New China Wok

Placed an online order thinking it would be fast. Nope. Waited 45 min. I called in 20 min after and they told me they would call me. They called me 25 min later asking if I was going to show up. WTF you told me to wait for your phone call. Anyway, the bbq mifun tasted off. My fried dumplings looked microwaved and were chewy like they had prepared them earlier in the day. Seem homemade. Anyway, I wished a happy cny to the cashier and she looked at me as if I had insulted her. The online price didn't match what I paid for in pickup. They added another $1 and called it a convenience fee. Guess what? No utensils. No napkins. No sauces in the takeout bag. What was I paying the extra fees for? Then add a 5% credit card use charge. This is the second time I've seen this at a restaurant. I understand things are costing more, but you raise the price from last year by 30+ %, charge me for takeout trays calling it a convenience fee and then charge me again for using my credit card? Greedy, misleading (it was not advertised anywhere that there would be an upcharge) and cheap as sh!t. I wonder what other corners they're cutting. I think I'll just stick to Panda Express where you know if your food is fresh and you pay only for what you order.

First time trying this place and was already reluctant because we've yet to find a decent Chinese restaurant in El Paso. (Good luck right!)...We placed our order online and was given an estimated 20 min wait time. When we arrived after waiting 20 mine, upon walking in we weren't even greeted with a hello. . no welcome... Instead the young man who was at the register looks at us and says, "yes?" while the man and lady behind the counter just briefly looked at us, not even a smile then back to work. We tell the young man we're picking up our online order and he looks confused and tells us they didn't have our order. We ended up having to wait again he said it would be 5-10 mins but it ended up being more like 15mins.The aura they gave off was very unwelcoming and seemed as if we were inconveniencing them. This alone doesn't make me want to come back. I will only continue to support family owned businesses who actually value their customers and are actually FRIENDLY.Now on to the food. The cashew chicken was very skimpy with the chicken, the sauce did taste good but I've definitely had much better.The pork fried rice was nothing super special. The won ton soup was just okay, the broth wasn't great, the won tons had a strange texture almost like they had been sitting in the broth way too long or it wasn't fresh soup. Was not impressed at all. The egg rolls aren't even egg rolls, they're more like spring rolls, they are more on the skinny side and skimpy on filling. Tasted like it was mostly fried egg roll wrapper and tasted over- fried The side order of won tons were just okay, flavor was lacking. Wouldn't order this again Maybe they were just having a bad day but it's no wonder why there were zero other customers in there. Bad attitudes are bad for business. Sorry but your food isn't even good enough to be giving such a snobby, unfriendly vibe. Would I recommend this restaurant? Absolutely not. We spent $50 for a family of three on mediocre food.

The food is decent but the fried chicken always taste weird and the first time I ever ate here I had a staple stuck in my chicken lucky I got that piece of chicken and not one of my kids

It's Friday night and no one is cooking but I have a taste for some hometown Chinese food. New Chia Wok is in El Paso but a few of the people that work there used to live and work in NYC. The style of cooking they do here is very reminiscent of the way they made Chinese food back home in The Bronx. I love coming here on my cheat days to get some great Netflix and chill food. The shrimp and lobster sauce is to die for. The assistant owner is super cool and every time we see other I love catching up. Enjoy!!

I had the house fried rice and it was delicious!I am so happy to find a great Chinese restaurant in El Paso!

This small Chinese restaurant single handedly got me through high school, I'll always be forever grateful for the owners giving me a bite to eat even when I didn't have the funds. They're great and I'll always eat here whenever I can!

Horrible service , got food delivered and they forgot a item. , called to let them know , after 2 hours they responded to say they couldn't deliver the missing item but I would get a complimentary side of rice on my next order

The food wasn't really that good. My food was just dropped at the door. They didn't even knock. I was in a hotel and would have heard them. But got nothing.

I eat here often, but mainly I order the wonton soup... I ordered the chicken with garlic sauce (lunch special) & two egg rolls. when I arrived at 1045 to pick up my food because I'd scheduled an order, it wasn't ready and the guy said it'd be done in about 5-10 minutes. So I waited. When I got the order and started eating, I noticed that the rice was very hard and seems like it had been frozen/refrigerated and then heated up. Even the chicken was cold is some places. Nonetheless, I will stick to china 1 on saul Kleinfeld & pebble hills.

We've been coming here for years. We love their food. It never disappoints. They are always nice and they have given us free sodas when we make big orders. It's my favorite Chinese food place in El Paso.