MAIN ROOM Event Center

We had an event on 12/19/21 with cost at entry. Partnering with Anna, we were offered the center free of charge with complimentary chairs, 1 vendor space, workshop spaces and donated gift certificates for giveaways (never provided). I paid $75 for 1 additional vendor space. I learned 2 days before event, my vendor was exposed to COVID and could not attend. Anna & I communicated constantly and I informed her the vendor was exposed to COVID and could not attend. She offered me a refund (audio text saved). Day before event, Anna provided new assistant (a vendors from her Sunday markets) services. Anna said she would be available as well! Anna authorized us to set up the night prior, our balloon vendors to set up at 8 am the day of event, our DJ to operate without any restrictions, and the back door to remain closed. Handicap guest that required ramp access was the exception. We set up the night before and her assistant (Stephanie owner: O So Perfect Boutique) was extremely rude. Anna was notified after and informed of assistant's conduct. She justified her assistant's actions. I asked for the refund offered for the vendor space I paid for and inquired about missing equipment for set up. Anna did not respond. Day of event, I followed up with Anna and she responded via text stating that she cannot talk or listen to text memos, she could not offer me a refund and that my money was gone because she had expenses too. I responded, begging her to call me and why did the terms of the refund & her disposition change. When I arrived at 8:10 am, I seen my balloon vendor waiting outside along with Anna's vendor. They all were agitated and said they had been yelled at & kicked out by the assistant because it was too early to enter. I banged on the back door while trying to call Anna. Anna did not respond but the assistant opened the back door. I asked why Anna was not responding to my calls and have her call me. The assistant got Anna on her phone but Anna kept rejecting my calls. I noticed that the vendor space I paid for was taken by the assistant for her business. I demanded to have her move her belongings because I had paid for that space. The assistant said my space was sold and I demanded Anna call me. Anna called me and she said she never offered me a refund (audio text proving different); technically I have only 1 space available to me (the paid space); I should not ask for a refund with all the freebies that were provided and interact with her assistant from this point. I informed Anna she was going against the terms of our agreement and this is not right! I hung up the phone and told my team to pack up. I instructed Anna's assistant that we were leaving but after thorough consideration, my team and I decided to stay. I asked for an itemized bill for all the complimentary items that were offered and the assistant said I was not being charged/billed. Some of our chairs were taken, the DJ was instructed to turn down the music because it was too loud, affecting vendor's sales and the back door was opened constantly. I speculate the assistant and her associates were creating these retaliatory acts due to me repossessing the vendor space I paid for and reporting her to Anna. The assistant was no where to be found constantly. People were sneaking in the back without paying. Some of my team kept closing the back door and my husband guarded the area to ensure no one else snuck in. I contacted Anna 2x regarding the back door and my balloon vendor being kicked out. I informed her if that back door was opened again, my team & I were packing up and leaving the event. The back door was re opened & 2 people walked in before the fashion show. After the fashion show & raffle giveaway my team, guest & celebrity speakers packed up & left. Several people entered without paying. We maintained the agreement within the partnership until we were forced to leave due to the callous acts we encountered. I have never endured this type of unprofessionalism, malicious, vile and sabotaging conduct from an establishment.

I recently hosted a surprise birthday party for my husband at this fabulous venue. The place is stunning and so is the decor. My event coordinator was always in contact with me to assure everything went as planned. The service the day of the event was impressive. Everyone was very helpful and attentive. The drinks were amazing. They boxed up everything left over for me to take home. My guests, too, were very impressed with the place and they all claimed to have had a spectacular time. I would definitely use this place again for my next event.