Lone Star City Furniture

Horrible customer service, deceitful sales people. I was never told that once I paid for the furniture. It would take up 15 business days to arrive. The receptionist called us to schedule delivery for one day and on the day of delivery she called to say to change the date. NEVER WILL I DO BUSINESS HERE AGAIN

My wife and I bought furniture there in September 2nd, it's been quite some time, the bedroom set we bought came destroyed in all corners, sent it back, the living room set came in good condition, but they are so lost, they wanted to send it to me about 2 more times after I already had it, then, they came to pick up the bedroom set about 2 times as well, really, on top of that, our dining set might not arrive until JANUARY, maybe, if we're lucky, but they will not refund my money, cancel the transaction and let me go somewhere else where they know what they are doing.That's the Lone star Furniture experience Please note, Yelp does not have -100 stars or that's the points I would have given them

this is why you should always read the reviews before going somewhere lol. this place should be avoided!!! place is a joke. they're so nice at first and try to butter you up to build trust but then they will screw you over. my wife and I purchased 3 room set which came with a free grill if you bundled together. we got everything separately except the sofa, only the loveseat. I was paying for something I never had for 3 months. every time I called for an update on the sofa it was always an excuse, so finally my wife and I ended up going only to be told that we can get another sofa but at an extra cost which made no senes since I was paying for a sofa I never had in the first place. I knew it sounded to good to be true.

This store is a joke and should be avoided overall for so many reasons. Everything started good, but then things changed when they couldn't deliver furniture. Originally went in October 10th, 2020 and wanted to get bedroom, kitchen table, and living room furniture. We were told delivery was free but had to pay for taxes for items.They over charged for items and we had to assemble the furniture and depose of cardboard ourselves. Trying to get some information on missing items was horrible. No one knew what was going on. 2 months later we were still waiting on a bedroom set to be told they paid for it but it's been discontinued? And then everyone giving us the run around to cancel the order and refund our money for something we never got. I was upset and did raise my voice and yell asking where to items were if they paid for them. So if they don't have something to give they need to give the money back, but now that has to be discussed with the owner?!Go to Furniture Warehouse on Market or anywhere else. Same items and better prices with delivery and they assemble the items for you. We are getting more furniture for less cost and better quality. Plus we aren't have to wait another 8-10 weeks and then find out it's discontinued, you get it that day or a few days later.

On Saturday May 16th, I along with my wife went into the Lone Star Furniture store located on Montana Ave in El Paso, Texas with the intentions of purchasing a 3 room set that was advertised on the front of the building. We were greeted by a sales associate named Daniel. We explained to the associate that this furniture was only going to be utilized on a temporary basis due to our current situation. The associate understood and showed us the furniture that qualified for the package (dining room, bedroom, and living room set). The very first piece of furniture that I was sure on was the dining room set and was torn between two different bedroom sets. I chose to upgrade the couches for a small upcharge and I was offered a free box spring and mattress. After checking the prices between two separate packages, the total came to 2272. There was a small discrepancy that I did notice on the invoice involving a recliner instead of a love seat and the associate stated he would make the correction. I was also assured that the furniture would be delivered by Tuesday the following week. At the time I missed the fact that dining room set was missing from the invoice and it was not brought to light until scheduling of the furniture was tentatively scheduled for Saturday May 23rd and the representative stated it was not on the invoice. I called the store on Tuesday May 19th and spoke with an associate named Ashley, who informed me that it may have been a mistake and she would try to add it onto the ticket. I later received a phone call from Mike Reyes who claimed to be one of the owners, stating that I initialed next to the invoice and there was nothing that he was willing to do other than sell me the table for almost $600.00. I reiterated to him that it was not part of the deal that I had made with the sales associate, but I was told that it was his day off. I did leave a bad review due to the way Mr. Reyes' lack of empathy and unwillingness to see that the company made an error. I was then contacted by the initial salesman Daniel, and he admitted that it was in fact his mistake for not having the dining room set on the ticket and through the changes in some of the other furniture it was mistakenly taken off. After he stated that he spoke with the chain of command, he offered to sell me the dining room set at cost. I explained to him that it was not what I had agreed upon when paying for the package at the store, and if I had known that the dining room set was not on the list, I would not have made the purchase to begin with as it was not only the initial budget I wanted to stay within, but in fact that it was incomplete. When I had spoken with Mr. Reyes, I was told that he would not cancel the order because it was against policy. I thought as an owner, you could make exceptions. I actually have proof that he has offered to cancel out orders in the past, but is unwilling to do so for me. Unacceptable. DO NOT SHOP HERE!!!