El Paso Blind & Shutters

Terrible service! Take your money and run. When Ramon (the owner) came to my house to look at the work he told us two weeks. It took over a month and had to consistently after the two weeks to see when he was going to deliver. He never answered or would say he was busy and would call right back and never called back. Finally when they delivered they were printed with the wrong finish and said he would have to charge more to re-paint to the correct the finish. I didn't trust him to bring it back again so just paid him to not have to ever deal with him again! If you are reading this and decide to still get services from this company I promise you, you will regret it. Save yourself the trouble and the headaches.

I recently called this guys because i needed to replace several of the plastic shades i have in my apartment, I know you can get them from Walmart, but for what ever reason i couldn't find the right size. Mr.Ruiz came in to my apartment and measured every window and told me when to expect my new shades. i am writing this because their costumer service is really good...even though my order wasn't big Mr.Ruiz took the time and treated me well.

I feel sad about writing a negative review for El Paso Blind & Shutters Co. The company's owner appears to be a truly kind man with good intentions, and I wish this was reflected in the quality of his company's work. Unfortunately, purchasing blinds from El Paso Blind & Shutters was a frustrating experience, and I remain deeply dissatisfied with the two jobs I hired them to complete: install blinds for two windows, and build two valences.Some of my frustrations included El Paso Blind & Shutters' (1) inability to meet deadlines they set (which resulted in long delays that forced me to track down what was happening, only to be blamed for not providing information I had provided), (2) lack of flexibility, including an unwillingness to discuss or propose different options/choices, (3) substandard products and poor attention to detail (e.g., blinds were not initially installed as requested, blinds were installed crooked, motorized blinds were haphazardly programmed, edges of blinds were unevenly cut, one valence was painted incorrectly, electrical wiring looks unattractive), and (4) clumsy workmanship (e.g., during installation, one of the blinds was dropped from the ceiling to the floor, and later, a ladder fell against my television). Ultimately, after months of trying to get the job completed, I was left feeling like the work I requested was probably inconvenient for being too minor of a contract, and wondering why El Paso Blind & Shutters pursued my business in the first place.My attempts to have these issues addressed were met with disregard and resistance (e.g., I was told blinds only looked slanted due to an optical illusion), and my level of frustration was high enough that I decided to cut my losses, settle with a product that doesn't live up to its promise (or price), and shop around more strategically next time I need to purchase blinds.

We have had work done by Ramon and his crew in the past and have been very happy with the results, which is why we called his company to do more work on our home. Ramon was very professional and helpful again as we decided what we wanted done. Jose came to do the installations (expertly done) and Ramon even had him do extra work on our security levers!! We appreciated this so much, and felt the not only professionalism but caring from Ramon! Our windows are BEAUTIFUL!! we would recommend Ramon's company for anyone needing shutters or blinds installed, especially if you want the job done right!! Lydia T.

We have been doing business with Ramon for years. He installed our first set of shutters and the workmanship was beyond perfection. We have two 5 panel bay windows and were hesitant to install shutters on them after talking to several contractors who told us how hard it would be. Ramon came out and without hesitation gave us a price and told us it would be no problem to install these. They are beautiful!! Since he also installs flooring, when we decided to replace carpet and tile in our home we called Ramon and he came out, helped us pick out the wood floors and gave us an estimate. Our floors are beautiful, the workmanship is flawless. If at anytime we had questions on the work in progress which included the shutters and floors a call to Ramon was returned promptly and any problem was taken care of immediately. I can't say enough about the professionalism of Ramon and his installation crew.