Macova Auto Group

After reading Monica's review I myself will stay away from this car dealership...Shame on you Gilbert I was so excited about one of your car's but nope as nice as it looked I'm staying away. Jorge M.

My husband and I went to Macova because we pass by there alot and really like the selection of cars and trucks they carry. We decided on a Jeep. It was a beautiful and we loved it. However, it was very shaky when we were test driving it. Gilbert the sales guy said it was no problem, they would fix it before we took it home. He wanted us to put $500 to hold the Jeep. He said if we changed our minds there would be no problem because we hadn't signed any paperwork. Against my better judgement I gave him the $500. I went back a couple days later by myself to test drive the Jeep. My husband is a truck driver and was on the road. It was the same!! I could not drive it on the freeway because I felt like I had no control. It was still very shaky and considering that I work on the West side of town and would be in heavy traffic I did not feel comfortable with the Jeep. Gilbert became upset that I didn't want the Jeep after all. He told me that he wasn't going to be able to give me my money back. I then asked to speak with his manager who he said wasn't there. I asked for his managers direct number and he said he couldn't give me his direct number. Later that evening my husband came home and we both went. My husband asked for our money back and of course he gave it to us. He said he was about to call us to let us know his manager had approved our refund. He had the nerve to call me a few days later and ask if I was interested in another car. Gilbert is the perfect example of a crooked salesmen trying to bully me into buying a car. Ladies beware!! We went to Carmax and they had excellent customer service.