Jungle Reef

My baby girl and I had a great time here. They are so patient in explaining how the animals live. Their temperaments and love that they make you feel so comfortable around the animals.

Staff were very kind, welcoming and informative! We were greeted with friendly faces right away. Breath of fresh air... The facility is clean and spacious. Thankfully for us we visited at the time of day that it wasn't so busy. So we pretty much had the place to ourselves. We were able to visit with all of the animals. Our kids absolutely loved it all! The big ol tortoise even joined us for a walk around the facility!I'm really thankful for the staff- very kind. Definitely recommend this place!

I almost gave it 4 stars, but the aquarium is very small. That being said, the entrance is not cheap, which I understand cause taking care of animals it's very expensive. But I also didn't like paying for tokens to feed the animals. Plus, you have to pay extra if you want to explore with the animals one on one. Buy the time you finished. it gets very expensive. So I highly recommend you pay for regular admission. On the positive note, I love everything it's hands-on. You get to explore and touch the different animals. That's a lot of fun, and the kids love it. They have a small petting zoo that is included with admission, so that's a good thing. I know the aquarium just opened. Hopefully, they'll make bigger and include some items instead of paying for everything.

It's extraordinary to have something like this here, finally! For a big city, EP lacks kid interactive learning centers, so I loved bringing my 4-yr-old today. I had a ton of fun too! They pack a lot in a well organized area. Bravo to the team, everything was well thought out, branded, and decorated! I felt encouraged to engage with the animals. Keepers were around to help us and make sure animals were safe too. The mermaid, omg can't wait for a whole team of mermaids! It was magical when she pulled over the waters edge to say hello to the kids. The wait was an hour, because we're all excited about this and IT WAS WORTH IT! (Remember, Disney rides are long waits and here we are in EP petting sting rays.PLANNING TIP: I suggest letting a grown up take the kids to Monkey Rock (only a 3 min. walk thru the mall) while another grown up can wait in line (in TikTok heaven--with headphones of course). REEF Team: My only suggestion is to add a hand washing station at the exit, prior to gift shop.Bravo again, Jungle Reef! Amazing work!

Was looking for a family outing and came across this place. Had seen the announcements before it was completed. I have to say this is really cool for a place like El Paso. This city has needed something fresh and fun for a long time. I wish I had this kinda adventure growing up. Great place, fun for all kids and adults. And the staff and crew very friendly informative and just a really good all around experience. My daughter loved it and I look forward to continuing growth and development for this business.

My family paid extra money to feed the otters and we waited 45 minutes in line just to get told that at most 10 people can go into the exhibit and for the rest of the people we would have to wait 1 and a half hours.

I was impressed by the caring and compassion of the staff. I have a background with exotic animals myself, and they were more than happy to take the time to explain the care of their animals. I was able to see the bond between the porcupine and Ted, and hear about the training they are doing with the wallaby from Jesse. I enjoyed the antics of the otters, and was surprised to see a giant tortoise walking among the guests. They showed us how they fed fresh squid to the sharks. This really got the nurse sharks moving around! Upon entering, I was able to feel a ray swimming in the water! With an exhibit like this, I think you get out how much you put into it. There are plenty of friendly staff around that you can ask questions. what kind is it? what does it eat? where is it from? how long does it live? how do you take care of it? Do they make good pets? is it freshwater or saltwater? It might be helpful if the exhibit had signs about each animal on it for educational purposes. Then people would know what they were looking at. But overall, it is worth the time to explore and learn about.

Enjoyed the aquarium, however, customer service is at an all time low. The cashiers (all that I encountered) were rude and very unfriendly. We were in line figuring out the waiver on our phone and were rudely told to move to the end of the line. I explained that we were finishing the waiver and she told us we were in the wrong line without explaining where we should be. Once inside, the woman at the pet barn counted 10 people to enter. My 2 children entered and she would not permit me to enter with my kids. Who would not allow a parent to enter with their young children? I told her I needed to enter with my children and she was visibly upset by my request. She opened the door and I squeezed in because she refused to open it all the way. The aquarium itself is a nice little venue and reasonably priced. Customer service is lacking BIG TIME. Have patience, you work with children!

Nati and Alexis provided lots of information about the animals and the care they receive at Jungle Reef. It was like having a personal tour guide. My family and I fed the birds, fish, rabbits, otters and the porcupine. This a small but well kept aquarium here in El Paso. If you have kids, this would be a memorable experience.

Nadia, pinta caritas, treated my child with kindness and friendliness. her artistic talent was also amazing. thank you Jungle Reef for keeping people like her around.