Casa Kia

I'm not sure why there are bad reviews.. So far we have good experiences with Casa kia. Before, we came onto the lot we went onto their website and saw a Kia Soul (2017) that we wanted. Went there and told them this is what we wanted and BAM they actually had that same car.. and last one too (the price was great). Great customer service. And the waiting area decent as well. Overall, had a good experience today. Will come back and redo this review in a couple months after services to my new car :)

Avoid This Dealership at All Costs - A Nightmare Experience with the Kia EV9 Purchase!I don't even know where to begin with how horrendous my entire experience has been through this dealership. After multiple failed attempts to buy from local Phoenix dealerships, I vented my frustrations on the Facebook Kia EV9 USA Owners page. That's when I was contacted by Isaiah Reed, a salesperson who claimed to be a reputable dealer and promised me a smooth, remote purchase experience. At first, his communication was a breath of fresh air compared to the nightmare I had encountered with Phoenix dealers. Boy, was I wrong to believe that things were finally turning around.The dealership completely misquoted my purchase / finance terms, at least 3 times... Then they miscalculated the county taxes, and then put me in a position where I had pay the difference of around $1,800 out of pocket, or my financing terms would change yet again. It gets worse -- they didn't disclose that a mobile charger wasn't included with the vehicle. When I complained, they provided one, but that was only after I had to put repeated pressure on them. As if that wasn't bad enough, the vehicle arrived with significant physical paint damage and dings to the driver-side rear quarter panel, which was NOT disclosed beforehand. The salesperson, Isaiah, tried to act like he had no idea about the damage, even though the dealership had signed off on my delivery approval BEFORE the car even left their lot, in order to set up my Kia All Access app. How is that even possible? After days of complaining to Isaiah about the significant paint damage, I was told to go obtain a quote from a body shop for the repairs. There is over THREE THOUSAND dollars worth of damage to the exterior of the vehicle and now Isaiah and his manager Miguel are saying they'll only cover HALF of the repair cost, since they can supposedly fix it themselves for a quarter of the price... Here's a suggestion, Isaiah & Miguel... If you could've fixed it for so much less.., why wasn't the repair made BEFORE YOU SOLD THE VEHICLE?!? I feel as though this dealership completely preyed on the fact that this was a purchase that was made remotely and took advantage of the opportunity to sell a damaged vehicle without taking responsibility for damage they were responsible for! The cherry on top? The vehicle has a noticeable vibration at speeds over 60 mph. Given that I knew this was an issue with certain EV9s, based on the EV9 USA Owners Facebook page, I questioned Isaiah about this while he was on his way to Arizona with the car. He outright denied any vibration, only to later admit, after I'd taken delivery, that he "thought it was normal" because his Ioniq 5 supposedly has the same issue. This car was transported from El Paso, TX to Gilbert, AZ, and I never had the opportunity to inspect it or test drive it before signing the documents. And when I confronted Isaiah about the issues post-delivery, I was met with nothing but excuses and a refusal to take responsibility. In fact, Isaiah and Miguel have continued to gaslight and patronize me, saying that they are making efforts to make things right when they haven't actually taken care of a SINGLE thing, other than to ship me a mobile charger after I repeatedly complained. The dealership's alternative solution?.. They're telling me to bring the car back to El Paso--over 325 MILES AWAY--to fix the problems. Let's get this straight: I just dropped $75k on this vehicle, and now they're asking me to drive halfway across Arizona AND all of New Mexico.., for repairs that should have been handled before delivery? This is completely unacceptable! I'm beyond disappointed, and I'm left feeling completely scammed by this shady, unethical dealership. I feel like I've been taken advantage of from the moment Isaiah solicited me on Facebook, and I'm still paying for it in frustration, poor service, and a car that is nowhere near what I expected.I wouldn't wish this experience on anyone. Save yourself the hassle and avoid this dealership at all costs!

It's unfortunate, but they simply run the dealership like a fly by the seat of your pants operation. We called the dealership to verify the car was available for a showing and then called again right before we drove 30 minutes in traffic. Of course, upon arrival- it's sold! But don't worry, they're willing to recommend a ton of other vehicles that don't fit our needs. El Paso has a captive market because there isn't another large town for 5 hours, but it's sad that dealerships take advantage of that and don't put honesty first.

Fantastic service and they care about you. Before, during and after the sale. We are customers for life.

I bought a car from Casa Kia for my son. When I bought the car I told them to clean it and I would pick it up on Monday. During the negotiations to purchase the car I was told it would be cleaned because it was a used vehicle. They refused to keep the vehicle to be cleaned and released the car that night as filthy as it was. I took the car the following Tuesday to get cleaned, waited about 2 hours and the "cleaning" job was poor. When the car was bought I was informed that someone would call me to notify me the plates were ready. On August 17, 2020 the tags expired so I called on August 19, 2020 to inquire about the plates. The male operator (Emmanuel) on the phone could not find me in their system to have bought the car from Casa Kia and could not give me an idea of what happened to the plates. I was told that the person in charge of the plates was not available until the following day after 09:00am. On August 20, 2020, I called again at 09:32am and she was still not available and would not be able to get new tags for the car until the person was available. In the afternoon I called twice and no one answers the phone. Customer service is horrible. Your customer service is reactive instead of proactive. If the plates are being delayed due to DMV and pandemic you should be calling customers to ensure that the tags do not expire while the plates arrive and replacing the tags as needed. As for the cleaning job that is just sad.

Purchasing a vehicle has never been so easy with these folks! From the minute my family and I walked in, it was nothing but excellent customer service. Mr. Juarez our salesman was very knowledgeable in everything about the vehicles I looked at and insisted that I test drove the vehicle in order to make sure it was what I expected. Walter from finance is extremely professional and explained things clear and simple. I've never purchased a vehicle with the Casa group, but I'm glad I did. Thanks Casa Kia!

Worst dealership ever. In November 2020, my check engine light came on. I took it to the dealership and after they "consulted" with the factory they told me that it was an emissions sensor and they are ordering a part for me. Today, I came in for an oil change and asked them about this part. They were clueless and Joe from service department told me that they had no idea and that they'd have to check my car again. The part was never ordered and according to Joe that was why multiple employees had to be let go because they were not doing the right thing. I'm stuck with a vehicle that will not pass the Texas inspection and will be stuck with no car since it will be illegal to drive with no registration. I'm also stuck not being able to move anywhere else because other states will not pass the car inspection either. I am in a limbo with a car that I can't even drive anymore. This is deceitful in so many ways. When they let those employees go they ahould hsve notified the customers that were affected by their own lack of care and communication.The saga continues, a two year old car almost crashed because their techs didn't address issues I brought to their attention propely at my last visit with them. Today I spoke to their manager and he told me all they did was let go of tbe employees who didn't do right by their customers. The manager was red in face while talking to me about my safety concerns. I had to go to another service facility that addressed the issue and I paid $1300 out of pocket. When I showed him the video of my vehicle alignment being so off that it completely wore out all 4 tires when I brought it to their attention 3 months ago he said it's not that bad. He admitted that his techs didn't even do proper alignment check back in June when I asked them to do it. All the repairs would have been avoided if addressed yhr moment I told them to look at it. Their techs will ir and say they did something when they never did.

Simply put if you expect these guys to do anything except change oil, charge AC or wash your car you are in for a disappointment. They cannot accurately diagnose anything. I would not trust them to change tires and get that right either. If you have any other option please exercise it. Get rid of your KIA if you can. Worst pos cars in the world. I've had two of them and they are horrible cars. Soon they all will all be out of business. They can't sell cars except to the most gullible. SMH at their incompetence.

Scammers and thieves.My mother was sold a 2018 Chevy Trax by sales manager Alberto Soto for $22,000 (price includes taxes and fees). She paid in cash on the spot and drove the car off the lot that day.While we waited for the title to be mailed to us, a process that she was informed of was set in motion at the time of purchase, we discovered that the vehicle has 2 safety recalls which she was not informed of prior to her giving cash to these people and the actual value of the car is 10,000 less than what she paid for.Today I, her son, spoke to Albert Soto and informed him of this stating that we do not want the vehicle and since the contract was not fully consummated because we have yet to recieve the title and we paid directly with cash all before the dealer plates expired today Aug 31, 2021 the car should be taken back and the cash value should either be reimbursed or applied directly towards another car.He refused saying that it's a done deal and then became condescending stating I was a spoiled kid who doesn't know what I'm talking about and that I should have the signer, my mom, present to even discuss this with me. Stop wasting his time, he told me.So, I call her in and my father as well.Upon waiting and while Soto continues to insult me for bothering him with this issue, my father discovers that the title is not even in Texas but in fact in New Mexico. This was after Mission Chevrolet and the Texas Department of Motor Vehicles contacted Casa KIA asking them where the title to this vehicle was.When my mom and dad finally arrive, Alberto claims that we have no right or merit behind our complaint and the title will get to us whenever it does because of delays due to Covid19. We then ask for a copy of the receipt stating that the title was indeed actually on its way to which he dissappears for a good 20 minutes and returns with a document that he himself assures 3 times that it's the receipt we requested and the one we never received upon purchase of the vehicle.He then has the audacity to use his veteran status as a means to condescend both myself again and now my mother and calls me a spoiled kid who has no right to stand up against my mom being actively fleeced right before our eyes and that my mother is ignorant to realities that only a War can give wisdom on.The cherry on top was we went immediately afterwards down the street to Mission Chevrolet, present the document Alberto Soto gave to us not 15 minutes earlier, and were told that it actually wasn't the receipt for the title at all and that the financing department just sent the order for the title to be mailed at that moment when we left Casa KIA!They stole our money, sold us a lemon, insulted us, misused and disrespected the US military's honor, and lied point blank to our faces knowing that after today they would no longer be truly liable for the vehicle because the dealer plates would expire. The contract is not even valid because it was filled on a form that clearly states "for credit use only" when we paid in cash and it states clearly on the document that its not valid until all documents are given to the respective parties involved ie the title. And then to discover that the document we required was not what it was after being sworn by this sales manager who backed his honor by the United States Armed Services is just despicable and disgusting.By the way, the great thing about technology being readily available in our pockets is that one can record an entire conversation at the drop of a hat. I recorded the talk we had with Alberto so I can assure those concerned that my review is backed by evidence and I can also ensure Alberto Soto and Casa KIA are going to put their money where mouths are when they are going to be interviewed by the media and definitely when we see them in court.Home of the Nice Guys, right? Stay tuned.

Worse customer service!! They don't know what customer service is , respect , and how to be professional!!Wanted to know when to pick up my vehicle after dropping it for a scheduled service and The service department couldn't find my vehicle!! I couldn't believe it!! .The ladies that kept answering my phone calls kept hanging up on me!! Woow what a professional behavior!