Koze

Came here on a Monday night and it was quite busy for a Monday. We were promptly seated, but overlooked for 30 minutes, before we ran out of patience and asked if someone could take our order. We had the spicy shrimp, the shumai and the gyoza. The shumai was perfectly steamed and the filling was so flavorful. I was not a fan of the other dishes. The shrimp was disappointing as it was more like a fra diavolo than an Asian dish. Overall it was an okay dinner, but wouldn't come back.

Came to Koze for the first time last week with my husband and his parents who were in town for the evening! My husband is a fan of hibachi style cuisine so we looked up a spot near our home and Koze was the first to pop up! They also had good reviews so we were all for it.When we first arrived the hostess asked if we wanted to be seated at the grill (for show) or the dining room. Since my husband does like watching the cook do his thing, we opted to wait the 15-20 minutes for a grill to become available. Next time we will definitely make note to call ahead and make a reservation though!Once we were seated we looked over the menu to see our options. I will say that the service at Koze was a bit lacking. Our waitress took quite a while to come around for our drink order, main course and then at the end of the evening for us to pay our bill. I'm not sure if she was serving a lot of other tables for the night but that was just our experience. It would have been nice if she came around more so we weren't looking for her.My husbands parents got the shrimp and scallop meal to split, my husband ordered the chicken and scallops. I, however, decided to try their sushi - so I got the California roll and the BBQ salmon roll.Once the chef came around to start cooking (which took quite a while) he started the show. I will also note that there was a bit of a language barrier between us and the chef. He tried asking us questions, such as if we were celebrating a birthday, but it was very hard for us to understand what he was saying. We could also tell he was a bit new at the job because certain "tricks" he'd mess up on or had to try a couple times before he got it right.For the food, I will say that I did enjoy my sushi. Both rolls were delicious! My husband ate mostly the protein on his plate. They give a huge portion of fried rice for the main courses, it's definitely enough for two people. I believe his parents said they thought the meal was good as well.I think it came down to the service we received which kind of left a bad impression. The food was good it was just the lack of service that left me wanting more. I know there are other hibachi restaurants in El Paso. I will probably try those with my husband. I wouldn't mind coming back to Koze, I understand maybe they were just having a bad day. But I would also try other places.

Host was bordering on RUDE. I worked in restaraunts for years so I know when someone is working efficiently and when they are not. He did not work efficiently. I had been there before and I knew I would order the fried rice since it had been good. The waitress was fine, much better than the male waiter I had last time. We all ordered the box lunch special and two of us wanted the fried rice. They give you a small carve out of rice, a little over a cup, I would say. They charge $5 to each person requesting fried rice. REALLY. An extra 10 bucks because two of us were going to have one cup of fried rice instead of white rice. THe chicken I had the first time was much better than the steak I had the second time. Seriously will not go back there. Twice was enough.

I'm going to give you an objective review here so you know what to expect---not based on speculations or feelings, just real objective observation.1. The chef was super-low energy and barely talked to us, maybe some smile here and there but by and large he looked like he didn't want to be there--this is of course of chef-dependent. He cooked our food and said "thank you" and left. Not what I used to expect in a hibachi restaurant. 2. 4 of us ordered New York steak, with one of my son ordering an extra for what should have been a total of 5 NY steak. The problem is you don't see 5 New York steak, we saw 3 small slices of New York steak--it was divided between the 4 of us when it was cooked. How is this right? We ordered 5 New York steak then we should see 5 New York steak that we paid for. My wife ordered a Filet Mignon and she got all Filet Mignon to herself which makes sense, and so we should have all got 1 whole new year steak per person, not 3 small pieces divided to all of us. I wonder if we all got filet mignon and if we would have gotten all filet mignon?3. Price--extremely expensive for what you get. 4 or more parties gets mandatory 20% gratuity, not 6 like most restaurants. Then the server will ask you if you are willing to give extra, anything extra will go to your server. Wow!!Consider above and decide for yourself if it's worth it.

Stick with the hibachi and avoid the sushi. We got food poisoning from the sushi here. Hibachi was fine.

Hostess messed up wait time because others also with no reservations came after we were not accommodated for being first for service. Manager tried to lie and say they had reservations when clearly they didn't if they are given a time to come back. Pure discrimination. Make it make sense. At Here before food was great.bpoor customer service

There were some issues here... the server forgot utensils, some things were messy, etc. However all of that was promptly eclipsed by the best filet mignon I've ever had. It was absolutely melting I'm your mouth kind of cut, perfect temperature. Would have given 3 stars but the stake truly worth every penny. Also the rolls were very good.

The food was decent overall. We opted for hibachi at a regular table for more privacy. The portion sizes were generous, but the vegetables in the hibachi were slightly undercooked and could have used more time on the grill. The chicken was a bit tough, and the beef, which we requested medium rare, arrived well done. The avocado eggrolls were also tough and dry.On a positive note, the tempura veggies were excellent--crispy and served in a large portion.The service was okay, but my first cocktail took quite a while to arrive and wasn't delivered until we were already halfway through our appetizers.

Their menu on the website is not updated and they try to charge extra for options that the menu says are included. Staff is rude. Takes way too long to get your food. They have a 3% surcharge on credit cards regardless of how much you spend. Food was mediocre at best. Never again.

Sushi was really small. I ordered takeout and ordered 3 rolls. Still was not full. It did look nice inside tho, and the people were chill.