Casa Ford

Buying Our First Electric TruckThis week, we made a big decision regarding our beloved 20+ year-old car. While it has served us well with over 250,000 miles, its shredded timing belt and costly repairs meant it was time to pause and save up for future fixes. In the meantime, we needed a reliable vehicle--and our search led us to Casa Ford in El Paso, where we had an unexpectedly great experience!---Why Casa Ford?I remembered Casa Ford from their sponsorship of the Just Between Friends sale, so I reached out. Pete Rostro, who came highly recommended, was a standout from the start. He was professional, kind, and ready to answer all our questions (and we had plenty!). Anything he didn't know, he promptly found out for us--a quality I truly appreciated.---Our Casa Ford ExperienceWe visited on a Saturday morning to test-drive a few trucks, focusing on the Ford Maverick and Ford Lightning. While we didn't expect to make a decision that day, the amazing incentives for electric vehicles (EVs) made the Lightning hard to resist. Some highlights: $7,500 tax credit Free home charger installation or public charging credits Zero gas or oil changesPete's laid-back, no-pressure approach was refreshing. The process did take about six hours, mostly for financing and deal finalizations, so I recommend packing snacks and entertainment if you're bringing kids. Luckily, Casa Ford offered unlimited popcorn, coffee, and water, which helped pass the time!---Why We Chose the Ford LightningThe Ford Lightning made the most sense for us:It's spacious enough for all the kids' hockey gear It works perfectly with our solar-equipped homeLong-term savings on gas and maintenance are a win!While the Maverick is a solid option, we felt it was slightly overpriced right now for its size. We're hopeful that by the time our Lightning lease ends, there will be even more small hybrid truck options. For now, we're thrilled with our eco-friendly and budget-savvy choice.---The Casa Ford DifferencePete was incredible throughout, even responding to our late-night questions after we got home. His professionalism and service were top-notch, making the experience dignified and pleasant. Casa Ford's welcoming setup and attentive staff also stood out.---Final ThoughtsIf you're looking for a new or used vehicle in El Paso, I can't recommend Casa Ford enough. Thanks to their unbeatable incentives and Pete's amazing service, we drove off with a brand-new Ford F-150 Lightning--and couldn't be happier! Support local, save big, and go electric! -TODOELPASO #CasaFord #FordLightning #ShopLocal #ElPaso

Mike was phenomenal taking care of my husband and I looking for a car that fitted our life style and what we were looking for. From beginning to end he was perfect with it all. He was funny and kind we appreciate everything Mike has done. I got my Aviator.

Took 2024 Lincoln Navigator to help diagnose a noise in the left passenger side, 11 days later I get the navigator back with the interior 4 doors filthy, driver side door leather gauged which will need to be replaced, seats dirty (interior is tan leather) and scratched running boards. Almost forgot, noise still present, after they "road tested it" I knew Ford service was going to be a disappointment but they managed to exceed my expectations. I regret purchasing this car here and knowing that I am going to be dealing with this incompetent team for the next few years. If you are looking for a Navigator with Les than 3k miles, I am taking offers.

They were very helpful, they were very quick in finding the problem and fixing it, I definitely recommend going there honest people

Beware when you negotiate your prices when purchasing a car because on top of the agreed price you are still forced to pay 3 separate junk fees:ETCH fee for $499.50 ( stikers on your windows)Advantage Loyalty for $399 (cupon booklet)Triton Paint for $699 ( car wash kit)They will try to spin these fees as "great benefits" but at the end of the day they are junk fees so that they can take more money from you and by the time you see them in your final numbers you are already in financing and emotionally invested in your purchase.They actually tell you that if you don't pay them you can buy your cars somewhere else.Guess im buying all my next cars SOMEWHERE ELSE!

Monday, June 12, I went to CASA Ford to buy a car I found online. I met with a salesman named Anthony. Turned out that the cars I wanted to look at were not at Casa Ford but at Casa Kia and GMC. We picked up the car and went back to Casa Ford to do the paperwork. I agreed to pay $5,000 down and finance roughly $10,000. During negotiating I was told that they would put new tires on it and would detail it. The next day the $5k was deducted from my account, Wednesday the loan showed up on my statement. Tuesday, I called Anthony to check on the car and was told it was being cleaned and tires still needed changing and they would change the oil. Wednesday, I called and was told it was not ready and Anthony would check on what else needed to be done.Thursday, I called again and was told there was no update. I got off of work and drove to Casa Kia to figure out what the deal was. I arrived and the front desk had me talk to Alejandro Soto, he told me the car was in line to be serviced and had not even been touched. I pressed him why it was taking so long, he said Casa Kia cars were the priority. I asked him why I had been told it was getting serviced earlier in the week and he went to go check his computer, he returned and told me the car could not be sold. I said I had already paid for it he said that was not possible because it was not for sale. I asked him when did the service technicians discover that it could not be sold, and he said that they just figured it out minutes before I arrived. He then transferred me over to Oscar Martinez who reiterated that Casa Kia could not sell me the car and that it should not have been sold to me. Oscar would not explain what the problem was. When I asked why I had been sold the vehicle, and further been continuously told that it was in the process of being prepared for me, he said that was not his department and that Casa Ford would have to answer those questions. I thought they were the same company as they shared inventory and I was driven over to Kia to look at the car I found on the Casa Ford website. Both Kia employees explained that while the dealerships shared the same name "Casa" that was the extent of their integration. I asked Oscar to let Casa Ford know I was coming so that I would not have to go through the whole process of explaining my situation again.At Casa Ford, I asked for Anthony and a Manager. The desk told me they had seen Anthony and would get him first and then a manager. After several minutes they returned and said Anthony had gone home. I told them that I would still like to speak with a manager and waited a further 5-10 minutes. Miguel came out and asked what the problem was, I asked if he was aware of the issues with the car I purchased, and he was not. I was frustrated that Oscar had not told him like he said he would. After explaining again Miguel said he needed to look at his computer. He returned and said they could not sell me the car, again I explained I had already bought it and the payments had gone through. I asked why I could not take it home and Miguel said that it was not safe to drive and Casa Kia service should have told them about the issues and it was Kia's fault that it was listed for sale in the first place. I asked what happens next and was told that I can work with finance on getting my money back. I clarified that they figured out they could not sell me the car moments before I show up in person unannounced. He said that was correct. I asked about all the updates I got, he said he didn't know and Anthony must have lied. He walked me to Finance and said to cancel the sale. Luis got my account info to return my deposit and said he would cancel the loan. I got my deposit back that day, the loan is still in effect over two weeks later. I have called 5 times since then and never can get anyone in finance. I talked to USAA and they explained it is a very simple process for the dealership to cancel the loan and return the funds. USAA advised me to pursue legal action and in light of how I have been treated I am inclined to agree.

I would not recommend this dealership. They were extremely pushy, and didn't stay true to their word. First off, the finance department will move around numbers without telling you. At this dealership, I had told them how much I owed on the vehicle I was trading in, and on all of the sheets of paper they gave me to sign, it reflected what I owed. However, when it got time to sign electronically, the finance department said the numbers were the same, and to sign it. They failed to inform me that the numbers had been changed, so I had to return the next day and pay additional money for their mistake.Upon trading in my vehicle, I had also asked to keep the running boards that were on my vehicle, and when I went back to get them, I sat there for 3 and 1/2 hours thinking that I was getting my running boards back. I had been working with Esteban, and he had told me at the start of the process (when we were talking about my trade in) that I would be able to keep the running boards. After waiting there for 3 & 1/2 hours, he came back and said that his used car manager said no -- to which he said he can't make any promises to get them back because they were prices with the vehicle. This dealership is scammy, and I will never work with them again.They also did not detail the car that I had purchased like agreed upon. When I had went back for my running boards, I had said that I don't want to wait there all day, so I'd rather get my running boards back than a detail, and they provided neither service even after not giving me my running boards back.

After agreeing on a sale price and trade value, the dealership started adding additional warranty and add-on. When I stated I didn't want these add ons they backed out of the deal.Pay attention to your invoice, they will slip extra items in there.

I don't like leaving reviews, especially bad ones, but in this case I think it's more than fair and people should be aware of what they're getting into when going to this dealership. I also had to heavily edit it to get it into one review. It's a whole Saga and the full review will be on yelp and everywhere else I can put it.The very brief version is- we bought a car from Casa Ford a year ago, having researched and wanting a reliable family car we found a 2014 ford escape with way less than 100K miles at casa ford. We brought up transmission issues we found while researching this model year and the salesman Robert, actually told us Ford Proper figured out it was a shift solenoid and the part was ordered and it would be repaired, and that he even felt it "slipping" during our test drive. Th backup camera was also malfunctioning-either a black screen with "contact your dealership" or an upside down picture. We purchased the car with the understanding that both the transmission and the backup camera parts were ordered and repairs would be made to mitigate issues and fix the camera. From the get go we have had nothing but problems, including delivery of the vehicle not being on time twice. Getting a flat tire with in the first weekish of having it, only to find the spare that came with the car was also flat and rotten which left us stranded for hours on the highway, it was like pulling teeth to even get them to replace the spare and we were out the cost of new tires on a car we literally just bought. So much for that 172 point safety inspection. The parts we were expecting for the transmission and camera were back ordered, and we called every few weeks and asked when we took the car for oil changes and always got the same story "back ordered" for a year, which I don't believe, getting stranded on the side of the highway again with transmission problems that we were promised would be mitigated, only to find out the parts we were expecting were never actually ordered and magically the backup camera parts were in two hours before I called to complain. Imagine that- a year after we've been asking and I'm stranded on the side of the road with the exact problem we were promised would be avoided and *poof* parts are here! Except not the parts we need, or the ones we expected because Casa Ford got motor mounts instead. Because "your husband said he wanted new motor mounts" that's so stupid it doesn't even make sense, especially since my husband is a mechanic and our biggest concern WAS THE TRANSMISSION! Car salesman are known for being slimey and Casa Ford is no exception. I kept getting those automated messages from Casa asking "Are you or anyone you know interested in getting a new car?" And a few weeks ago I responded to to stupid robot after seeing the message and looking at my black backup camera screen with "I'm interested in getting the backup camera I've been waiting a year on fixed!" And of course I got no response. This salesman, Robert, even though he was the one that said Ford had a fix, felt issues during the test drive, and swore up and down it wouldn't be an issue tried to use my frustrated response to their robot as some sort of admission that the transmission wasn't an issue!!! So if you didn't know, they can see and respond to those automated messages but if you have a legitimate problem THEY'LL JUST IGNORE YOU AND TRY TO TWIST YOUR WORDS AND FRUSTRATION! So here we are now, stranded between duty stations, we trailered the car (a whole debacle in itself, due to the not-quite 172 point inspection again and missing eye bolts) took it to a dealer close to us and... $7K TO REPLACE THE WHOLE TRANSMISSION for a car we paid $15k for ALL IN ONE YEAR OF DEALING WITH CASA FORD. I am wholly expecting some sort of rectifying efforts on their part but until that happens I HIGHLY RECOMMEND YOU GO LITERALLY ANYWHERE ELSE!

My family has had nothing but issues with a vehicle they have purchased from this dealership. The dealership has been dishonest and very difficult to work with. Do not use this dealership.