Misty P.
Dec 18, 2020
I would not recommend this funeral home at all! The first mistake started when we went to liquidate the funeral expenses then the director tells us that they made a mistake. We had requested police escort they added it to the contract. When he comes back with the card he tells us that the secretary did not add up the math correctly. So they had to charge a second time for the police escort. Then the day of the rosary I look at my loved ones signature book and his last name, age and the date he passed away were wrong. I go and address it with them and the secretary tells me that they would get it fixed, because they order those from a different company. An hour later I go back to see the book and I see they tried to make corrections, and they still had it wrong. His age was still wrong and December were misspelled. So I go and address for the second time! And not to mention the fact that they lied and tried blaming someone else for the mistake on the book. So they had to fix it twice. Then the day of the rosary my loved one did not have on his tie, so I asked them if they were unable to put it on and the lady tells me that they did not give her a tie and she knew because she was the one who dressed them. I told her that he did have a tie because I'm the one who chose his clothes and personally took it to them, which happened to be his favorite Express skinny tie. They told they were going to try to look for it. The next day we go back for the funeral, they gave us 1 extra hr with his casket open and he did have a tie, but it was not his! I went to the secretary and I expressed how upset I was and why would they not admit their mistakes and just try to cover up for them. And not to mention how bad his makeup up was! Would not recommend at all!
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