Hatch Toyota Stateline

Hatch is horrible took my RAV4 for it's first oil change under Toyota care. They didn't even tighten the oil drian plug. I had to fix it. Manager sent someone the next day to try and make it right by putting a whole 1/4 tank of gas. Have a 2022 Dodge Ram with hesitation issues on the 1st start of the day less than 2500 mi. Scheduled an appt to drop off the truck Monday so they could work on it Tuesday. I called at 4 pm Tuesday as I had heard nothing all day and was told by service advisor they hadn't looked at it. When I dropped it off on Monday I actually talked to the mechanic that was to work on it and told him that I needed it back Wednesday as my wife had a Dr. appointment Thursday and he said he would start 1st thing on it Tuesday morning. When I told the service advisor this he said the appointment was just to drop it off and not to work on it. That's like making a Dr. appointment for Monday and being told when you show up your appointment is actually Tuesday they just want you there early. So according to Hatch I made an appointment to drop off my vehicle on Monday, but it was actually to make sure it was there by Tuesday. I asked to speak to the manager and was told he wasn't there, but he would call before they close; they are now closed it is 530 pm so yet another failed promise. The service advisor says he will get the vehicle in 1st thing tomorrow and call me 1st thing. I'll let you know tomorrow if they do this, but I doubt it. Had a similar problem a few years back when they were known as Lawley had a new Jeep Renegade that kept getting error lights a few months after I purchased it. 3 months later they never figured it out. I happened to be in Gilbert AZ and was staying across the street from the largest Jeep dealer in the Phoenix area so I checked it in with them, turned out it was a software update. They provided a loaner as it was a warranty issue, not Hatch. Their service advisor said they only make appointments to drop off and they get to it when they get to it as they are busy. I ended up having to take the day off work Thursday, so my Monday appointment ended up being Thursday a part failed and was put on order was told it would be in July 24th ended up it was in Aug 7th, but now this Dodge dealer has no Dodge mechanics and they can't work on them. Was told I'd get a call back later and never did I had to call them at 430 pm they are supposed to call me back again with my options. I asked since the part was ordered against my vin if I can pick up the part and take it somewhere else, so waiting on a response. This started 10 July. Another story about this shop had a Jeep in for service and they said they couldn't rotate the tires, because the lug nuts were swollen and they gave me an estimate of over $400 for new lug nuts. I told them no way; brought the Jeep home and did it myself no problem, no swollen lugs they were just trying to rip me off. Stay tuned about the Dodge dealer with no Dodge mechanics.

I made a deal with Lauren the sales person then spoke with the finance officer I believe they made me a deal on fri night on my car as I was purchasing a new platinum sequoia. Saturday after we made the deal and agreed on everything after they had seen all the pictures of the trade after and agreed on price and everything and I was willing to drive over 18 hours round trip the office manager / finance officer called me back and told me I had to call my insurance company and pay to have a new windshield put in. he saw all the pictures well in advance!!! I was so excited but if Toyota is going to allow them to change deals that were already made then what does that say about that dealership???I would have to pay more money in insurance to file a claim I was set to leave that morning it's a good thing I didn't drive all the way there to find out this is a shady dealership!! please don't trust them we had completely agreed on everything and he said the deal was done then played the old change up on me!! will never ever by from them Hatch Toyota is SHADY!!! Pearl Penney