Chase Suite Hotel El Paso

Old reviews and pictures for Chase Suite Hotel made me a little weary about a stay here, but my boyfriend and I won a night here and they said it was in their newly renovated rooms so I was all on board.We made it to CSH shortly after check-in started and I was helped as soon as I walked in the door. In just a couple of seconds I had two key cards and a map. We drove over towards our building and realized we wouldn't be able to park in front of our actual building, but on the side of a different one. I will say there is adequate parking for the lot though. If you actually had a lot of luggage that you needed to haul to your suite, you can pull on to a tiny road they have that follows the back of the lot and unload.The renovations are great! As far as I could tell, they're not done with all the rooms so you could end up in a room that has yet to be redone. The outside of the buildings looked like they needed some renovations too, but nothing crazy... just a new coat of paint.Our room was pretty nice and they did a great job of sectioning off the "bedroom" from the "living room" and kitchen. The bed was a king sized, clean, and adorned with down pillows... just the way I like it. The kitchen was equipped with all the plates, glasses, silverware, and utensils we could need as well as a new stove, dishwasher, microwave, full-sized fridge, and two bar stools at the oversized counter. My only gripe about the whole room is that the drawers in the kitchen aren't on a track. I nearly dropped all of the silverware on the floor. The "living room" is a small sitting area in front of the fireplace. Nice! I really liked the bathroom and it looked like they redid the floor as well.I didn't try out their wi-fi because who uses their phones and laptops during a staycation? But I do know that it's available and they give you the password as soon as you check in. As far as the rest of the amenities go, they have two pools, a jacuzzi, a Continental breakfast in the morning, complimentary happy hour on Monday-Thursday, and free access to the nearest Planet Fitness (about six miles away).Out of all the amenities we did try out the Continental breakfast. Unfortunately, this, I wasn't impressed by. They had a good variety of choices... four cereal options, yogurt, bagels, bread, orange juice, coffee, tea, scrambled eggs, and potatoes. I didn't try the scrambled eggs, but the potatoes were cold. The flow was good, but it honestly just felt like the staff put the least amount of effort towards the breakfast and morning experience. There was one lady that was standing behind the counter the whole time doing a crossword and she would occasionally look up and say "good morning" only to return to her crossword again and never engage in conversation with those standing only inches away from her waiting for their toast to be done. She actually didn't come across as that friendly either. At one point my boyfriend went to get a bagel and the tongs had disappeared (someone had put them inside the bread case on the bottom shelf... not easy to see if you don't bend over) and she started yelling at him. I understand using tongs, but clearly he wasn't aware there were tongs and there was absolutely no reason to yell. A man came over (possibly a manager) and placed tongs on top of the handle (doesn't really seem like a good place for tongs) and within minutes they had disappeared again. I think the breakfast staff could've been a lot more welcoming and involved with those staying at the hotel. Would've been nice for them to ask how our stay was while I was waiting for a bagel or start some small talk or give me some insider scoop about the El Paso area (hey, they don't know I live here). It wouldn't deter me from staying here again, but it also doesn't entice me.I've checked the prices for these suites and they're doable. A night is less than $100. It isn't fancy, but this is a good hotel for someone who is planning on being in the area for a bit because of the amenities in the room. Instead of going out to eat for every single meal, you can cook in your room. And I mean actually cook, none of that microwaved TV dinner stuff. Overall, a good hotel with wonderful renovations done! I'd stay here again for another EP staycation.

The carpets are "Super Dirty", in fact "Crunchy". The setup is nice , but the carpets "Really need to be removed-replaced-ripped up.

Check in was smooth and easy. The front desk person; Erik; was super helpful and informative. The room was huge and the bed/pillows were super comfy!! The complimentary breakfast was decent, typical continental breakfast. And they are also pet friendly

This is a great place to stay, seriously. I try to stay here everytime I'm in El Paso. They are studio apartments equipped with stove, refrigerator and couch. The place is always clean and the staff are very attentive and friendly. There are 2 pools and 1 jacuzzi. They have a fitness center and an office center with free printing. They offer a light dinner Monday thru Thursday (I think those are the days) and wine and beer. They serve a hot breakfast in the morning and offer juice, coffee and water 24/7. This place is close to the airport, close to restaurants and close to a bar, all in walking distance. I really like staying here and I think you will as well. If your in El Paso and looking for a nice place to stay, try Chase Suite Hotel, I don't think you will be disappointed.

I came here on my trip to Georgia and had a wonderful time the pools were clean and beautiful and it had all the necessary requirements. The staff was also very nice they gave us a free bottle of wine and upgraded us to three beds for completely free. If i'm in El Paso again you can count on me being there!

This place is ok but in great need for maintenance!! The room is outdated (which doesn't bother me much) but ripped sheets and broken lights are unacceptable. Paper-thin walls, you can listen to people walking in different rooms. Breakfast is included in the price, but not very healthy choices (they had a bunch of apples that were dried out and OLD). Some staff are nice ...

Acceptable. I had the standard studio with a queen bed (not the executive queen) Certainly dated in some obvious ways, but they have a full fridge, microwave, and stove. About 5 minutes ride from the airport. Would I stay here for over $100 a night? There are probably better airbnb options.

I moved here from the Holiday Inn because this was one of the few hotels in the area that offered a full kitchen which was beneficial to me at the time as I was staying for an extended period of time, a little over 2 months.First the positives, the hotel is in a very good location in terms of shopping, airport, interstate and restaurants. Some things are walking distance but I'm not too sure of the area, there were times when I would go running in the morning and see a couple creeps. Which, like one Yelper mention you do have some characters that stay here, a vast majority of foreign military, U.S Mil and Law Enforcement but also some creeps.The rooms are spacious and really are nice for longer stays. My room was clean and housekeeping for the most part was awesome ( except I'm not too sure how often they vacuum...). The walls are thin and I could hear everything upstairs which was annoy because there was nights I couldn't sleep. My friend who stayed near the pool also complained that was was extremely noises, so be cautious of that. They did do renovations and got new furniture while I was staying there so no complaints there. The pool area is very nice and for the most part clean! The grills, fans and sprinklers at the pool area are a nice touch. There are two separate pools which I like, one for adults and another for families. They do offer free breakfast and a light dinner Monday through Friday. After a month you get tired of the breakfast but it is a nice option. The free dinners are a hit or miss but again, it was free and Wednesday is the best night as it is Cook Out food (burgers n hotdogs).Now the biggest reason I left this hotel during the middle of my stay was the staffing. With the exception of the house keepers who all seemed super nice and hardworking, the rest of the staff is just strange-it is like a version of the the hills have eyes.The front desk is a mess when it comes to "extending" your stay. One person says yes then someone says they can't extend. To reserve a grill you have to drop off your ID but can't reserve a grill ahead of time...the only thing that seem to run smoothly at the front desk was getting extra toilet paper or getting a key replacement. The ladies at the front desk were much friendlier than the males-they seemed slow. I even got an e-mail from one of the "front desk" people written in all caps and misspelled words saying they couldn't extend my stay. The next day a manager wrote me but I had already made reservations elsewhere. When I checked-out I was suppose to get my receipt e-mailed to me...I had to call them afterwards because it was never e-mailed.The most awkward bit are the two ladies that run the food. As soon as you walk into the lobby you are often greeted with a "ROOM NUMBER!!" Even if you are not getting food. At times I would sign myself in and still get hounded down for that damn room number. The younger Asian lady was normal and seemed genuinely nice. But the other two were straight up weird. There is a term in Spanish called "chismosa" and this describes one of the ladies,who was constantly flirting with a couple of my coworkers, she even asked if I was dating a co-worker because I allegedly gave her a stank face for talking to him. Like lady please, just do your job. Get laid outside of work. The older Hispanic lady always looked grumpy and forced her friendliness. It was awkward. Just be miserable. She also would obviously give the working Hispanic men who were working more food than everyone else. It was blatant. I would ask her for stuff and she would just repeat it like she was slow or like she was mocking me. They should have hired her for security because the way she guarded that food was amazing, you would think she was taking the leftovers home as stingy as she was at times.I could go on but it isn't even worth the time. At some point they were handing out TripAdvisor comment cards and I just laughed.Overall? What I would say to management is hire new people. This hotel has potential but the workers are just too weird for me. Hotels are about comfort.There are so many options in the area so why settle for mediocrity?

Affordable and spacious rooms. we stayed in a 2 room suite. It has a full kitchen, 2 restrooms , one king size bed , 2 twin beds and a sofa bed. If you're traveling with a big family or just want extra space this is a great place to stay

I chose this hotel because I stayed there in 2012 and it was nice, it had space for the wholeFamily. But in 2018....Don't take your family here. This was definitely the worst hotel I've ever stayed at. The walls were dirty, none of the TVs worked, the whole room kind of felt like it was leaning....the countertop in the kitchen was basically falling down. The tub was peeling and flaking. The WiFi was terrible, basically none existent. The breakfast was cold, the French toast like brick hard. I could go on but you get it. Don't be disappointed like I was.