Memorial Medical Center

I can't believe the lack of empathy, and professionalism at this hospital. In all seriousness, we were brought in an ambulance for my baby daughter who possibly had a seizure. The "physician" that came in didn't introduce herself to us, wasn't professional, literally said "if you need help, scream" before walking out. My wife already in shock from having to ride in an ambulance with our 9 month old baby had to hear that. We sat in the emergency room for 4 hours and saw this said physician 2 maybe 3 times. Each time she came in we got zero information. The room itself was filthy, literal drops of blood on the floor, the bathrooms smelt of old urine, and there was an actual liquor bottle sitting in the urinal.. it had been there awhile as the label was peeling from urine. I pray to god if you have an emergency and are brought here, you receive the care you need. God forbid it's dire.

I went in through the ER. I had a traveling nurse who had no bedside manner. I tried to start a conversation but he didn't seem to care. It was a bad beginning.I was inpatient for the next 5 days with pneumonia and bronchitis. I was out of it for a couple of days. I had a test done on my heart. They put a tube into the vein on my wrist in order to insert a camera to see how it looked. I stayed a day longer to recover from that test. The nurses rarely posted names and numbers on the board. The techs had a lot to do. I just worked on breathing all day. The food was pretty good. I was happy about that.

Excellent care in the cardiac care unit. Knowledgeable nurses and good with people.Quality of food is good, but very poor service.

This hospital used to be decent. Now not so much. The hospital needs ton of work done and that includes the elevators. All three elevators that are for visitors quit working so we are stuck using the others that doctors and patients use. Well my wife needed to go to the basement and a woman who work for the hospital asked her why don't you go use the stairs? My wife told her no due her health and she just said oh I guess I could use the stairs but I don't want to. The staff at that hospital are rude and not friendly. I will never recommend this hospital to anyone. Go to mountain view at least you can use the elevators and their staff aren't a bunch of jerks. They also need to hire more nurses expressaly during the night before someone dies cause you can't find any staff. Do better memorial.

First of all, the emergency doctor and the nurse working the overnight shift did an excellent job of stabilizing my mom, running tests, monitoring her condition when she was admitted in January. The overnight nurse in ICU was especially professional.However, that's when the professionalism among the ICU staff ended. On my way to visit my mother the next morning I received a call from the ICU nurse who was attending to her. She bluntly announced that she and the staff decided to take my mom off life support. My initial response was one of shock as she had been stabilized when I left her ICU room at 2 AM. When I asked what had changed, the nurse attending to her announced abruptly, "She is 94, you know!"Her comments caught me off guard, as I was completely shocked at her ill manners and insolence. Age should have no relation to the type of health care one receives. On the contrary, my mother was an active swimmer until age 90 and had been in better condition mentally and physically than many who were decades younger than she was.When I arrived at her ICU room both her nurse and the head male nurse were just as unprofessional and acted as though they were in a hurry to end her life.I understand they deal with death on a daily basis, but I was jolted with the callousness of the female ICU nurse and head nurse that fateful day in January, 2024.

I went in after being released the night before and no reason was found for me to be in so much pain but clearly the blood work showed an infection and that I was bleeding from somewhere.Marlina Ponce DeLeon said she asked me questions like if I had watery stools, it says so in my chart online. The problem is she asked me almost no questions and told me on the spot she couldn't do anything for me after I explained my pain was worse and that I was there the night before. She hadn't even read my chart before she started in on why I could not be helped and she tried to convince me to leave. She said they could maybe do an x ray of my chest and abdomen but nothing else. No please don't do a ct with contrast on my intestines to find out where the bleed and possible blockage are. The bleed was confirmed and now they are looking for a blockage. I told her I was not going to the bathroom since the pain started. I told her I could not even pass gas in over 24 hours. She said she gave me an exam and even asked if I was suicidal. THAT IS A LIE! she did everything she could to verbally encourage me to leave and try to convince me it was nothing. I have gastritis and at the time I saw her I had it and an active bleed in my intestines.They also did not tell me I have a tumor in my right kidney. That was my visit the night before.The following questions were never asked of me.- Columbia suicide severity rating:: Have you wished you were dead orwish you could go to sleep and not wake up? Past month NO. In thepast month have you had actual thoughts of killing yourself? NO. Inyour lifetime have you done anything, started to do anything, orprepared to do anything to end your life? NO. Assessed Risk Score:No suicide risk identified for this patient.- Infectious Disease Screening:: Have you had a fever and cough, or anew rash in the past week? No Have you had 3 or more WATERY stoolsin the past 24 hours? No. Do you have a history of C. Difficile inthe past 2 months? No Have you traveled outside of the US in thelast 30 days or had contact with someone that has traveled outsidethe US and is sick or has been sick in the past 30 days? No.- Tuberculosis screening:: No symptoms or risk factors identified.Didn't do that glasgow coma score either.I also told her I had not slept in two days because of the pain. I told her I had been running a fever too. I had pain in my left rib cage, my chest, my back, gall bladder and my pancreas and stomach.I left on 02/11 because it was clear that the person assigned to help me did not want to do that.

I am surprised of the low reviews some people have for this hospital. I have been to plenty of hospitals all over the nation and this one is top 10 in my list. Professional, caring and knowledgeable staff. I went in for surgery and the care team was exceptional. The 6th floor nurses I had were superb. I recommend this hospital immensely!

I wish some nurses like Mari-6318. 3rd floor will actually do what the dr. Tells her to do. My husband medicine was do several hours ago. I went and ask her and she said I am doing other things first. He has to wait. So he has pain and no one else is here to watch her attitude. I went again and she keeps telling me to wait. And her excuse is probably going to be that the medicine is prn.

Worst ER in all of New Mexico stay away!! ER dr doesn't care it's a rush to get you in an out. They missed crucial issues that could cause live threatening potential issuesTeam lead nurse was rude and condescending. Absolute waste horrible experience! Thanks for NOTHING!

I am extremely disappointed with my recent experience. When we attempted to pay the bill in full, we were told their credit card system was down and were asked to pay by check, which was highly inconvenient. Additionally, after making the payment, they refused to provide an email confirmation of the receipt. I strongly advise against doing business with this establishment based on these experiences.