Meraki Solutions

I am very disappointed. I recently converted to solar and was promised 4 months of free service and a optibox as an additional incentive to sign with them. They asked for a copy of my electric bill so that they could install the necessary panels to cover my usage. Of course they made this seem like the best thing since sliced bread. I didn't need a lot of convincing since I have always wanted to get solar and I just bought my home recently so I thought might as well.Fast forward a few months, I never got the promised coupons for free service we had to seek the rep down and pretty much keep bugging him until he brought over a gift card and cash.. little shady but whatever. Then he told my partner that the optibox would be brought the week, before thanksgiving it's now January of 2021 and we still haven't gotten anything. Also my system doesn't produce enough power to cover even half of my usage so not only am I stuck with a bill for Solcius but also a really high bill for the electric company. Needless to say I have emailed the company in hopes they can help. I have yet to hear anything

Absolutely a joke of a company, no accountability and outright fraudulent business practices. Meraki's rep promised me almost $1,000 worth of extra incentives he failed to deliver on. On top of that, my system was installed incorrectly and took an entire 10 months - that's right, 10 months - to fix during which time neither Meraki nor Solcius were helpful in any way shape or form. They're reps can promise you whatever they want to get you to sign: They're technically independent contractors so they can be impossible to reach and not have any accountability whatsoever. After emailing dozens of people in the company weekly, they finally sent me a check for $400 and my panels were installed correctly. Now I find out my rep no longer works at the company so I have no idea if anyone even knows about this $600 they owe me still. I'm hoping Meraki can get me what I was promised but even if they do, I don't think there's a company out there that I would avoid as much as Meraki.

Ongoing issues yet to be resolved.. We were told we'd be up and running before or around Thanksgiving (we met with Bryan in August 2020).. We were told we get our light bulbs replaced - most were done on their first visit, took several phone calls to have them finish the lights they missed. We were also, promised a new pool variable speed pool pump - which we finally got installed 2 weeks ago (its now January). We finally got our NEST installed as well, which was also supposed to be done prior or around Thanksgiving. Our panels finally went up in early December - but the inspection took 3 1/2 weeks to get. They failed, and when the rep came back to fix the issues, he put a 3' x 3 1/2' hole in my garage ceiling. SO NOW I'VE HAD A HOLE IN MY CEILING FOR SEVERAL WEEKS AND WE ARE STILL NOT CONNECTED TO THE DUKE POWER GRID. STILL. My wife gets a call every Tuesday with NO NEW INFORMATION. I'd think twice about doing business with this company. Our original rep, we are told, is no longer with the company. We get nothing but "I'll reach out to so and so and get a status" and yet we still have no status. Very disappointed especially since our original rep played the "oh you're a veteran - I'm a veteran too" card.. Low.

Meraki is not a good or trust worthy company. They lie to get you to buy and use pressure tactics. I have had nothing but problems with this company and their service provider Erus solar since they installed the panels. Stay away from them.

This company scammed my Mother. They never finished installation the panels and now they're charging her monthly for something she doesn't even have. Steer clear from this company you can definitely find better out there.

This company is the worst, they tell you lies just to close the deal, and that you will pay less but they install less solar panels than you need. and you end up paying more money per kilowatt with them and since they don't give you enough energy, you end up paying a big bill with el paso electric Aswell. and you call them to complain but they don't answer the phone.

Absolutely horrible start of the project in May It is now December panels are up but not producing. It took forever just to contact the sales rep constantly not replying it's like doing business with a five-year-old. Completely unprofessional, incompetent and say whatever they have to .I haven't seen a bill decrease the panels should have been working for the last month. They give me somebody else to call and like everyone says the sales rep no longer works for them. I totally regret doing business with them and won't trust any type of solar panel business ever again.

Do not trust Meraki Solutions! First and foremost they showed up at my home yesterday afternoon requesting a detailed copy of my electric bill statement which sounded a little sketchy. Also, stating that they had spoked to my husband, which they had not even had come in contact with. I gave them my husband's number to return later the next day (a little uneasy). They sent my husband a text message asking in spanish when would be a good time to stop by. My husband politely answered he wasn't interested in the service and that "he would not like to speak to anyone regarding solar. Mr Meraki Solutions answered very rudely in spanish (using words like "a la verga") I was very surprised. All and all this company seems very fishy and a scam. Be careful!