Lube Xpress

DO NOT GO HERE IF YOU ARE A WOMAN!!! I came in for an oil change and the team present was rude and disrespectful. I could tell that just because I was a woman they felt like they could jib me and tell me what I needed. The one man that I did talk to ( his name was Carter) was actually respectful and talked me like an actual human. The rest of the team that I talked to and witnessed how they acted in the shop treated me like a dollar sign and someone that they could screw over. DO NOT GO if you are a woman they will treat you less than and I would rather find a shop that charges more but actually listens to me and treats me like an equal.

I've been getting my oil change and inspections done at the same place for years. I had already been programmed to expect an hour wait. However I saw this place open, and I was shocked that my inspection was done in 15 minutes here. This is my new go-to place!! Everyone was very friendly and offered me a cold water. Lobby was clean and comfortable. So happy to have this place close to home.

Customer service is horrible. Employees lack communication skills. Completely wasted my time.

Whoever in Lube Xpress HR hired Mr. Aram Madrid at the 1510 N. Resler location in El Paso, Texas, hit a home run. Mr. Madrid is the main reason why I continue to trust my vehicles to Lube Xpress. His customer service is unbeatable and he is extremely professional in the way he conducts business. I plan on continuing to bring my vehicles to this location