Crossroads Animal Hospital

It's taken me over a year to bring myself. to write this.... I cannot put in words the anguish I experienced when it was time to say goodbye to my sweet Hank. Having to say goodbye is a horrible experience and I don't wish it on anyone. However, the staff at Crossroads stopped everything they were doing to be there for me. It was dramatic but I ran out and just sat on the curb and cried. A staff member I don't know who, came outside gave me some water and just held me. She didn't speak she just held me tight. She got me on my car and waited till I was safe to drive home. I cannot remember anyones names and I don't think I ever even looked to see what they were but I remember what the staff did and how supportive they were. Thank you.

Fantastic staff, caring physicians, and reasonable service quality. Maybe not stellar, but slightly above adequate, which is lightyears beyond what 90% of businesses deliver in El Paso.Tip: schedule an appointment in advance if at all possible. If memory serves, scheduled costs about $50 bucks less than a walk in.Tip 2: they use a service called Pet Desk for electronic communication and records. Apps available for iOS and Android. But you need to have your Pet Desk registered email IDENTICAL to what they have in their files at the clinic. Otherwise, your dog's info won't be available.

Dr. Mark Lenox is an excellent veterinarian and surgeon! My Siberian Husky. Mischka had a huge cancer tumor on her head, and I was told by another vet that there was nothing he could do. The cancer tumor would probably grow back if he removed it. But thanks to Dr. Lenox, he disagreed and removed it. Mischka is so happy not to have that huge, stinky. bleeding tumor on her head anymore, and so am I!

We love Crossroads, especially Dr. Misty Solis & the vet techs. After living in California for 20 years where I was spoiled with every vet specialist you could imagine, I was a little worried about my dogs' vet care after moving back to El Paso. I asked around and Dr. Misty was highly recommended, so I decided to visit her first. I was impressed by her knowledge and how calming she was with my dogs. I also learned that due to the lack of vet hospitals and specialists in the area, Crossroads had way more equipment than most general vets. I used to need a cardiologist to do my little dog's EKGs (she had a slowly progressing heart murmur), but Crossroads has the equipment plus trained staff who could do the procedure. My giant boy Enzo is the size of a pony, so he used to terrify my previous vet when he'd get grumpy over a nail trim, but the Crossroads vet techs handle him just fine. It can take a while to get an appointment (there are walk in times for emergencies, but I'm picky on which vet we see. A couple of them can be a bit rough around the edges, but I love Dr. Solis and the other blonde female vet who talked to me on the phone for a long time when my old lady dog had a seizure) and it's a bit pricier than some places here, but it's still way cheaper than any place I went to in southern California (my husky mix's tooth extraction was 1/4 the price!) and the care is better. My mom went to another respected vet clinic nearby with her cat to get her spayed, and the other place sent her home with the wrong cat! So now my mom's cats go to Crossroads too ;)

I thought my doggy was going to die. He's 15. I reached out to Crossroads and by phone they advised me on cost, feasibility, options, etc. to be seen. When I brought him in, I was immediately taken to a room. We'd never been patients here. The vet we got, Dr. Weich, was very academic, not very good at bringing it down to laymen's terms, but maybe I'm just dumb. It was like speaking to Eugene Porter from the Walking Dead. Lol. But I asked questions for clarification and he answered so I was happy with that. I was satisfied with the medical analysis and with the cost. They do take competition into consideration. They even have boards up with cost comparisons for a variety of pet needs. I was grateful for that. We got an emergency vet visit, X-rays, blood work, injected anti-inflammatory and pain meds, pain pills, and a prescription for more pain meds. All for $450. Hallelujah. I was expecting to be gouged. Nope. Extremely reasonable for an emergency visit. Not only are they reasonably priced, the vet techs are considerate, friendly, personable, and genuinely caring. In addition, the doctor took his time and gave us a very detailed, comprehensive lesson in how my dog is doing. I was very satisfied. We will definitely be back. This is my new go-to place for pet care.

Took my dog yesterday to this clinic and the staff always do an excellent job in treating my dog. They were able to catch physical complications in my pet that no other clinic were able to do so. I trust this clinic in helping me take extra special care of my pet. Very knowledgeable and experienced.

Background: I rescued a pregnant dog I found wandering the streets--she gave birth in my home to 6 wonderful pups. I made arrangements with a rescue org to take the pups for adoption (for all but 2 that my aunt, in from Washington, fell in love with) and now fostering while we wait for forever homes. Stanley Yelnats, the oldest pup developed a honking cough and I was sure it was kennel cough, so I called the vet. My aunt decided to come along as this might be her last chance to finish vaccinations before her return trip.The Good: I was told no appts today but we were WELCOME to come in as a walk-ins (remember that, it'll play out later). Staff at the door were very courteous and friendly. Tech assistant to the vet was also gentle, good with the pups, and mostly communicative.The bad: The biggest thing of note is the attitude of the vet. Dr. Ron Weich was incredibly rude, and he was less than pleased to receive walk-ins. For 75.00 per puppy he subjected us to a 5 minute scolding about why we needed to make an appointment. He used words words and phrases like, "with as busy as I am, I don't have time for animals who are well," (although, my pupper was sick), and "I have a waiting room full of sick animals that have to wait longer while I waste my time with UNINVITED patients," he actually used the word unscheduled first, thought about it, and changed it to uninvited. He went out of his way to make us feel small, stupid, and not worth his time. (Wouldn't it be more practical to simply not accept walk-ins?)I'm not one to take abuse but my pupper was ill so I held my retort and explained that Stanley was indeed sick and the other pups were leaving town quickly and needed their shots before the long car trip back to Washington. He could not have cared less. Everything detail my aunt and I tried to impart fell on deaf, apathetic ears. He dismissed kennel cough but did not offer another cause. He was so dismissive and callous that I was utterly ashamed for him. I resigned myself to enduring the visit in the hopes that something, anything, good might result.Then came the bill: $346.78. I was blown away. I was charged 350.00 for what essentially amounted to a lecture on why none of us were worth this vet's time. (Shame on you.) When I asked for itemization, our clerk became disdainful and terse. While paying this ridiculous bill, I noticed a young man at the desk trying to get his very small, very sick pup in to see the vet. The front desk clerk was echoing the sentiments of Dr. Weich--no money, no care--with the same callous "you're not my problem," lackadaisical attitude. I'm guessing this is the attitude fostered, perhaps even cultivated, by this vet. (How very troubling.) Luckily for the young man, a woman standing next to me heard the exchange and offered to pay for the office visit. I then watched, as the clerk smirked and nodded knowingly at a co-worker, while the young man profusely thanked the woman. Wow.To conclude: I do not recommend this animal care facility. I cannot, in good conscience, suggest that anyone patronize this establishment as the vet is obviously burned out with regard to his profession. My only advice is for the vet himself. Sell the business; find another profession; El Paso needs vet who care, and your techs, clerks, and other staff need a better role model.

Crossroad Animal Hospital is a pet friendly, and the staff are very polite and helpful. Dr. Lennox was especially helpful when I brought my cat Calvin in to get neutered. This wonderful and outstanding Veterinarian went out of his way to make room, and get my Calvi taken care of promptly.This is quite a blessing when an individual goes out if his way to make sure his patients receive the BESt treatment available!

The technicians caused a severe infection on my Senior Dog due to their poor performance and negligence. I would not recommend using them on your furry babies. Very Poor Service

We're a military family and had the pleasure of meeting Dr Lenox at a 5K out in town. He was a kind and personable human outside of the clinic so we knew we had to take our pets to him. Unfortunately we moved away after a couple of years but have kept in contact with Dr Lenox. He set a high bar for our veterinary expectations and continues to be the standard we hold all our pet care professionals to...too bad for them but awesome for our furry family members. We have moved about 5 times since meeting Dr Lenox but he continues to make time when we need a second opinion or just to check in and see how we are all doing or answer a question we may have about one of our pets. Crossroads and the patients/families of crossroads are truly lucky to have such an amazing professional who truly loves animals and shows it! Thank you, Dr Lenox!