Yolanda S.
Apr 17, 2024
When I went for my first visit, I was able to see a therapist right after, THAT was probably the only good thing this office did.The nurse practitioner, when asking some personal questions did a 180 in her body language and attitude when I answered them. She didn't want to touch my phone to see my medications, barely noted anything else.My therapy session was good, and was told it would be weekly, but when scheduling I was told it could be about 2 wks more or less.I immediately started asking to speak to the office manager who I found is Ashley. My calls were never returned until today 4/17 when I called again and she finally spoke to me.I also asked to speak to the director but I won't hold my breathe. Ashley was quick to cancel any other appts, not that I would go but this office is SUPPOSED TO HELP PEOPLE NOT MAKE THEM RUN AWAY.Good luck getting them to answer and if they do they have you on speaker so anyone can hear what you're saying.I will be talking to my insurance company about this office, as well as reaching out to the mental health group here in El Paso.If the patient can't feel safe or treated with respect, they should not be open.
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