitting that it was their fault and not his. Once he requested a refund they denied it, and said he only had a couple of options. These were to keep the car, take it somewhere and trade it in for something else, or accept one of the exchanges they offered him which were priced four to five thousand more than what he paid for the Mini Cooper. He told them the only option that would be viable is to take the Mini Cooper but with a $1000 refund, since it was their fault for the problems with the drivetrain. His request for this refund was met with a horrible customer service experience where the manager who he was speaking with got up and left the table angrily. The salesman offered him a refund of $500. My son told him he'd accept if it was $300 more than what he offered for the inconvenience and the disrespect he felt. The next day, 03/19/2021, the salesman texted him saying the request was not approved. Leaving him with no other options. They offered him a loaner which he has been currently driving. The salesman keeps saying the vehicle is not ready for him to take, although they gave him the paperwork regarding the services that were done to it. It has been longer than a week now and they still have his vehicle.I drove all the way from Rio Rancho to Las Cruces to talk to somebody there that could help us, since he's been talking to them for a week and no one knows anything about the vehicle. I talked to DENI, who identified himself as the manager of new cars, but he told us several times that he couldn't do anything for us. He said he wasn't responsible for used cars, that the manager for used cars is UMBERTO, who is in vacation in Mexico, and would be back Monday or Tuesday. I asked to talk to Umberto over the phone then, since this was going to be the last time we were coming here to try to solve this problem and DENI refused it. I asked to talk to the mechanic then, to try to figure it out what is wrong with the car now, and he said the mechanic wasn't in today, and again I asked to talk to him over the phone then, and one more time, DENI refused it. I asked him SEVERAL times, what he could do to help us, and he always said NOTHING. Apparently managers have absolutely no authority at this poor excuse for a dealership. We have everything recorded and we are taking this problem to our attorney, since we gave them multiple chances to work with us, but neither DENI or UMBERTO want our business anymore.

Nissan of Las Cruces will ALWAYS have our business for vehicle service. Their Service Department is outstanding. Thank you to the Service consultants and to the Service technicians for their excellent work.

Went in to get a vehicle for my daughter. Found a Jeep. While the salesman was off getting me the price I looked it up on their website and found it listed for $23.5kThe salesman came back with $26.kTotal rip off!Don't trust this shady dealership!!!

My aunt had made a purchase for a car last year and she had got SCAMMED terribly. She wasn't aware of how the warranties worked and didn't know what she was agreeing too, due to the fact of them not asking but TELLING her they were going to add them. They knew her situation and knew how much she was wanting to pay monthly and they agreed but switched that once they realized she wasn't aware of how the finances worked and was alone and didn't have anyone else to be aware of these scams going on. This place disappointed us in numerous ways and especially me because how could these men take advantage of a women in these ways.

If there was an option for a 0-star review, I would have picked that option...I recently made my first vehicle purchase which is a 2021 Chevy Malibu from Nissan of Las Cruces. This should have been a happy and memorable experience however I have had nothing but problems with this dealership.The salesman is very pushy, thinks everything is a joke, and the finance manager catches an attitude when you don't want the $4,000 extended warranty that never covers anything. The finance manager rushed the paperwork which later I found out they messed up!The first day I drove the car the check engine came on, as well as the ABS. They weren't listening to me when I was telling them something was wrong with the car. It turns out the car was malfunctioning due to four cracked spark plugs which apparently, they replaced in the inspection...hmmm weird. This was a headache trying to get them to fix it. I had to have my father-in-law leave work to come to the dealership just for them to listen and actually fix my car. Finance manager also kept calling me at work nonstop even though I told them I'M AT WORK trying to get the insurance! Told me "Ma'am you've had all week to get it insured" ......Even though I was dealing with them trying to fix the spark plug issue and the lock switch.My driver side door lock/unlock button hasn't worked since day one.... tried saying it was working basically calling me a lair. Five weeks later they finally got that fixed.While I was waiting for them to fix my lock issue ANOTHER issue has occurred where my car is telling me shift to park and apparently my warranty will not cover it even though it's recalled.I was promised a second key which I NEVER received; they were supposed to give my car a good detail. They did not, they barely vacuumed a few crumbs, I asked them to clean my sun visor because there was this weird stuff on which they didn't. They also tinted my windows and there are bubbles.I can't even get the car insured in just my name because they messed the paperwork up.If I could go back, I would absolutely NOT do business with this dealership!!! For a 2021 vehicle this car should not be having this many issues!!!!!This dealership does NOT CARE ABOUT CUSTOMERS they only want a SALE!

Your service advisor Steven Serna and my mechanic John are exemplary, Steven for his customer service demeanor and efficient process of cars early in the morning (outstanding experience) and John my mechanic for his honesty. I am a senior citizen and recently lost my husband so I really appreciate not being unsold on tires I was told I need at a place I recently went to to fix a nail in m tire. I will bring all my car work here. I drove from Deming today, thank you!

Recently got my Sentra tune up. The customer service rep recommended premium gas for my Nissan Sentra. The gas the customer service rep recommended harmed my fuel system and my car stopped accelerating on my out of town trip and I had to have it towed back to las cruces. Very dangerous and a Great Injustice. He ruined my vacation and the Tow cost $450. Read the manual Nissan rep!!

My first car out of college was a Nissan that got me through many tough times. When my son left for school in Las Cruces I sent him off with my Pathfinder hoping that he would have a solid Nissan to see him through. Sadly the Pathfinder has given him a problem. Sadder still we cannot even get it fixed at this dealer!We have had a nightmarish experience at this dealership. It has been 4-5 weeks now that we are yet to get an appointment to check out the car. He has had to make multiple trips and being given the run around just to get diagnostics done. Even after making an appointment he has been turned away twice.We have other Nissan cars and we expect that when we have a family member in a new city, the Nissan dealership experience will be of the same high quality nationwide, especially for a college kid, who like many of his generation is not car savvy. Sadly we are very dissappointed that our son is being given the runaround and it is taking over a month just to see his car, let alone get it fixed.I hope this dealership will find it in their heart to treat a loyal customer and Nissan family member right!