Hakes Brothers

The quality of the homes and customer service could improve. We filed several claims to have issues addressed and not everything was addressed. It's been more than 4 months, and not everything was taken care of. We had to reach out several times to have things done. We just gave up at the end since the issues were minor. However, we want to make sure others were aware, especially for first time home buyers, to avoid having any issues. We were not expecting to have big issues, especially since they are new homes.

Tile work sucks. They know they suck so they basically write in their contact that they will not meet industry standards. Lippage is way out of standard and they don't use spacers.

I have been in an urgent situation with my family and Hakes Brothers secured us the most perfect home in a situation getting out of hand with all other regimes and affiliations. Hakes Brothers literary changed the standard of our living situation to what I dreamed of ever since thinking living to Las Cruces.

We bought a brand new home and hakes brothers delivered a nightmare. Truss plans not deliver and with code violations in both truss and foundation.

This is my first property purchase in NM and Erik made it super easy for me. He was very patient and helpful throughout the purchase process and spent a lot of time guiding me through all the necessary steps. I have heard nothing but great reviews of the build quality of Hakes Brothers and I am glad that I have gotten mine.

I'd give a negative rating to Hakes Brothers if I could. I purchased a Hakes Brothers house in Rio Rancho NM this year. It's been a nightmare. Shoddy construction, not graded properly in back causes flooding soaking foundation of house. Pretty...yes. Don't be fooled. One year warranty is a joke. Charged for blinds not installed over $2500. Having trouble getting that back. Hot water problems, plumbing clogged throughout so it backs up in all drains. Builders poured grout water down all of the drains. Endless nightmares with this house & the Hakes Brothers.

I built a home with Hakes Brothers, a year ago. I encountered only a small problem with a door handle, which was quickly taken care of. The quality of the construction is outstanding. When it's time for us to move, we will definitely think about buying or building with them again. I truly appreciate the excellent job they did on my kitchen and bathrooms. Thank you so much.

We Bought a Hakes house in 2022. When I went to hang our TV, it was discovered that there was a stud missing in a bearing wall. I made contact with Hakes and their response was that the house passed a framing inspection so it is not their problem.The stud may have been taken out after the inspection. I borrowed a stud finder from the superintendent at the time and when the stud could not be found, I opened the wall up and discovered the stud missing. The superintendent when I told him, he just walked away. We have the house listed for sale. I'm required by law to disclose the stud missing. The next buyer will most likely try to hang a TV in the same location and I will end up getting sued. They, Hakes, need to take responsibility for the shady work. Like now.

I bought a $350,000 about three months ago and the roof already leaked from the not so often rain we get here in El Paso.I reached out to the supervisors and they told me it would be taken care of ASAP. My phone calls have gone ignored as well as my texts messages when I inquirer about the time the contractors are to show up.Here I am a week later waiting with more rainstorms and leaks. Not the type of problem I should be experiencing with a brand new home! All this BS they feed you about their warranties are not believable. I am very upset as I have also had to take time off from work in order to deal with this mess. I do not recommend this builder as they use cheap materials and cheap labor to make a good quick buck.

Buyers Beware !!!!!Read the fine print of your contract, the sales persons when the sell to you act like they really care about you and the home you're purchasing is TOP QUALITY WORKMANSHIP........ it IS NOT. I would never recommend a friend or family member purchase a Hakes Brothers home.