Melendez Auto Sales

**DO NOT BUY A CAR FROM MELENDEZ AUTO DEALERSHIP ON ALAMEEDA ST In EL PASO WITHOUT IT BEING INSPECTED BY A MECHANIC FIRST***I would not recommend buying a car from this dealership at all !!! They sold me a car with major issues and I will tell you about my experience in this review...I would give them zero star's if I could!On May 4, 2022 I went in to look at some vehicles. I was told by Karen in sales after the 5th car that I had exceeded their 5 car maximum test driving and I couldn't drive any more car's.I wish I would of walked out at that point , but sadly I did not and boy am I paying for it now.I was so excited to get another vehicle after just being rear ended in a major auto accident the month before that totaled my Nissan Altima & injured me severely.I was between a Audi A6 & a Mercedes Crossover. Boy am I sorry I bought the AUDI A6 OR ANY CAR FROM THEM.AS SOON AS I DRIVE IT OFF THE LOT AT THE PRICE OF $23,495.00 ...WITH $21,000 IN CASH MONEY DOWN I STARTED TO EXPERIENCE ISUUES RIGHT AWAY WITH THE CAR I HAD JUST DROVE OFF THEIR LOT ...ALMOST PAID FOR IN FULL!At first the brake sensor light went on on the freeway going home... I took it to Brake Masters and it needed front and rear new rotors and front and back brakes and pads at the cost of 1,000.00. I called the Dealership Karen a very rude sales person that works there and sold me the car said "sold as is" after me insisting to talk with the owner which I might add has never called me.She said she would ask him about it. There was also a major piece of the dashboard I didn't notice missing behind the steering wheel. I was called back by Karen then told that to take it to their mechanic and they would fix brakesBut, not the piece missing on dashboard.I wish I would of owner surrendered the vehicle to them cause this was the LEAST amount of my worries to come!!I started noticing the air conditioning wasn't working properly and then took it to the Audi dealership of El Paso at the cost to me of over $1,000 plus to have it serviced and checked out..This took me over a month to do for cause I had given Melendez Auto Dealership all my savings and monies... so it took me a minute to get it down there and afford it.Well.. it has a broken Air Conditioning system, & major oil leaks from the engine and seals. There is approximately $3903.44 in repairs that need immediate attention. Not including that there was a $1,000 brake and rotor issue as well before I found out all of this!I called and Karen was very rude to me after I told her of ALL THE PROBLEMS WITH THE CAR I JUST BOUGHT FROM HER AND THIS DEALERSHIP NOT BEING TOLD to me THE PROBLEMS IT HAD!!Even when I called back she wouldn't answer the business telephone ..How rude!I am now stuck with a car with approx $3,903.44 in engine and air conditioning issues and even more problems!!I'm beyond upset that they would even sell me this car in this condition and give me a warranty that doesn't cover any of this AT ALL!!!The owner if he has any integrity or a conscious should contact me and do the right thing with this vehicle they had the audacity to sell me off his lot & not letting me know of the major underlying mechanical problems... That was sold to me at a very expensive amount, and almost paid for in total in cash by me...I gave them $21,000.00 of my hard earned money almost at the TOTAL COST of the vehicle was $23,495. 00..Attached are the pics and proof of what the engine and other problems are...Who has the conscious to sell a vehicle at this amount in this condition ?I'm beyond upset & financially devestated due to their negligence and strait not being a honest dealership selling cars to people at such high amounts that shouldn't have any of these problems!I would gladly accept a call from the owner if he has the integrity to call me.Several text messages have been sent to the sales person Karen . Letting her know of the problems, with NO RESPONSE AT ALL BACK!ATTACHED ARE PROOF AND PHOTO'S...IF THIS IS RESOLVED AMMICABLY... I WILL GLADLY TAKE DOWN MY REVIEW!IF NOT BEWARE OF ANY PURCHASE!You will get ignored, and ripped off!

Whether you are in the market for an economy hybrid or a Range Rover as I have just purchased, you will not be dissatisfied. These guys know their business and are the most honest ( yes I said the H word in regard to a car dealership) in the world... It's like the whole dealership is at your service not just a sales guy... When you want a price they give it to you without that " let me ask the manager while you grow roots in the waiting area wanting to find sharp objects to goug your eyes out from boredom".. quick and effecient and they also deal with every bank in town... You get a better price and no hassle... Buy here and drive away happy... Ps if you are a bit more Bond... Like James Bond they offer a find it asap service that even gets the rare cars and exotics.. hence I will return for a speedy roadster after Christmas.. or maybe before....

Great customer service. The salesman took his time to present me different makes and models. He took in consideration my financial situation and got me a good deal. They worked over hours to finish all the paperwork. So far it has been the only "legit" place I have seen in Alameda. I would recommend this place.

We are so pleased with our Honda Pilot, they are good people, honestly! If you want to get a good Car for your budget, I suggest you buy from them. Second vehicle bought and we are very satisfied, first vehicle bought in 2005, lasted us 19 years, and it is a 95 Chevy Blazer, still runs ok, we thought we give her a rest.

They started out very easy to work with, until after we purchased the vehicle. When it was time to get our plates as our temp tags were expiring they said they didn't have them and didn't know when they would. They gave me no explanation of why just call back next week. I finally got some help from one of the desk staff and she got me another set of temp tags. It still took about 2 more weeks to get me my plates. It's been 3 1/2 months and I still don't have my title. When I tried to call to find out I got no answer. This is our second vehicle we've purchased in El Paso and this one was way more difficult to deal with. You'd probably have better luck else where.