Coronado TV & Appliance

I have used them twice. Both times they failed to fix my appliances. This last time they stole a part off my dryer and according to a new repairman, they put in after-market used parts plus installed a belt backwards. Terrible

Heads up people. Find another place to do business with. Chances are good you will get ripped off and lied to in the process. They have a good scam going with phony repair charges. Do not trust anyone there. Don't say I didn't warn you...

At the time I visited their store, it was listed on their business cards that they worked on pinball machines, so I was excited I had been looking for awhile. It was listed on their business cards. The business is a local small business so I thought it was a win win. First thing I paid for home a home service call, it's extra. I made the appointment and when the technicians came they spent maybe 3 minutes looking at my machine took pictures and said they would get back in touch with me. Three weeks later I called back because I hadn't heard anything, they said the have to bring the machine to the shop. I should have took that as a warning, but thought I'd give them a chance. I agreed to let them 3 days later they called to tell me the bill was $850 for parts and service. I was happy that it was going to work finally. They said it was an electrical repair, so when the dropped off the machine I paid $750 it left a balance of $105. I said I would pay on the balance on Thursday 2 days away. They turned on the machine and right away there was a humming sound that wasn't there before. I told the tech he said that was due to moving the machine, "it needed to settle" I new better but I said ok, he said it's under warranty so don't worry we will come back if it doesn't go away. I agreed. I played the machine and within 3 days the machine had electrical issues so much so I was able to actually get video of it not working. I was mad so I called them and asked to speak to the owner, they put the service tech that serviced my machine on the phone. He called me cheap and accused me of trying to get out of paying$105. That weekend I went down and paid the balance and again asked for the owner the young lady at the register said I could talk to the service tech, I decided to leave. I called back later again asking for the owner, I was transferred to the service tech. He assured me that they would come back and fix it that was a over a month and a half ago. My machine is a collector item. I have pictures time stamped prior to the repair of every inch of the machine, if you look at the bill, it says $450 for parts, not one electrical piece in the machine was new or different. If they fixed the electrical system you would think they would have fixed it a 100%, I have pictures of electrical(lights) that don't even work. Instead of fixing the electrical issues they bypassed the problem and even stated on the receipt that the switch will be on all time, which means it will eventually short out the transformer. This company prides itself on doing just enough to get by, do not expect them to go the extra mile. They lied and charged me for parts they didn't buy or at least put into my machine. They have yet to call me back to fix the issues. If you want to be scammed and robbed feel free to give them a call. If you think I'm making this up feel free to call me 915-302-1772 and I will show you pictures of anything I have mentioned. They have since taken pinball machines off their business cards. (The last time that I was in the store)

After several year of using Coronado TV, my suggestion would be the following;- Technically are with in Acceptable range- Improve Customer Service (answering phone calls, update on service status, and so on...)- Meet date committed. If you promise the service on a specific date, you should have the service done so - Review your cost ($$$). Be more competitive on thisHope this can guide you, and think about how you can internally improve on these aspects, we as a customer recommend.regards.Jorge A Matamoros

I wish there was a negative rating available. After 5 months of arguing back and forth with a ho.e warranty company and weeks allegedly waiting for a part after the initial visit by this repar business, they allegedly installed a new thermostat a s thermistor on my dryer.i asked to keep the replace parts. They said no. They did not give me a paper receipt or invoice, I had to take picture of it. The dryer worked for one day. When we called to have someone to come out a d look at the dryer again, not working with supposedly new parts, we were told no, they couldn't come out again. We would have to contact someone else to look at the dryer. Also we were told their was no warranty on the parts or the service. I thought all new mechanical parts came with some kind of warranty..... At any rate the service was slow and definitely not successful. VERY unsatisfied customer. NO quality and NO value.

This company is unethical and does not care about customers - only big jobs where they can LIE and rake in a lot of money. My warranty company contracted Coronado to repair a hinge on a small washer. Apparently the technicians that came out did not feel like the job was worth the payment they would receive, as one of the technicians kept saying "it (the washer) is so small." Coronado then submitted a report to my warranty provider and LIED when stating that the hinge was broken due to abuse. I sent my own photos which showed a PRISTINE washer, with only a broken hinge due to normal wear and tear. Thankfully, my warranty company found ME credible and has issued a new claim to send out a REPUTABLE repair service. Besides MY review here, there are other negative reviews regarding Coronado TV. And as the saying goes "where there is smoke there is fire." EVERYONE is not lying on Coronado TV. If your warranty company contracts Coronado TV to service ANYTHING you own, I advise you to IMMEDIATELY refuse their service. To add insult to injury, the receptionist is COMPLETELY out of touch with reality, rude, apparently uneducated, and could give a rat's behind about how to speak with and deal with customers. Individuals who are obnoxious and rude as this receptionist is, should NOT be dealing with ANY human being on ANY level. Coronado's service is absolutely appalling and disgusting, and one cannot understand how they are still in business.

Got my tv repaired here, got it back with scratches and now they don't want to admit that they put them there, I have proof so I am getting a lawyer to help me sue them, too bad the owner doesn't want to talk to me so I'll be taking them to court to get it out of them

took my tv for repair had to take it back two weeks later then had to take it again two months later went out again I ask the repair man what's going on he said it's like a light bulb it can go out anytime I'll tell you what a light bulb lasts way longer so now it's time for a new tv will never be using them again

I was scammed by this company. They charged me over $130 to "fix" my refrigerator and they didn't even solve the problem. When I contacted them to ask why I was charged that amount of they did not fix the problem. The repair man said he knew the problem was not solved but still charged me as if the fridge was fixed when initially he told me it would be $60.

I dropped of my amplifier for my subwoofer with Manny on Monday and agreed to $39 fee to see why it no longer has output.Tuesday Jesse calls me and tells me he can fix it for $60 parts and $60 labor minus the $39 already paid. This is an 18 year old Cerwin Vega that thumps but I can get a new Polk for $99.I chose to stick with the Vega because she's done me well.Friday morning I pick up the amp for $97 dollars and change. I get home with anticipation of my woofer messaging my back and get nothing from the woofer. After 4 trips back and forth to the shop I'm out $140 and still don't have a working subwoofer.If you don't know how to fix the item just tell your customer after you take the $39. I will see if they are going to refund my $97 and change.Will report back.