Crumbl - West Towne

Food-delicious! Many different flavors to try. I don't know any one who gets the tiny cookies. Large cookies are shareable if you want. Ambiance is good. Employees are nice but the ordering area is tiny. Service- I don't get the app. When I try to order for the next day, it doesn't let me sometimes. Today is Thursday and I want to try to order for tomorrow or Saturday and it throws me to Monday. Why!?

Crumbl cookie is the perfect place for a cookie lover. This location is nestled inside of a plaza. Like most locations, it's small and the purpose is to walk, order your cookie(s) and leave. The workers are friendly and greet you with a warm greeting. You have a view of them making the cookies. It smells like sugar and butter inside. The menu is big and bold and offers a few different variety of cookies. The menu changes weekly. Prices for the cookies are a minimum of $4.50+ each, so it is not an affordable place for larger families. The cookies are big. I have had a few cookies but I feel like there cookies can be too soft, almost tasting half baked, and way too sweet. Nonetheless, I am a returning customer because the overall concept and quality of cookie is hard to pass up.

I don't have much to say about this place. I've only actually been there once, however, my GF has brought home their stuff MORE than once - and I didn't hate it. The selection is a bit small, and it rotates (there's going to be different types of cookies at different times). But I suppose that's not a terrible thing, right? At least there is a bit of fun ... it's like keeping my Apple Car Play permanently on shuffle. Worst case, I don't like the song (cookie), so I get a new one lol. The cookies can come in different sizes, but I've always just had their standard (I assume it is), large sized ones. I'm not even sure they are labeled as large, I just know they are bigger than the others and seem to be the standard you get when you order. Large, heated, perfectly crafted and SOFT cookies. So, if a cookie is too thick, could it not be flirting with being like a brownie or muffin kinda? Maybe... but these are think, and crispy / hard on the outside, but super soft and melty on the inside. So you can pick it up and hold it, it's has structural integrity, like a normal cookie. But when you bite into it, so soft. And not a dangerous soft as if it's just simply not cooked ... oh it's cooked. It's warm when it comes out of oven and into the box. And if you're like me, then it goes home. And if you're like me, then it doesn't even get eaten until the next day (point I'm getting at is I have to reheat it)... and after a mere 30 seconds in microwave, it's still hard outer / ultra soft inner. Just as it was the day I bought it. And oh?! Great point I may have just inadvertently stumbled upon: these cookies are still good 1-2 days after you buy it lol! So get the big box and eat one per night. You deserve it! Well, I deserve it, but I'm justifying that by also claiming that you deserve it as well

These cookies are incredible. It is hard to not like these. You have the option of adding or removing some of the toppings.This has to be the best place for cookies.Service is also fast and made to order.

These cookies made me CRUMBL to a weak pile of happiness!! XDIt was like 1 teaspoon of euphoria, folded into 1 cup of oxytocin, and sprinkled with plenty of love... baked to pure perfection and bliss! That basically sums up this place! Each cookie I tried was divine and I'm trying everything in me not to gobble up a 4 pack in one sitting. Although I typically love a good white chocolate macadamia or keep it classy with chocolate chip, I absolutely adored their Butterfinger cookie! There was always a special place in my heart for Butterfingers and the way this place successfully executed a cookie version of the candy bar was ACES! All of my cookies I chose were perfectly warm still which truly makes it for me. It's great because if you're not exactly a cookie fan, there are their other options like the Rice Krispies cookie which is basically a cookie shaped version of the treat. Then they also have ice cream!I was super tempted to add ice cream to top off this Heavenly experience but I shall save that for the next adventure here! Love this spot! Very cool vibes and outstanding customer service!

i can't speak on the flavor for every week since they often change but these were really yummy. they're always so quick to get your order and they make sure that it looks ok to you. highly recommend although know that these cookies will definitely give you a sugar overload

When you walk in Someone says "welcome". When I approached the counter to order see the cookies on display for the month and then go to the tablet to order. It was my first time and no other interaction was offered. It's a small space you are supposed to walk in help yourself and wait for your order to be called out. I picked up my order at the counter. More of the menu is on display on the wall. The cookies are not too soft or hard. They are ok in flavor and texture nothing extraordinary. Similar to a Subway cookie. The price is about $5 per cookie.

Don't do their pick up option. The worst Crumbl I've been to across 3 cities. What's the point of ordering pick up when i have to wait longer than people who ordered in store...idk why even have a pick up option.

Pre ordered and cookies were sold out. Group of kids (employees) went in and got cookies that were sold out.Store was busy but in waves.

Worst customer service I've seen in a while, didn't only not get my food but the entire staff just laughing and giggling while I'm waiting on my food, serving everyone else and act like I'm invisible, and really unsettling. My family, friends would not support this business ever again.