Mountainview Regional Medical Center

My father sees these people. I am the EMERGENCY CONTACT. They called me twice in one day to speak to my dad about a procedure he had scheduled weeks out. THIS IS NOT AN EMERGENCY. Further, when I called back twice to speak to a manager, they hung up on ME TWICE. IRRESPONSIBLE BAFFOONS

Very professional and friendly and respectful! They were always on time and very knowledgeable. Thanks, Mtn View!!

Since Mountainview removed my review I will do this again. If they remove it again I will take it to the attorney generalI was there last year and went to triage. The NP came in and asked me what my issue was.I told her Karina Gayosso DNP tood me to go to a hospital to see if I can be admitted because my health issues had oersisted for over 3 months and no one was figuring out what was wrong and they kept ordering all the same tests.The triaging nurse was a male with red hair. As soon as I told her this, he asked if I had a medical background. The insinuation was that I knew what to say, what lie to tell to get what I wanted. I told them she was in their network and to call her.Then the NP tells me because I was in their ed on Main two days before she was not going to bring me back to the er because I am fine she said.I said, "I am not fine, and them not finding anything means they didn't run the right tests."My throat was swollen. Food and pills were getting lodged in my throat. My stomach had been inflamed for 3 months literally. They kept calling it the stomach flu. I was constipated for over a month, dry skin, kidney pain that was misdiagnosed as a kidney infection. I was on one antibiotic for 3 weeks before they added a second. I was on those two for 2 more weeks. I said my kidneys were killing me but it wasn't an infection. I said they did the bacteria cultures and there is no growth at all.She put that I said I have a "raging" kidney infection.I got labeled emotional and aggressive in my chart because I was advocating for myself while being in pain and being told for 3 months by stupid people with a cracker jack medical license that I was fine.She then places an iv and takes blood for more cultures. She leaves the iv and leaves the room for a minute.The triaging nurse asks me more questions and gets to questions about drugs. I tell him my functional doctor was concerned about me taking sleeping pills for the insomnia I have suffered from for 24 years. She put in an application for me for a medical marijuana card and wanted me to use that as a natural sleep aide. I said I only use it for sleep. His next question was, "What other recreational drugs do you use?" Seriously?!?The NP comes back and gives me a huge dose of ativan to "help calm me down". After she gives me this shot she tells me she is not bringing me back and there is nothing wrong with me, I'm fine. I got this shot because she didn't want me yelling when she said this again.I got up to leave and she says " If you leave I will be forced to call for a welfare check on you." I asked for what reason?!? "You are leaving with an iv in your arm." I have an extensive medical background btw. So I removed the iv she clearly should have removed instead of waiting for me to walk out before making mention of it. I looked her in the the eyes and I said, "You call whoever you want to bitch."I read the report on their portal and she did not make the report. I saw her and her only but some male MD filled out my intake like he was the one who saw me. As it turns out I had thyroid cancer, Hashimoto's, an adrenal tumor, another tumor on the same kidney, a failing gallbladder and an extreme allergy to milk that was causing my stomach and intestines to be inflamed.I called after I posted my review because they requested me to call. I was told there would be a discipline hearing for these people and that I would receive a call back. I never got the call back and my innitial rating was removed.

Mountainview Regional Medical Center Las Cruces NM dropped the ball on my hernia surgery waiting to get hernia mesh after I was in a hospital robe laying on a surgery bed placing other patients in front of me.They botched my surgery, agitated my afib, raised my blood pressure and now are billing me $2,055.00I am on medical leave from my job until my hernia is fixed and the medical leave is of limited time and a few other potential part time jobs I been stalling until I get the hernia surgery completed is why this is important I get the hernia surgery done in a prompt manner.Today I had checkin at Mountainview for my hernia surgery at 9:30 am which at that time they put me in a hospital robe and took my vitals and commented I have good blood pressure, also I have never been told I have high blood pressure, however after todays experience when waiting in post-op they told me I have high blood pressure which they gave to me.After an hour laying in hospital gown on surgery bed Dr Carvaretta outside the curtain in front of my waiting room where I was on the surgery bed told the nurse to take another patient ahead of me because we do not have his mesh and will have to get it from another hospital, the nurse then came to me and apologized for the situation.At 1:30 pm which was suppose to be my checkout time I now been laying in a hospital gown on a bed for 4 hours with a IV in my arm, Dr Cavaretta came to me and said I will be next, close to 2 pm I am finally taken into the surgery room but because of the long wait and the frustration and anxiety of the situation, I was told my afib was coming in and out and they will not do the procedure.Mountainview waited until I was in a hospital robe laying on a surgery bed to decide they did not have the hernia mesh and put other patients ahead of me while they were geting the hernia mesh from another hospital.Mountainview botched my surgery and while I was there they gave me high blood pressure and because I am on limited medical leave they may cost me my job.I would'nt even give Mountainview one star at this point but there is no option to select negative star.

Have recently spent time in the maternity ward and NICU at Mountainview Regional Medical Center in Las Cruces, NM. Nurses and doctors - completely amazing. The facility was disturbingly dirty. The maternity ward floor was dirty with daily dirt and long term grime. Spots and drops of all colors on the floor and doors. Hard water crud build up in the sink and counter corners. Can germs live in that buildup? Light switches, gag. On to the NICU. The nurses saved the day. Incomprehensibly, there was no rocking chair in the NICU. Inconceivably, the bathroom floor in Walmart is cleaner than the floor in the NICU. I know it wasn't cleaned let alone swept for at least 36 hours. Jesus wept.

I got in a bad accident was taken ro the er by ambulance. The nurse that greeted us seemed sarcastic and very little care about the patient. The lady that took my xrays was extremely rude making sarcastic rude comments not caring I was in pain. Also the other guy that took my xrays got mad because I talked to.him he was extremely rude saying he wasn't my friend or buddy. Over all it was over packed in there, not enough employees. Everyone seemed mad to be doing their job.over all not a good experience.

No urologist on site. I had a severe UTI with no urologist to help.A CT of my prostate was done but I never got results. Two chest x-rays were done and no results. Dr. Samuel never came to my room to discuss or explain any findings or test results. She is useless. NP dr O'Connell at least came by twice. The nurses and assistant nurses were good and informative. The assistants need more practice with drawing blood and inserting needles for IV.

Had horrible experience in the ER, staff didn't identify a fractured femur. Was able to get treated at another hospital!! Had an elderly relative at Mountain View and his watch, cellphone and jeans with $20 were stolen. Of course, no one knew anything about the theft and they didn't care or even investigate!!

This hospital is meh.Medically they're fine. But their customer support quality is terrible in various ways. They clearly don't look to hire/train in that area.I was there for a couple days for my son's birth. They treated his mother well but they do not treat the father (myself) the same. I hardly felt welcome. They hardly trusted that i even was the father and acted like i had no say in the paperwork that the mother wanted me to fill out.Ladies at the front desk don't even welcome men in the waiting area at the OBGYN area, even if there's plenty of chairs. Their complaint department does not seem to actually acknowledge complaints.Their lobby security guy (Ricardo?) tries to start conflict with everyonr coming in. I noticed this as i was waiting to be called. And each different lady i speak to at the front desk comes off annoyed if you have the simplist question.I always dread dealing with those people.

One Star. Emergency Department Doctors with horrendous bedside behaviors. Front staff dismissive of concerns cannot answer any questions or give helpful information. Everything is a phone number.I understand it's a lot to take care of a community but behaving and practicing as if the patient was s ruining my your day.You operate in Las Cruces you are not Chicago General.Next emergency I'm going to El Paso.