Hotel Paso Del Norte Autograph Collection

The breakfast here is lovely, worth booking a room with it included. Fresh fruit, biscuits with hatch chile gravy, and homemade bread pudding that is different each day ?? are a few of the highlights. Of course, champagne at check-in is also impressive, as is the story that "we could see the revolution from the roof!" Guest services was quick to replace a non-brewing keurig in our room, which we appreciated. The location is excellent, an easy walk to the plaza and to Juarez.

The hotel itself is beautiful, but I was disappointed with the front desk service. I can't believe that a hotel of this caliber lacks a systematic way to separate charges on the guest folio. As part of my job, I requested that charges be itemized, and I provided the necessary tax-exempt documentation. However, the front desk agent took an hour and a half to address the issue, yet all charges from my stay were still combined on a single receipt.Now, I'm left with the difficult task of explaining why everything appears on the same folio, including a credit refund, which has created quite a mess. In my experience with other hotels, when I requested that only room charges be itemized, they were able to accommodate me without any issues. Unfortunately, I cannot recommend this hotel for business travelers due to this frustrating experience.

Paso Del Norte is a gorgeous hotel, very much situated for a great stay if you're passing through El Paso, especially for the reasonable price. If this was a hotel stay alone it would be 5 stars. Parking is nice, easy to deal with, and safe and pretty secure, more so than other brands I've stayed with. However, my review is 3 stars. That is a result of the bars that this hotel has. I tried the 10th-floor rooftop restaurant. Waited at the bar and the bartender was so into their phone they didn't acknowledge my presence. After waiting for a little bit, probably 2-3 minutes, I decided to leave. I went down to Sabor and decided to try there. Same experience really, just longer. I sat, waited, didn't get anything brought over or acknowledged, and after a few minutes I just left. Overall if I were going to stay in El Paso, this would be the hotel for me. But I wouldn't be ordering food or drinks from them.

The hotel is beautiful and so was the room. I would definitely take this detour to stay at the hotel. Lots of restaurants nearby. Self parking is $26 for the night and there is also valet. The DT area is a little sketchy for me to walk around alone to dinner or even in morning coffee. Even then, I found a great restaurant nearby a block from the restaurant.

Beautiful beautiful hotel! When you check in the give you a glass of champagne. It's a really good experience checking in. The decor is insanely gorgeous. Rooms are huge and quiet and comfy. You are an extremely short walk to the boarder. You can walk over and shop and have a wonderful lunch and walk right back. Great great location

We celebrated New Year's last year here and it was OK. We called the hotel everyday for a week straight this year to get information, to no avail. I also went down to the hotel to find out information about the New Year's celebration this year, and couldn't get any straight answers. Sebastian told me that someone would call me back with information on New Year's Eve information. That was over a day ago.

Let's be honest, there aren't a lot of choices for hotels and restaurants in this area.Considering this might be the nicest hotel in the area the pricing is very reasonable. Overall everything is clean and the service was good.The rooms are decently sized and the historical aspect of the building is a nice bonus.I'd recommend this hotel if you were staying in the area

A lovely hotel - used to be the Camino Real when i was younger, and is now Paso Del Norte.... But those same marble steps and the marble staircase is still there. I have photos on it from over 20 years ago. And photos on it from less than 1 year ago. Paso Del Norte is located smack dap in the middle of downtown. It offers luxury rooms, amazing dining options (1700 is my favorite), multiple bars and even rooftop pools and lounges! 1700 is luxury steak dining. The Dome Bar is really neat. The theatre and San Jacinto Plaza are less than a block away. It's a great place yo relax, stay, or just hang at for the evening.

This is a nice hotel in downtown El Paso, the room is spacious and comfortable and the staff is very friendly and helpful. It's highly recommended if you're staying in the downtown area.

I have been to the hotel for lunch and various events. The place is well kept, clean, and what you expect from a hotel like this. But the food is so so. Maybe it was the budget of the organizers running the events, but I have not been impressed with the food each time I was here. The staff is great and always goes above and beyond.