Fox Acura Of El Paso

So today is Wednesday, a few days after purchasing the Lexus and the brake noise wasn't going away so I had scheduled an appointment at the Fox Lexus service department to check the front brakes. I get there and am promptly greeted by their service advisor. They take the car in and tell me the following - the front brake pads were installed backwards, the front rotors were reversed and there were no shims placed on the brakes.. I was like, are you sure and they said yes sir, the rotors are marked on the inside with an R for right and a L for left and they were installed on opposite sides as were the pads.. To say I was upset is an understatement, my wife and I could have been seriously injured... Kevin had been understanding throughout this ordeal. The worse part is the service manager couldn't even talk to me to reassure me they would get it right this time or apologize... No bueno, no bueno..

This is without a doubt my favorite car dealership in the Southwest! The easiest, fastest car leasing experience of my life! Tym Nash was my Salesmen and he did an amazing job of getting the numbers to work! Love FOX AcuraGo see Tym and tell him Cyndy sent you!!

This review is for Gerry Vera the fiance manager. I would like to say he is awesome super super helpful knowledgeable. I purchase my vehicle all the way from California. and I'm excited to meet with him and drive away with my beautiful Acura ILX. Thank you again, and anyone looking for a vehicle he is your man

I, unlike other customers, did not have a good experience with Fox Acura. I took my vehicle in for an oil change, five point inspection, and tire rotation, I was told my vehicle was ready at about 1:15 and all that was recommended was a new air filter. At approximately 2:30 I am notified my tire is damaged and I need a new tire. Somehow, this was missed during my five point inspection AND tire rotation. I was given multiple stories as to what happened and how it was missed. I spoke to the manager who refused to acknowledge why I was upset over the situation. As I explained to him, it was not about the tire but the fact everyone gave me a different explanation and yet I was expected to believe they serviced my vehicle. I was told "well you didn't catch it either" correct, just like I did not realize I needed a new air filter. That's why I PAY them to catch these things and they somehow miss a gash and the fact I need a whole new tire yet call me to replace the air filter? I informed the manager I would just handle the situation myself and add my experience to their review and survey, his response "well the rest of our reviews speak for themselves". He proceeded to tell me how everyone has a great experience there and again dismissed my situation. When I pick up my vehicle I ask to see the photographs they had of my tire and ask if my tires were rotated, I am again told yes. When I question why my damaged tire is in the exact same spot as originally pictured I am told "oh we only rotated three tires". You rotated my tires and still missed a giant gash and why would you only rotate three? Sadly, they are the only Acura in El Paso. Oh, and lets not forget my work order says all my tires are bad and the red is marked for them. Also it says my left rear tire is damaged (that wasn't the damaged tire). I would double check your vehicle because they are either scam artist or incompetent.

Last Monday, I took an hour from my work day to test drive a 2017 MDX. I thought the vehicle drove excellent and the salesperson was very knowledgeable about the vehicle and its options. I spent most of the time inspecting the vehicle's interior and asking questions. The vehicle had an MSRP of just over $57K (sticker price) as equipped with the Advance Package, the top-of-the line for the 6-pax SUV. Upon returning from the test drive, I spent some more time with the sales person, asked more questions, and informed him that I had to get back to my office and that I would follow up with him later in the day with further instruction.I found the experience after leaving the dealership to be less than satisfactory. I don't understand why it took five days to receive their offer--and then their best offer was full sticker price. This vehicle is aggressively discounted by other Acura dealers. To the dealership's credit, after reading this review, management has agreed to rethink its pricing strategy on my offer and I'm awaiting another deal sheet.

The staff at Fox Acura of EL Paso were very professional, experienced and knowledgeable and helped me with the purchase of my new vehicle. I felt very welcomed the moment I walked in and felt right as ease. The Acura team exceeded my expectations.

Thank you Fox Acura for always taking such good care of me and many others in El Paso!

Excellent service. Bought my first car here. The process was extremely easy and the staff was very helpful.

The greatest place in elpaso Texas to buy or lease a vehicle all sales reps are honestly fantastic no high pressure just a all around fantastic dealership Scott the general manager is a fantastic fantastic wonderful person who will assist you in anyway possible to get you into the vehicle of your dreams come on down to the greatest dealership ever in fanastic elpaso Tx you will be glad you did

Paige! You just made my point! Has nothing to do with car payment! It has to do with the three cars I have purchased and more importantly We do all of or services at the dealership all oil changes and repairs. We stayed with you guys thru all the changes and the management issues your dealership had! I called and left a message for your manager and no one called me back. Had emergency in Phoenix and they were awesome and asked for no money upfront and gave me a loaner! They went above and beyond!