Katsura Sushi Bar

The ambience was lovely and pristine. Our server appeared to be new and seemed unfamiliar when I requested ponzu sauce. She was unsure of what it was and ultimately informed us that they didn't have it, offering alternative suggestions instead. I found this surprising as it's a common condiment at most sushi places. Furthermore, when she brought our plates, the top one was dirty, and I was taken aback when I noticed her hands touching the food as she placed them on the table, especially because of her long nails. Despite there being only two other occupied tables, we had to repeatedly approach the staff to request items. Lastly, I felt that I was overcharged for the six small and thinly sliced pieces of sashimi. It was the most underwhelming plate of sashimi I've ever encountered, and the presentation was lackluster as well. As a frequent sushi enthusiast, I have no intention of returning to this establishment.

There was literally more employees sitting around than employees working, long wait times for below average food! I had gotten two rolls, the golden Cali was fine at best but the Philly roll tasted funky and my girlfriend found a hair in the spicy Mayo! Miso soup is just salted water, with one piece of miso! I've been here three times overall thinking that they'll redeem themselves! But it's just not worth it to pricey for not very good food.

I took my little one here with me and she got the chicken skewer and rice. She kept saying that it was sooo good. We got calamari for an appetizer and it was not good, it was spicy and too salty. I felt like they overcooked it so i wont be getting that next time. I got the bermudez roll and I totally loved it! Their miso soup was really good and it has good flavor. The place was clean and the bathroom as well. They also had great customer service! I would be coming back to this place!

Boy the quality of this place has gone down down down. The miso soup was watered down the sushi tasted like the sushi you'd get at a grocery store. The only good and bad thing was the bar fast service but expensive drinks. Oh yeah watch your bill cause if you don't they'll over charge for 1 or 2 items. Didn't think it was possible to get bad sushi here.

My wife wanted sushi and it was nearby so we decided to give it a try. Big expensive mistake. The service was good and the gyoza was tasty, but everything else was underwhelming or just plain bad. We both love miso soup and we both didn't finish it. The miso soup was so watered down. We ordered beef teriyaki and had two bites and immediately asked for a to go box. I don't like to waste food so I thought maybe my son would eat it or I could give it to the dogs. The sushi was barely just ok and the presentation was so bad. I told my wife to take a good look around because we are never going back and it so expensive.

If you order a family Katsu be ready to fork out more money for katsu sauce. You would think they would include enough for the $40.00 family package. Too bad they throw an attitude when you have to drive back an ask for more. Not the first time it happens

This place is terrible. I made a mistake giving it a chance. Live and learn. Just go down the street to Albertsons and get some sushi there. You will save lots and lots of money. This restaurant is an embarrassment to El Paso. I am sorry to say.1. Rap music playing inside a sushi restaurant. Seriously? Have some respect. Get rid of the samurai armor if you don't want a Japanese atmosphere.2. They don't have a real menu, you have to scan a bar code and use your phone to view it online. It's not a COVID thing because they give you physical menus for the drinks, but no prices, no pictures and someone made it on Microsoft word. Just black and white.3. No Wi-Fi. They want you to use internet to see the menu, but don't offer internet. They tease you with the Katsura Wi-Fi name there, but nope.4. My nigiri was bad. So thin it was almost see through. The salmon had skin...I don't even know what to say.5. Ordered a sushi roll, I didn't know barbecue sauce was even a thing with sushi. It didn't mix well with the cream cheese inside. 5a. The ginger was thicker than the sushi, which made the ginger terrible overall.6. No free refills or waitress never offered us any. I think the lemon aid said no free refills .7. $3 for using your credit card. No matter the price. $3 dollars.8. We spent $70 for the worst lunch experience. Ambience was terrible. Maybe grass on one wall...it was weird. Not Japanese at all. Or maybe not even trying.Of note, the waitress is nice. It's not her fault the place is the way it is.Just go get some Albertsons sushi, it is way better and you u can watch something fun with your family. Honestly.

the rolls had so much rice... it felt like I was just given rice balls, they were lopsided and the filling was coming out of some of them... the sign at the door said "in need of a sushi chef " I should've known that meant they don't currently have one...

For a place with Sushi Bar in its name, the food that comes out is a terrible representation of the quality one would expect for the namesake. Expect long wait times and confused staff sending out orders to the wrong tables, and then charging extraneous items for all that and more even if people didn't get their food in a THREE hour wait time, which is just asinine. Their ticket system supposedly has difficulty separating large orders at once and thus expect to wait at least an hour for the staff to get it straightened out. tldr; a bottom of the barrel eatery not worthy to be designated as a sushi bar. You can do better with your spending in El Paso.

Very disappointed. The service was very bad & the food was not Japanese. There were about 4 servers standing around & our server seem to be in training. The food was overpriced for the quality. They also charge a service fee for credit card.