Crystal Cleaners

Does good work at reasonable price. Can't find any help so is taking longer than before pandemic

Best Cleaners in El Paso plus lovely lady that owns and runs this place I'll not go any place else She also supports our Military God Bless her!

Worst work ethics and customer service, If you appreciate your clothes do not bring them here, take a few pants for dry laundry and they returned burned, when talked to the employee he accepted they were perfectly fine when we delivered, when escalated to the owner for reimbursement she was rude and started making a lot of excuses and lies...it is a shame they are willing to lose customers because they are not a responsible company....If there were a grade below 1 star I will rate them that way.

I found this cleaners about 1 week ago was happy they do the work onsite and they do have same day service. I dropped off a blue Kenneth Cole suit which I have only worn once since receiving it for Christmas. I'm currently traveling in Los Angeles and I break the plastic on my clean suit and I find that someone ripped the fabric attached to the clasp in the waistband. I'm not happy about my new suit being ripped. How are you guys going to fix it? It's been a few days no one has bothered to contact me. It's been a little more than a week I picked up my pants that have now been mended. I'll let you judge the workmanship and whether I should accept their condition or continue to complain until they are restored to like new condition (see photo). After getting Legal Shield involved I was able to take my pants back to Men's Warehouse and get them properly repaired. (See pic)

Crystal Cleaners is a great Dry cleaners. Friendly people and they did a great job on my shirts and pants. I would defiantly use them again.

I started bringing my clothes here, I am new in the area, the employees are nice and respectful, my first 2 trips, over $70 worth of clothes were fine, but by the third one, I had issues. The machine broke and instead of calling they waited for us to pick the clothes to find out that only half were done, the last trip, 4th one, over $60 worth, thay didn't have 2 of the pieces ready, and I was late to pick up by 2 weeks, they said they'll be ready by Wednesday (I went Monday) I went on Friday of the following week, thinking 'they for sure are ready now' but I was wrong. My 2 pieces were still on the table, because they got "buried " under. No call...NOTHING. they refunded me for the 2 pieces but that is completely unacceptable, 1 month with my clothes and they r not ready because they were "buried" under a pile of clothes? Really? I took my pieces, time to find a better place.

I've used their dry cleaning services since 2003 and have always received good, friendly service. This is not a high end cleaners, but a practical, effective, no-frills dry cleaner.They are very reliable for my everyday needs and their pricing is more than affordable.When I've had issues, I have brought them up in a respectful, reasonable manner and they have been resolved.

Friendly, completely in house and family run dry cleaners that are reasonably priced . What more could you ask for ? I have seen the owners go so far out of their way to do right for their customers many times when I patronized them . 10 years after relocating from the area I still haven't found a comparable cleaners ........... not even close !

Dropped off a shirt for dry cleaning and it returned with yellow stains. When asked how the stains appeared I was told it was my fault. There are no signs inside or outside of the cleaners claiming that they are not responsible for stains when garments are returned. In addition, when I called the first time to check on the status of the shirt, I was told that they had yellow stains on the shirt. When I called the second time, I was told that the shirt was lost and they would call me back when found. I finally walked in the see the damage and that's when I was told it was my fault.Poor service, poor quality, poor ownership. Would never return back even if it was for free.

Stay away from this place! I know this business as a customer perhaps better than anyone. I assume you want to take your clothes to a cleaner that will at least make an effort to get them done right. This business is extremely poorly run by what seems to be half interested people. Instead of taking responsibility for process problems and overall lack of attention to detail, this arrogant owner would rather lose a loyal customer than redo a $20 order. I have too many stories to tell but I would rather just tell you to not waste your money. I know there are other cleaners in El Paso that will do a much better job for you.