El Paso Garage Door Repair

Their sticker says Affordable This time wasn't affordable at all. $500.24cents for only torsion springs replacement for the door. I don't know where the .24 cents came from. I got ripped off big time. I called two other service providers and they offered to fix half of the price this people charged from me. Unbelievable I will never give them a business again. Your tech didn't offer me 3 option, he offered one set price for the spring replacement. Do not manipulate with words. Folks look for honest businesses out there not rip off services like them.

When it comes to garage door El Paso Garage Door Repairs is my go to place. They have installed several doors and Robert and his team are very professional. They provide clear invoicing and a smooth and rapid process. The install was done by Joshua who is super efficient and brings the discipline and focus of his military training. The value is also good and fair as EPGDR provide LiftMaster and other cheaper motors at a fair pricing. In addition, they also arrive on time and deliver what they say they will deliver!

I am not one to readily leave negative reviews, but my experience with El Paso Garage Door Repair in May 2023 compelled me to share my experience for the benefit of others.I hired El Paso Garage Door Repair in May 2023 to replace two of my garage doors following wind damage. During the initial installation, one of the doors was noticeably dented and scratched, which was concerning given it was supposed to be a brand-new install. While they were quick to address and replace these flawed panels after I pointed them out, the fact that such an oversight occurred in the first place was unsettling and felt a little sketchy. But they were prompt in fixing and replacing this specific issue. However, my experience with them had other issues that left me disappointed and frankly out over $2,000 extra.My decision to pay the significant sum of $6,100 was influenced by the assurance of a warranty and other positive reviews. Also, the fact that I am a veteran, and this is a veteran owned business. I later discovered that this warranty does not cover wind damage. This stung particularly hard given that wind damage was the very reason for my initial replacements. Their rationale? Garage doors aren't equipped to withstand 'hurricane force winds'. The previous doors had been there for 10 years prior, and they only just recently needed to be replaced. This feels a lot like a quality of material and craftsmanship issue. Not knowing this information up front was an oversight and El Paso Garage Repair sent me a new quote of $2,040.54 to replace the second wind-damaged door. This was about the price I paid for the first one. Additionally, the quality of their finishing left much to be desired. Post-installation, the absence of caulking around the weather stripping's edges was glaringly evident, lending a rough and incomplete appearance. When I raised the issue of the caulking, both the employee and the foreman unequivocally stated they don't provide caulking services around the weather stripping. They said that they had other customers ask and tell them the same thing. They suggested I buy my own caulk and do the work myself, despite my original doors being fully caulked and weather sealed.While the employees I interacted with were courteous and professional, the ordeal means I cannot endorse their service and I will no longer be their customer. There were simply too many red flags for me to confidently recommend El Paso Garage Door Repair. If you're considering their services, I urge you to clarify all terms and conditions beforehand.

I purchased a garage door with El Paso Garage Door Repair. When I made the purchase, I was quoted 6-8 weeks by the repair man and 14 weeks later I am still waiting. EPGDR will quickly point out that they are not the manufacturer and that I purchased a custom door. Both of those statements are accurate. However, every time I ask for status I get the same "we emailed the manufacturer and will let you know the update when we receive it." I guess they never receive anything from the manufacturer because that is the only status that I get. I wanted to cancel my order and go with a more reliable company but I am held hostage by the fact that I paid up front in cash out of good faith and bad decision making. I trust the door will be beautiful. However the length that it has taken to get the door has caused many problems for me with my HOA. To be fair they are very courteous people at EPGDR. They have never been anything but nice to me. However, I wish they would articulate the issues with their clients better. Especially clients like me that have the ability to provide them great business opportunities in the future.

We called them in the morning, and they were at our home by 1 pm! In a town where you're lucky to get a construction worker out within two weeks, and never on time, we were shocked at how prompt they were. They fixed both garage door motors in an hour, were very patient and courteous with my mom, and did a great job. They're not cheap, but cheap will usually get you someone that doesn't show up, so I don't mind paying more.

I was wondering why my garage door wouldn't close correctly and there you have it. Shotty work and wanted to charge me 90 to come back out for a service call. This isn't warranty, it's incorrect installation. Horrible customer service got extremely defensive. Says they have 30 day warranty but this isn't a defect so

Answered the phone promptly and scheduled the appointment for the same morning. Technician Joshua diagnosed the problem and got the job done!

Austin came today and was professional, efficient and super nice and he explained exactly what needed to be done and how. I will always call El Paso Garage Door Repair when I need any kind of service on our garage door. Thanks. Pat Winston

Stephen was very professional and did a great job in explaining what needed to be done. He explained what needed to be done and the price. He is a great asset to the company. Thank You.

El Paso Garage door repair sent Edgar out to fix a broken spring . They were on time prompt and very professional. Will recommend to friends and family .