John Ferguson Moving & Storage

They took care of all our moving needs. I wish I could remember the names of the guys on the crews who helped us move. I want to say thanks and we really appreciate what you did for us.Yeah, we had some small hiccups that we discovered but nothing major. Really , just mentioning this because we have dealt with military contracted movers who ruined expensive stuff and did a crappy job.That was not the case with this business.Bottom line is they treated us right.

If I could give zero stars to JOHN FERGUSON MOVING & STORAGE, I would! We hired JOHN FERGUSON MOVING & STORAGE to move several pieces of furniture to our new home. Everything started out great! They arrived on time, and were polite and helpful, but then things went terribly wrong, hours later, when we arrived to our new home, and they started to unpack. I discovered three pieces of furniture that were damaged. The first was our leather sectional. I immediately brought it to the attention of Mike, the team leader, and Danny, who was in charge of the sectional. Both started to claim that the damage looked "old" and must have already been there. I told them that I know my furniture and I had also looked at it specifically the night before. They continued to argue with me, and I asked them to stop arguing with me, and to please finish with the move. They also scratched my entertainment center WHILE I was standing there in front of the them! I told them that they were scratching it, and they did not stop! When they were leaving, Mike rushed me to sign a claim form describing the damage to my furniture. He told me that they could have the damage repaired. I believed him, and signed the claim form. I was still extremely satisfied with the overall outcome of the entire move, and told them so. I know how difficult it can be to move furniture. However, and sadly, a few hours later, I discovered that the new refrigerator which is housed in our garage was dented! The front door had four visible dents on it! I called JOHN FERGUSON MOVING & STORAGE the next morning to add another claim for the damaged refrigerator. I also emailed them. I could not get ahold of anyone for quite a few days, and after repeated calls and messages, Kristin Ferguson called me, and sent Martin Sanchez to my house to "fix" my damaged items. Martin Sanchez wasted 45 minutes of my time by talking nonstop! Martin told me that no matter what they do, I will always know the damage is there, and it "will never be the same again" What???? He also changed the subject and told me that he could plant trees for $75 each! He even gave me his business card! How can he conduct business for one business, and try to drum up business for himself? Hmmm!! The next day, I tried making contact with JOHN FERGUSON MOVING, and Kristin Ferguson was no better than the two movers who argued with me about my damaged furniture! He said that I never told the movers that the refrigerator was damaged, and had already signed the claim form. I told him that this must not be a rare occurrence when a CUSTOMER finds another piece of damaged furniture due to the move, a few hours later! He was adamant that I already filed the claim, and added that I told the movers that another moving company had moved my new refrigerator! I NEVER, ever told the movers this information because it NEVER happened! That was a lie! JOHN FERGUSON MOVING & STORAGE were the only movers that moved my refrigerator! I explained to Kristin Ferguson that, as a female senior citizen, trying to keep track of four men moving my furniture was daunting, and the garage was the last place I was going to look at while they were there. Kristin Ferguson was masterful at interrupting me and twisting my words! It was disheartening and I was very disappointed with the entire situation. I knew in my heart that he was not going to help me whatsoever, so I gave up trying. I was treated rudely, disrespected, and accused of being dishonest! I do not, and cannot recommend JOHN FERGUSON MOVING whatsoever ever! They simply cannot be trusted.

Always professional and on time. They were very careful with all our belongings. Everything was carefully wrapped and loaded into and out of the truck. We've used their services a couple of times throughout the years and we've been happy with their service every time.

Hello All!I have waited to make this post because I wanted to ensure ample time for the company to make it right.In April I scheduled our move from El Paso to California with John Ferguson Moving and Storage. They came out gave a quote that was the most reasonable quote I could find. Another family had used them to load and said they had done an awesome job and so I went with it. They also offered a cleaning ($500) and a month of free storage (I had already planned to pay for storage so this was helpful). We were moving into a new house and wouldn't know exactly when it would be done.When they came to pack up our items at the end of May, we were all set. I labeled places that didn't need to be packed with tape and made clear everything else needed to go. The packers were ATROCIOUS! I have never had anyone pack so unorganized. They went around from room to room seemingly just throwning things in boxes (my mom was there not me, I had to work). My husband was already gone and I was left with my 4 kids to get this done. When I came home they had arrived at 11 left at 4 and less than half of my home was in boxes (it was supposed to be a two day pack).They came back the next day (it seemed the crew had trouble knowing who was in charge) they were to finish packing and load the truck. When I came home I found 4 boxes upstairs, my back yard with stuff all spread around, it was such a mess. They were supposed to come clean the next day. I called and said then they came to clean they needed to bring a truck to pick up the rest of the stuff. They asked if they could change the day for the cleaning because they had been at our home "so late" the night before. I was accommodating. I came to the home the next day the person that came to take the rest of my items had to be told MULTIPLE times what to take (which was EVERYTHING) Then I waited to have the home clean. They did a mediocre job at best, not worth $500. They were there from about 12-3. I just let it go, at this point I was just happy to have the house packed.In the Middle of May our construction company said they could have our home ready by the end of June. I called the company and requested our items be delivered June 29th. The week before the Ferguson's called me asking if they could move UP my delivery. I said no idt so because my closing date was the end of June, but that I'd ask. I responded to them that I needed to keep the original date. The day before 6/28 they called telling me they had a problem with my stuff fitting and if they could move my delivery to the following Monday, I said "no I need my stuff on our date" (at this point I'm wondering how they barely figured out they had a problem) they said something about having the driver of choice. They said okay work with us we can deliver a majority of the items and just keep our the bikes and a grill cause it doesn't fit and then bring those on Monday 7/1. I said fine. (BIG MISTAKE) I should have let them hold it and get the money they would have owed for every day delayed because we are now almost to 8/1 missing our other items with no future date of delivery.It's kind of weird too because we got all my husband's tools EXCEPT his Milwaukee drill, I have my rugg padding, no rug, my picture frames and work out mirror but not my art work. Not to mention how many items were ruined because the packers had done such a horrible job. Anyway if you made it this far DO NOT USE John Ferguson Moving and Storage!

This was such an easy experience from start to finish! Kristen listened to our needs and gave us hourly rates along with suggestions on the crew needed. She scheduled us for the time requested. The movers showed up and immediately got to work. They waisted no time and moved things carefully and efficiently. They were kind, professional and crazy strong!!!

Biggest mistake i made was canceling my Ferguson appointment to go with a cheaper rate. The cheaper rate company = absolute disaster w/ pretty much no one showing up because "something came up"Called Ferguson back to reschedule because we lost a full day of moving, and Ferguson agreed to move us the next day, SUNDAY! Wow! This crew (Frederick, Oscar, Carlos, Ryan) came in with so much energy! They were fast, friendly and super careful with all our glass decorations & artwork. all my furniture was moved out with blankets. My daughter's swing was immediately taken care of. Everything was just as carefully moved into our new home. Everything went so smooth! They were absolutely worth every penny! Reliable great service!!

From start to finish, John Ferguson moving company made my move stress-free. My family has used this company prior for moves and we have never had an issue. I really appreciate the professionalism and the courteousness of the customer service representative. I would highly recommend them. They are definitely not cheap, but they aren't expensive and you definitely get a great value for what you pay for.

Quick response and willingness to work around my tight schedule for a unique out of town pick up and delivery of one large specialty item. Item arrived safe and sound with voice and text communication from driver and sales. Much appreciated!

John Ferguson moved me out of one house, stored my belongings for 2 1/2 months and then brought them to another city when I moved into my new home. crew was great and all my belongings were intact, great job John Ferguson Movers!

Really unprofessional, charged for 7.5 hours when they were there for six, damaged items, stole liquor/wine, on my cameras taking things out of my trash while they should have been working and kicked the dog!!!