Johnny's Septic Tank

Office personnel are slow to respond to customer concerns, quick to demand immediate payment of confusing invoices. Servicemen in the field are knowledgeable and do their job well.

TERRIBLE SERVICE. TERRIBLE COMMUNICATION. They'll find an answer for ANYTHING and EVERYTHING they can--to get away from responsibility and completing a job professionally. They stand on being the business in town the longest! So what???! Others come in and can and will do the work just as good and many times better than Johnny's. Johnny Suggs may have been the first and had a great business going but, once his son, grandsons and daughter in laws became involved, Poor Johnny's hard work went south!!!!No one in his office knows what they're talking about. BEWARE!!!! YOU HAVE BEEN WARNED!

They quoted 302 for a repair to a pipe and then charged 560. So be careful of agreeing to their "estimates" because they do not honor them at all. The upcharge was because they quoted for 2 hours worth of work and it took them 3.5 hours due to the drive time. (1.5 hours of work and 2 hours of drive time) They had the address up front. I told them I thought it was abusive but they didn't budge. Yes they got the work done and that's why they get 2 stars, but a company that doesn't honor their estimates isn't someone I want to work with

Not a very good experience. The admin assistants or secretaries are not very well trained. Will charge your for the service but will not show up, they cannot issue a refund to the credit card charged. They cannot write down your phone number correctly to call you back. If you had all the logic in the world, nothing can get through to a person that doesn't understand their job, so why bother.Better off calling Southwest Envirotec or DeLaO.

Great service, driver was knowledgeable and efficient. Clerical staff was very good.

What a great service. Friendly staff from beginning to end. Got an appointment right away. And their prices are reasonable. I got a call as promised to let me know they were on the way. Bing badda boom! Done. I'll definitely be a repeat customer and I'll spread the word.Thank you for your great customer service. Eva

Beware! They talk a good game about their reputation but no accountability or listening skills.

I can't believe I haven't looked to find Johnny's on Yelp to write them a review sooner! We used them a while back just for some routine pumping of our septic tank before the holidays. I spoke with Bobbie on the phone and she was so great, very knowledgeable, and super nice. So was the gentleman that came to the house to do the actual pumping. This business is family owned and operated and has been in Cruces for literally forever- I've heard they have "forever customers" and I now know why! Thanks Johnny's!

These people are great. They installed a new tank for us. We liked them so much that we called them again about two years later to add a sewer line to an added bathroom. We will use them again and again.