La Quinta Inn by Wyndham El Paso West

We stayed in room 129 which was basic. Not many convenient electrical outlets. Bed was cozy, tv and channel options were really nice updated. It was quiet and we had parking somewhat close to the room. They are pet friendly but the front desk lady stated they charge $25 per dog/pet. The lady on the phone stated it's a one time fee for both dogs for one night. So she ended up waiving the other $25 for us, thankfully. The room did smell a little like urine.The water was really hot and hard to adjust to make it cooler. Rather have a hot shower than a cold one though. The sink drained really slow. Microwave wasn't the best but it worked. The fridge/freezer stayed nice and cold. The ac worked very well and the heater smelled like a fire so we shut it off ASAP so the room didn't stink. Overall it was a nice stay for a night or two.

What a night! I cannot even say it was worth the initial attempt to check in. The room was outdated, had damage to paint as well as the trim all the way throughout the room. The beds were plush BUT had hair between the sheets!!! The final nail for me was the little black beetle crawling in the bathroom. Run away vacation seekers! I will NEVER come back to this establishment. Normally I love this chain but I am so upset and grossed out by this I may never do so again, which is sad because when traveling we have been loyal to this chain forever.

Stayed on our way to Florida. Simple accommodations and we were able to have our pup with no additional cost. Breakfast was fruit, oatmeal, yogurt, or muffins. Can't complain for the cost.

I would give them NEGATIVE 3 stars if I could! This nasty, dirty, place should NEVER advertise. This place needs the health inspector out there ASAP! The bed sheets had possible semen on them, something was stuck on them..YUCK, the wall had a punched hole in it, the ceiling was slightly covered from water damage, the place smelled horrible as soon as you open the door..OH WAIT I forgot about the DISGUSTING LOBBY. The lobby looked like 1200 people had their hands in mud and touched all the walls. It smelled gross, it was dark and dingy. This was a 1 night "to long" stay for us. We would've left that night before we checked in but the other hotels where booked. The pictures are a bold faced LIE! This run down disgusting place needs to shut down until it can be cleaned, painted, walls completely torn out/new walls put in, all new sheets/comforters put in and the carpets removed. I called the front desk to complain as soon as I said there should've been new sheets on the bed before we arrived the stupid clerk interrupted and asked "why do you want new sheets if you're checking out?" WTF..WOW..YUCK..NEVER NEVER NEVER NEVER NEVER will stay there again!

Worst stay ever! No soap whatsoever, barely one tube of shampoo that you squeeze once and everything comes out. No way anyone else is going to be able to take a shower and clean themselves. The ac didn't work, thankfully we brought our own fans. there's no body soap, no hand soap and there was black hair everywhere in the tub and I have blonde! Also, the shower had good pressure but there was only two temps, freezing cold or boiling hot.The only good thing was the view to Juarez which was really cool.Wouldn't recommend

UPDATE:Disputed the charge and my credit card company fully supported me and has credited my nightmare stay. I would highly recommend that you do the same, especially if you had a similar nightmare experience.In closing, if real management ever reads this, you need to terminate Josoe immediately, as he has no business whatsoever representing this company in any format, not to mention his customer service skills are the absolute worst!!! I'm really surprised some customer, who's been done wrong, hasn't pummeled this guy, as he's a complete a-hole!!!

The room was tore up. Tv was broken. Shelving in the closet and door frames in the bathroom were crooked. The guy who checked us in was a little rude and seemed like he was just trying to rush us out of the lobby. The Continental breakfast isn't anything to look forward to due to the eating area and lobby restrooms just being dirty. I mean it was inexpensive so I guess I get what I pay for but next time I'll definitely be paying more for a better experience elsewhere.

The carpet is so gross you have to wear slippers. The floor looked like it hadn't been vacuumed at all. There is hair all over the shower OH and no toilet paper anywhere! The pillows for a king room 4 of the smallest pillows I've ever seen! This is my second and LAST time staying here!!! I'm a diamond member and NOT IMPRESSED! They NEED to remodel this La Quinta, I've stayed in hundreds and this is THE WORST!! The front desk host that checked me in is THE ONLY REASON I gave 1 star he was VERY friendly and helpful!!!! Definitely not worth the money or points!!

This hotel is a pigsty! Do not stay here! 1) Floors, hallways and doors all in disrepair. 2) Upon entering our room, we about choked from the foul, dank air. 3) Room trash was sitting on the dresser. 4) Beds had been slept in and had holes in sheets. 5) Extremely dirty carpet with huge greasy stains embedded in it. 6) Huge Cockroach in tub. 7) Tub was covered with dirt, hair and gravel. 8) Bathroom towel was dirty, theadbare and used. 9) Another towel was dirty and tossed in the closet corner. 10) Old soda cup sitting on bathroom counter. We checked out immediately!!! I can't believe that Wyndham approves and sanctions this gross filthiness! This hotel should be shut down by the County Health Department!!!!

Checked into room room door key would not work, assigned another room got all belongings out of car unpacked only to find the lock on the door would not open and shower and faucet heads were missing. Called desk and sent over maintenance he told us another room would be assigned. Since he could not guaranteed the lock would be operating as it should. We packed up and moved to another room after we unpacked we notice the lock would not work to close. It was getting later and the temperature was extremely cold we did not want to go looking for a place since it was late. We propped the door with a chair. Then the final problem was the bathroom door was getting stuck on the frame very hard to open. The last reason we will never stay at this hotel or their parent company the way the handle the check out. Bee were told that when we checked out they would give us a discount for the way things happen with the room. No such luck no one knew anything in the front seat and that I would have to call corporate I just about had enough.so just be careful when checking in to this hotel inspect the room before.