La Quinta by Wyndham Deming

The hotel was nice but wasn't cleaned well and when we checked the fridge it wasn't on but the person from the front came in and looked around it to find the problem with it before she called her manager for help. But make sure you check before assigning rooms for the customers.

I finally arrived at La Quinta by Wyndham hotel in Deming, NM. I left my house on Friday at 12:00 PM and I didn't arrive at the hotel until Saturday morning at 1:00 AM. It was a very long drive, but I did have 3 stops along the way which averaged to 3 hours of drive time per stop. I try not to spend too much time at each stop unless I'm shopping for plush toys for my daughters which I did on a few occasions LOL.Anyway, back to this review, check-in was fast and easy. Just needed to show my ID. Staff was friendly and pleasant. Got some information about the hotel amenities and free continental breakfast times. Got my room key and I was on my way to a good cold shower and some peaceful sleep LOL.I was fortunate to get a 1st floor room. It was big and spacious with a king size bed. It also had a big desk, TV, microwave, and small frig. The bed was comfortable, but something about their clumpy pillows... they need to replace the pillows for better head support. The other thing that I didn't care for was the lingering musky smell of the shower curtains. Just wasn't pleasant. Luckily, I was only there for one night and just needed one shower LOL. Otherwise, I would have asked them to change the curtains. Continental breakfast was decent. They have the waffle machine to make fresh waffles. They had bagels, muffins, cereal, yogurt, hardboiled eggs, apples, OJ & apple juices, etc. I just went for the raisin bagels (this was really good... it doesn't take too much to please me... just be the real deal LOL) and OJ (this was okay).Check-out was fast and easy. Just turned in the room key and left. Now that I think about it, the staff didn't print out any bill statement for me. Room was already paid for so I guess that's okay. Would I stay here again? I would if I'm going on a similar road trip. But next time, I'll probably fly. Thank you La Quinta!

We needed a place to sleep. Bed was comfy. Pillows were alright. AC worked great. Everything else.... Everything you'd expect from a roadside hotel. Also, don't eat the breakfast. Trust me.

I thought Wyndham was a good name to back hotels but I was very, very wrong. We havent stayed at a La Quinta since a bad experience some years ago and this hotel proved to be worse than before. The hallways hadnt been swept and the elevator had old gum on the floors. Walked in the dingy room and the frayed carpet was coming up off the floor. The trash had not been taken out. The refrigerator did not work. The shower drain was slow such that you stood in your dirty water. There was a bug in the shower. The remote would not change channels so we were stuck watching womens wrestling. The internet was slow/did not work so we had no entertainment for the evening. The breakfast was mostly gone by 8 and there was no one to replenish it or clean it up. The cream for the coffee came out in clumps. ABSOLUTELY. NO. THANK. YOU.

DO NOT GO HERE. We are staying here and immediately as we look out the window of our room we see a couple breaking into the car next to ours. After telling the concierge he did nothing. There's also drug deals going on in the parking lot. The room is very dingy and dirty and smells awful. The bed spread had some brown substance on it and clearly was not washed. Save your money and go somewhere else

It's fine for a night's sleep but that's about it. The TV's don't work, the sheets are super scratchy and not soft. We told the front desk about the TV and it sounded like a known issue based on their response. The cabinetry in the rooms don't stay shut, and all the furnishings are really run down.

Zero Stars!This has been the worst hotel experience I have ever encountered. My son and I were on the road for 10 hours before we arrived to this hotel. We had to stop in Deming, NM to get some sleep before we finish our trip to my sons college in AZ the following morning. I chose this place as it was on the list of "approved" hotels via my company travel site. This hotel will now be removed.I had to use the restroom while the front desk was checking us in. The hallway to the lobby restroom had a gross smell and the restroom was dirty. Literally hasn't been cleaned in months. The paper towel dispenser was broken and they had a dirty towel hanging over it. This should have been my first sign but my son and I were extremely tired. We were given a room on the 3rd floor. As soon as I entered the room there was a weird smell but I could have dealt with that if that was the only issue. The toilet was broken (handle) and it was running loudly. I then walked to where the beds were and the first bed had a big stain on the comforter. It looked like oil or something dark. The beds did NOT look clean, the bedding looked dingy but that was all I could handle. I immediately went back the front desk and she (Stephanie) gave us another room on the 1st floor. This room was even worse. The entire room had a strong smell of urine! I went over to the bed, pulled back the sheets as I do at all rooms looking for bugs and cleanliness. The bed was absolutely just slept in and there was FOOD/CRUMBS in the bed. It looked like chips, cheez-its, and oreos (some kind of dark food crumbs). The sheets were not clean in any way, shape, or form. I was literally on the verge of tears because there was no way we could sleep in this type of environment. It is a HEALTH HAZARD. I went to the front desk (Stephanie) and stated we cannot stay here and I need a refund. She said she could not help and that I need to contact Elaine the next day. My son and I drive around and found another hotel. Holiday Inn and the entire process from check-in/check-out was perfect. The room albeit outdated was clean and no horrendous smells. I called and spoke with Elaine the next day. At first she was a little defensive about my claims but she went into both rooms with me while I was on the phone. She agreed with me 100% on my claim with the smells, stain, broken toilet, uncleaned/unwashed bedding and the food under the sheets! She even stated that the cleaners are not allowed to eat or lay on the beds?? She was nice and stated she will start the process. It would take 2-5 days. We are at 8 days. I have called her twice since then and each time she forgets who I am until she goes into the system. She stated she doesn't remember walking into the rooms and that she can't do a refund until she talks to the owners. She is not being nice but stated she is the manager but cannot make any decisions with refunds. She says she can't get a hold of the owners due to issues in California but this is going back to last week, when I made my 3rd call. Today was my 4th call. Keep in mind I am easy going. I camp a lot. I don't mind old. I can handle smells. I do not need fancy. I just need clean beds and working toilets. I just want my refund and now it sounds like it will be challenged by the owners per Elaine as it is up to the owners if they want to issue a refund? I have no choice but to leave this review and report to the BBB.**As of 8/25/2023 - still no refund or response**

Elaine was spectacular. Helped us out multiple times we appreciate the attention to detail and great customer service definitely bookmarking this location. Anytime I'm passing through from California 5 stars all the way!!!!

Bed Bugs and management denies it. Promised a refund in 2-5 business days nothing. Call and conveniently told that exterminator found nothing. Room was terrible.

The worst.1) Had a dog in the room next to me that barked. The front desk said I could move. So I did but that meant that I did nothing and yet had to go to the trouble of moving.2) In both rooms, bedding was stained.3) ALL the buttons in the elevator were broken, covered with duct tape with handwritten arrows saying, "press here." 4) Tv did not work properly even after someone came to look at it.5) I was told my second room was an "upgrade" even with cabinets that would not close, stained bedding and that I would see the sun set over the mountains. The room faced east.6) Front desk woman, at one point, was running through the lobby, yelling on her phone about some personal issue and saying that she had to take care of "stupid stuff" at work.7) Worst of all was that the door out to the pool was broken and would not shut and lock behind you. I reported it and they shrugged. The manager later denied that was true. I have video of it. That is dangerous as anyone could come in the back without going through the lobby. There is a screen at the front desk with camera images. Problem is, all three times I went to the front desk, I had to call out for help. No one was there. Never going to stay at a La Quinta again.