Executive Rentals

BEWARE!! This is the worst rental agency to be associated with. I have rented for 8 1/2 years since 11/2014 and they are unprofessional, dishonest and irresponsible. I was the best tenant being an absentee only residing there for no more than 3 months out of the year. And since COVID in 2019 I was only at the rental a total of 20 days. They increased my rent $100/mo. after placing a poorly installed screen door and promising quarterly furnace maintenance which they never did. Work requests go unanswered and essentially were never done properly. I complained about a screen door since move-in and 6 1/2 years later I finally get a cheap, flimsy screen door that would get stuck on the inside latch and you would have to punch the latch to go out. That is not safe in an emergency! So this door was worse than the original damaged and defective door. There was a 1 inch+ gap that allowed all the dirt/dust and critters to come into the home and it was missing the air cylinder on top of the door and the base guard so it slammed against my heel causing a flap laceration. See photos. They did not inspect the workmanship and 16 months later when I arrive the entire 3 bedroom home was filled with a cloud of dust which took days for 2 neighbors and me to clean and 3 large air filters. I also had severe allergies which I had to take medications. I primarily rented this home because I was told it had a fireplace that was functional but it never worked and they never repaired it. False advertising! They never landscaped the home and when I asked for gravel/rocks to prevent tracking of goat heads in the home and painfully stepping on them, the owner refused. They never fixed a fan that didn't work. After all the headache and foot injury they put me through they have the audacity to send me to court to pay the last months's rent plus late fee that I was with-holding because they have my security deposit which I knew they would not give back based on previous negative feedback from other tenants. They did not hold up to any of their agreements. They are only quick to demand rent payment .but do not respond to work issues. They always received monthly payments via AUTOPAY for 8 1/2 years!. On 5/10/23 Rosa their assistant delivers a 3 day notice for nonpayment of my last month's rent when my neighbor and I were present cleaning the home. We informed her I would not pay the last month's rent due to their negligence. We directly complained to Rosa about the door. But did they do anything to fix the door?!?? Then they file court proceedings to appear in front of a Magistrate without being served because I already left the premises before the end of the month. They have the audacity??!! Seriously, would anyone in their right mind rent from these people based on my review? I am the one that will sue for damages and duress!!

I strongly discourage all potential homeowners and renters from using executive rentals in Las Cruces and encourage you all to spread the word. Rosa is the absolute worst and most unprofessional office manager/property manager I have ever dealt with. Once you are their tenant or homeowner do NOT EVER plan on Rosa/Matt speaking to you on the phone or in person. I'm disgusted with the treatment my family has received from these people. Rosa took us to court over $275. She did not get the outcome she wanted so now she has inflated charges, such as $45 for mini blinds, to be vindictive. Rosa and Matt will not answer my calls or texts or make any attempt to professionally resolve this. There are better property managers in Las Cruces, go elsewhere!

Extremely professional and knowledgeable in rental market for both owners and renters. Staff is friendly and helpful and honest. I would highly recommend Executive Rentals for any rental need.