Lawley's Team Ford

Sadly this place is not what it was. Had an issue with a new car. Always had a good experience before it changed names. Now I would stay way the hell away. Gladly had it towed away from here. Communication is awful with these folks. They have not responded even using the Lincoln concierge trying to facilitate getting things done. They are a nightmare. Be warned, sadly I bought my car based on available dealers in Silver. I will likely not buy another ford or Lincoln cause we don't have a dealer that is reliable in silver for these vehicles . I am still waiting on a resolution from an issue in December. Lincoln Concierge still waiting to hear from Jeremiah! Wow these guys are not in the business of selling cars or honoring a warranty from said car. You have been warned!

Terrible service. I took my car in because it did not start. I was told it was the battery; I doubted it because the radio, clock etc did not reset but I let them change it anyway. 24 hours later the car still did not start. We towed it in and Lawleys checked the starter, alternator, etc. and said that the new battery must be defective and replaced it. About 4 weeks later the car did not start again. We had it towed again and NOW they said it is the starter. when we went to pay, the bill was almost 500.00 more (should have been 533.00 but was almost double) When brought to the attention of the woman behind the counter we got a "there is a mistake MY BAD" 24 hours later the car did not start AGAIN!! We called for a tow and had to roll the car out of the drive for the tow truck and must have shaken something because the car started. The car was still towed to Lawleys where they started it and then called us to come and pick it up because they said there was nothing wrong with it, THEY NEVER EVEN LOOKED AT IT!!! I would THINK if a customer said IT DID NOT START 24 hours after a starter is put in, they should AT LEAST look to see if there is a loose wire. We drove away with the battery light flashing and took pictures and video to send to the general manager who said he would have it looked at and we never hear from them again!! I will NEVER use or recommend Lawleys to anyone. All they had to do was look or refund but they chose to ignore instead. This used to be a good dealership who serviced all 5 of our vehicles (now zero) you would think they would want to keep a good customer, but they just do not care!

service is worst I have ever seen,time and time again,car repairs are seldom done rite,unless you like headacks,use someone else???