El Paso Trading Post

I bought a Chimenea on 14 November 2023, which was a new item for them. I returned the item on 13 December 2023 and Aaron examined it and stated it wasn't cured appropriately. We did an even exchange and he said if it happens again, he would give me a full refund. The second one cracked and I have reached out to Aaron by the way who is owner and he has ignored my calls and messages. I'm only saying, be a person of your words, so if this business is not going to stand by their or word, don't shop there.

My husband and I went into the Desert Blvd store in El Paso on 9/21 and were excited to purchase talavera pottery for our home and garden. When we arrived we were greeted by a man, Abraham, who immediately began following us around and hovering. We were uncomfortable but figured it was okay since it is such a large store. As I chose items Annette, one of the employees, put the items aside for us and when it was time to pay for our purchase Abraham came back and decided that the prices were wrong and that Annette would have to pay the difference if they were. She was embarrassed and so we were. He kept threatening her. We also had a coupon from the EP Home and Garden Show and he did not want to honor it and insisted that she take it from us and punch a hole in it. I was incredibly embarrassed by his constant attack on Annette and our purchase. I finally asked to speak to the manager and was told that she was out of town at Market. I asked for the number to call and I spoke with Aaron and relayed the incident to him. Aaron was very polite and said that he would call the store and speak with Abraham. When he called and told Abraham to go home was when Abraham really got much worse. He ranted a bit and said "thank you and God will punish you!" He terrified me and when he left he kept returning and muttering under his breath. Sadly to say, it was my birthday and I really wanted the items I had selected for our home and garden, but my husband and I left everything. Originally, I thought this would be a wonderful place to bring our son and daughter and their families when they come into El Paso at Thanksgiving, but I don't believe that I would feel safe and/or comfortable returning to the El Paso Trading Post on Desert Blvd. We honestly will never return to this business!

Very friendly and helpful in helping me find the perfect gift. This place was amazing in all the profound that were available.