El Paso Behavioral Health System

The Eastside outpatient needs new therapists and NEW MANAGERS you try to get a hold of director or anyone else there no where to be found they don't return phone calls and not to mention all the LIES they tell 2.5 rating they don't CARE most are there for a paycheck and all they want is your Medicare #insurance you people have no SHAME

So a couple things I learned about this place: it used to be known as University Behavioral Health (UBH) and you can see the awe-striking El Paso star on the mountain.I've also learned that mental health is not my forte for patient care and I highly appreciate all the nurses and staff here who are able to take on all the patients who come through here.The first day of clinicals, my group and I were waiting on our instructor and there was a very aggressive man who was banging on the glass doors and yelling at the staff. He was demanding to see someone who was admitted there. We were all pretty shaken up from that but at the same time, we knew he very much needed help there too. He was checked into inpatient that same day and within hours after the staff was able to de-escalate the situation. I was surprised that they allowed him into the building with all the students and other visitors still in the lobby as he was clearly a danger to all of us.There is a great arrangement of areas that best suit the needs for patients. There was one for Veterans, Geriatric, Children and Adolescents, an older group of teenagers separating boys and girls, and much more. I was thoroughly impressed. I was also appreciative of the the vast knowledge and skills I was able to learn from the different nurses and some of which I owe it to who have helped me get past my fear of outbursts like the one I witnessed the first day.Each floor has a well kept day room for the patients to congregate and eat their meals together. Some of the areas were very disorganized and sometimes certain needed supplies weren't available. I believe overall, the establishment is very critical for El Paso and I'm thankful for the staff and their willingness to show the most compassion for patients here.

It's helped me be less suicidal also the inpatient program is fun but for some people it's not but some of the techs are nice and my favorite therapist is Jose in outpatient.

They are terrible..... they medicate children without consent... . They do not allow Visitors. Communication is absolutely the worst. Only one visitor (over 18) allowed. Stay clear of this nightmare.

If you or a loved one is struggling with mental health issues, I highly recommend seeking help ANYWHERE else first before resorting to this establishment. 1. You are required to sign so many pieces of paper when you are not in your right state of mind. I was not allowed to call anyone beforehand. This in itself should be illegal. You are required to sign a piece of paper that essentially gives away your rights, and if you DON'T sign, then you are threatened with an EDO and told you won't be able to speak to a judge for DAYS before anyone can let you know how long you'll be forced to stay in the facility. It is really disconcerting how people are treated in this regard. The people who work here know exactly what they are doing. One woman was going to sign herself out AMA and was told to take it back immediately, lest she get forced to stay even longer with an EDO. 2. I did not receive adequate care. I let a different person know every single day that I could not eat meat, and NO ONE CARED. No one made a note, no one wrote it down. On Thanksgiving I had nearly no lunch because it all had meat. 3. My concerns were not heard. I tried to explain that I wanted to spend the holidays with my family, that I was concerned about the cost of care, and other issues and I was dismissed, ignored, invalidated, and perhaps worst of all, BLAMED and GUILTED for "taking up too much time" when I was speaking about genuine and legitimate concerns regarding MY WELLBEING. I am genuinely concerned that very shady, if not illegal things, may be happening at this facility. (I don't think you can prevent people from seeing their children, yet they did...)4. What do you need for better mental health? Sunlight? Exercise? Proper sleep? Nutrition? Guess what I was not provided. We rarely got to go outside, techs did not stick to our "schedule", people had to beg to go out for a GUARANTEED smoke break and were DENIED, we were not allowed to go to the "gym" multiple times for exercise. It really was the worst conditions to try to improve mental health. They post on social media how great the facility is, but that nice pool and exercise room? We weren't allowed to use them. We basically had to sit in a room all day, watching TV, and having 2 group therapy sessions (we didn't get any individual therapy. And when I finally got to speak to the "therapist" alone, she specifically told me to be short and brief because "there's not a lot of space on the paper".)5. You are kept in the dark about a release date. People with jobs, kids, responsibilities were freaking out because of this. 6. Loved ones calling repeatedly told me that no one answers the phone. And now I'm stuck with a bill I can't pay because they didn't listen to me. I was there about a week and it cost about $20,000, just for me to sit in a room and not get adequate food or care. This place is everything wrong with our mental health system; they are in it for the money and all the patients know it. We all talked about it when workers weren't around. I saw one woman who was obviously in a worse mental state than me get discharged because her insurance wouldn't pay anymore. I was told by patients and workers to just "play along" to try to get out. This isn't right. The workers know it and the patients know it. To those who run this facility: shame on you. To those workers, nurses, and techs who showed genuine care and concern: you're the only reason I felt human in that horrible establishment. This place nearly broke me, but some of you reminded me that I'm not just a way to make some money.

The staff was kind and all but still rude. Tried comforting another patient whenever she had a panic attack yet they say no. It's their job to help yet they don't help. Do better

If I could rate this place a zero I would beware when sending your loved ones here.My daughter went seeking help with and came back not her self at all.She has recollection of anything and her mind is worse than ever she is 18 years old was looking fo to college instead she came bk with a mind of toddler.Staff was unprofessional and did not communicate at all .All she remembers is that they were mean .They kept sayMing they weren't gna release her because of her insurance guess needed to squeeze every last dollar from them.Becareful with this facility!!!!!

I was an inpatient in the adolescents unit. The teachers, nurses, and staff were kind to me, but the place in general made me worse, and all they did was give me medication. I got more anxiety, and now from nowhere I get overwhelmed when there's more than 8 people around me, and the medication was making me sleepy and drowsy. They did nothing about it. I also almost got into a fight because there was a lot of drama happening, and I kept telling them that I didn't feel safe and wanted them to separate groups, but they said that there wasn't enough staff, and couldn't separate us. Then I realized that they had gotten to separate the boys unit, and that didn't make any sense, because I asked and they just kept telling me to keep my distance and ignore her, but her comments were hurtful and hard to ignore, so I told them, once again, that I didn't feel safe, and again, they just told me to ignore it. One time she also yelled at me and I told the tech, but she just said "See, we all know _______" (not putting the name due to confidentiality) and took it as a joke. Let's hope this place can improve and have "enough staff" in the future, and actually do something to help their patients because they can get triggered and not feel safe in certain situations. Never going inpatient here again. Outpatient has better services to be honest. And we're there to get help, not to get worse. So fix this place and do better. Honestly.

The staff from their are really really mean.when you call them they just pick up and transfer you and transfer you they keep hanging the phone every day I will report it like a abuse it is trust me..is a hospital not jail..this hospital is insane..I need help with my child if some one could help me I would really appreciate it..I have health issues and they don't care..I need my child out I need help for that.. someone please help me..

Ms. Gloria Waller, was amazing with my child! She was very professional and informative! She really cares about my child and was attentive! I am so glad she was there for her during her outpatient therapy! Having someone you can trust is really an amazing feeling! I know my daughter and I feel confident that she got the help she needed! I am glad I brought my daughter to this clinic. Thank you Gloria Waller for making our experience easier.