Lawley Toyota

This place has really gotten bad. I will never bring my car back to them, ever again. They lie about so much, as though they think I know nothing about my own vehicle, and do things to it that they didn't need to do (i.e.: "top off" my already full wiper fluid, which means emptying what I JUST put in and adding their own crappy stuff). They also recommended tires to me, that weren't even the right type for my vehicle. They also don't listen very well, and forget to do stuff I asked for. I miss the old employees. The ones they have now seem nice, but they're a bunch of liars.

Nice people, polite service, friendly tips about the area, clean waiting area. Well it seems that the service department here treats you as if you were an old friend from the start. As a traveler, the took care of everything I needed and a little bit more with the safety check that located another filter that was promptly replaced. I would go back for service anytime.

These guys are doing the right thing! The service department is very welcoming and they are always smiling! The crew is the best in Silver!

The incompetent service department here completely misdiagnosed my sons Prius when his check engine light came on while traveling through Silver City. I've been an Automobile technician for 40 years but was 1000 miles away. My son had already had the fault codes read for free at an Auto Zone and we knew it needed an inverter coolant pump. These crooks wanted to replace the engines water pump plus the inverter and the hybrid battery for several thousand dollars, so we towed the car 100 miles to Viva Toyota in Las Cruces where they knew what they were doing and treated us honestly and professionally and he was back on the road by noon with only a new inverter pump and a bill less than $500.00. Avoid Lawley Toyota in Silver City by all means

Lawley Silver City installed a transmission (2005 Jeep, 124K miles). After picking up the Jeep (2 weeks later then promised). I drove to California where the Jeep barely made the drive. San Diego Lawley informed, "Only 4 of the 8 bolts holding the transmission to the engine where present, once they got into the transmission they said it was a mess with a myriad of transmission issues, all to do with Service." I returned to Lawley Silver City and shared my experience with head mechanic Marty. Marty in return shared some pearls of wisdom, "It was my own fault for putting a transmission in a used Jeep, and he would never purchase a Jeep." I worked over 30 years in the entertainment industry, so I'm used to arrogant people, but they usually have a skill set to back up their mouth. Marty couldn't even properly install a transmission and blames the Jeep brand.If ya'll don't want to install transmissions into a used Jeep, please inform customers prior to them spending $6,000.00, and we can go else where.

I respectfully submit this review with the hope that Lawley Toyota will see this as an opportunity to improve their practices. On March 22, 2019, I had Lawley Toyota perform routine maintenance on my Toyota Avalon. I live in Albuquerque and have many choices for such work but chose to have the Lawley dealership do the work as I am from Silver City. Unfortunately, that was a HUGE mistake. The work was done very poorly and created a dangerous and scary situation.The work to be done was replace the front and rear brakes and rotors, brake fluid flushed, transmission fluid exchanged, and replace the drive belt I requested genuine Toyota parts. The parts were to be ordered prior to the work being done. I was told to have my vehicle at the dealership at 8:00 a.m. on Friday, March 22. At approximately 3:00 p.m. on that day I received a call from the man in the Service Department and he informed me that only half the genuine Toyota parts had been ordered for the brakes and rotors. Since I live in Albuquerque and had to be back for work Monday, March 25 that left me with having 1/2 Toyota parts and 1/2 after market parts put on my car. I was told I could pick up my car at 5:15 on March 22. I arrived shortly before then and my car was still being worked on. I waited until almost 6:00 p.m. for my car. I spent just under $1000 for the routine maintenance. I drove my car several miles that day and did not drive it again until Sunday, March 24 when I headed back to Albuquerque. As I traveled through the Black Range Mountains, which is a mountainous road with steep cliffs, sharp curves, no shoulder or guard rail in most areas, and a limited number of areas to pull off the road safely, my car jerked sharply to the right. On the right of the road where I was was a cliff hundreds of feet down. My car then Iost power steering and the temperature gauge shot straight up. By the grace of God I was able to hold the car on the road and pull slightly off the road. My car became inoperable. This was a very dangerous and scary situation. Typically, there is no phone signal through this mountain pass but by the grace of God I was able to call for help. I spent 4 1/2 hours stranded at the top of the mountain pass by myself. I had my car towed back to Lawley Toyota. Monday morning, March 25 I went back to the dealership and explained what happened. The man in the Service Department said they would take care of it. They finished my car around noon on Monday. When I went to pick up my car the man in the Service Department apologized and handed me my keys. I truly appreciate that he took responsibility for the poor work done on my car and the apology; however, I had just spent almost $1000, paid for a tow, missed a day of work and lost that pay, and had a very dangerous and scary experience. I asked if they could do anything about deferring some of my costs and he took me to the Service Manager. The Service Manager asked for the cost of the tow bill and the amount of the lost wages and he agreed to mail me a check. I understand mistakes happen but this is why work should be double checked. The situation I was placed in by Lawley Toyota could have cost me my life. I trusted them with the care of my vehicle and as a result was placed in a dangerous and scary situation.I have owned four Toyotas over the last 25+ years two of which were bought at that dealership (when it was under different ownership) and have never had an experience like this one. I choose to own Toyotas because of their excellent quality as well as the care that can be expected from a Toyota dealership. I put my trust in Lawley Toyota during this experience and multiple times they failed including the inaccurate ordering of genuine Toyota parts, the carelessness in the routine maintenance that caused an incredibly unsafe and dangerous situation for me, the lack of offering to cover my cost of towing and lost wages until I asked, the Customer Relations Manger failing to contact me, the lack of internal communication within the dealership, and the lack of professionalism on the part of the woman from Toyota Corporation transferring my call to the General Manager blindly. There were things that I believe those involved got right included owning up to the mistake, apologizing, and the General Manager listening to me and working to make it right as well as the gentleman with Toyota Corporation providing excellent customer service.

Apparently customer service at this place includes being screamed at by a mechanic, a little scene that I witnessed the other day when I saw that happen to another customer.

My experience here was less than positive. We were traveling through the area when we were alerted that we needed to check one of the tires. We checked the pressure and discovered that we needed to add nitrogen in the car's tires. (No doubt buying tires filled with nitrogen was a mistake.) Since Lawley Toyota seems to be the only place in town that deals with nitrogen, I went there to have nitrogen added and to have the tire pressure monitoring system ("TPMS") reset. The technician reluctantly (the first clue that I should have left) agreed to reset the tire pressure monitoring system. He then proceeded to add too much nitrogen to the tires and was too slow and unable to reset the TPMS.

Got me in promptly in an emergency and preformed needed repairs quickly. Exceeded all of my expectations.

every time on go to lawleys its the same story,poor ,poor work,will never take to have them repair my new car again.