Candlewood Suites Carlsbad South

This review is for Christy (I hope I spelled it correctly). She helped us on the night of Saturday, November 18, 2023.We were just turned away from the Holiday Inn Express at the entrance of the city because the website says they are pet friendly and they are not. That is totally fine, I'm the one always asking before we even get the dog out of the truck, but the lady there was polite but not kind about it. We arrived to Candlewood Suites and Christy was welcoming, had nice conversation, very efficient (helping two at a time, yet making both of us feel like we have all her attention), and I really, really appreciate a person like that when you have been traveling all day.About the hotel: It was clean and comfortable. The suites have a small kitchenette (that we didn't use, but we know now for next time), quiet, and with all the basics. The only small thing I would have liked differently, is that you can't open the window not even a bit and I love when I can open it instead of the air conditioner. Price is fair. We would definitely stay here again and we wish the best for Christy.

The staff and service was amazing ! There laundry service was the icing on the cake ! Great stay !

I stay at hotels about 20-30 days a year. Had a wonderful stay at the candlewood suites. All of the staff I've interacted with are top notch. Staff: - The cleaning lady, which I ran into at the elevator held the door for us and was in a pleasant mood; makes me think she is treated well. At a lot of hotels I've stayed at the cleaning staff are not in the best of moods. - Staff at the front desk were great too, were always in a good mood, courteous and professional. Room: - No issues. Everything worked, no bugs, clean, modern, etc. - The bed was comfortable. It had 2 down pillows and 2 non-down pillows, which is perfect!- Only compliant I would have is the tub was slippery. Very happy with the stay. They even had free chocolate chip cookies at the front! If we every come back to Carlsbad, will be looking to stay here.

Awesome place to stay! Everyone here was super friendly and efficient! I was so thankful I chose this hotel. With IHG Platinum status, I had been upgraded to a king suite without asking. It was super roomy with a full kitchen and separate bed room. It was also extremely quiet.I am amidst a 3 week trip and was thrilled to be able to do laundry for free! I am now good-to-go for the rest of my trip! The laundry is in the same area (room) as the gym and the swimming pool!The property is brand new and thus super clean and attractive.If you are looking for where to stay to do Carlsbad Caverns National Park, this property is about 40 minutes to the Caverns themselves. It was an excellent choice. Other hotels could learn from the folks operating this one and their great employees. Highly recommended.

Came here on 7/25/20 from California with my family. We called ahead and booked a room and it was very easy. The room had a lot of space and I absolutely loved their little kitchen in the room with the refrigerator they had. Very convenient! Lots of room to keep our food and drinks we traveled with cold and frozen! When I come back to Carlsbad I'm definitely going to come back and stay here. The rooms were very clean and had plenty of towels, which I really liked! It's was very comfortable here. I also loved the receptionist. She is so sweet! Great customer service! It was all around a very nice experience staying here. I highly recommend this place so you can relax comfortably.

This hotel is very new, the staff was friendly, we got the room we wanted and on the first floor. It is pet friendly which is a must for us!! It has a cupboard with drinks, snacks, microwavable foods. They have washer and dryer where you can do your laundry for free. They have a weight room and an indoor pool. For long term stay they have rooms that have a stove top burner, full size refrigerator, microwave kitchen sink, dishes and that sort of thing. The only thing about the candlewood suites is they are pricey.

Very nice hotel. It seems designed for long term stays versus short stays. We stayed for one night and it was great, but I really wanted to stay longer. It felt like a really great apartment. The room was clean and comfortable. It came with a kitchen. Full sized fridge and freezer. Microwave and 2 burner in counter hot plate. The bed was very comfortable. I fell asleep almost instantly, which is rare for me.This hotel does not come with the normal free breakfast. In my opinion, it came with a much better pantry. Tons of complementary food in there along with even more reasonably priced quick foods for your microwave. Tv dinners, pizzas, different ramen. Some of the complementary foods were fruits, yogurt, hot chocolate, coffee, oatmeals, tea. The pantry also included toiletries, medications, and various other stuff you may need. All reasonably priced and clearly marked. The manager was amazing! She constantly restocked the pantry with the complementary stuff. And she changed up the fruit, so it was always different. That was really nice and unexpected. We were there 17 hours and saw oranges and 3 different kinds of apples. She was very personable and fun. She asked if we needed food recommendations, how our trip was, and wished us safe travels when we left. She is Exceptional at her job! We got along very well. She even went above and beyond and gave us a cute little promotional momento to remember our trip and our stay.All of the staff was very friendly and well trained at their jobs. Fast and efficient. I wasn't done chit chatting and they already had us checked in/out and were politely waiting on my chatty self to be done. This hotel is located very close to Carlsbad caverns. It's super easy to get to, easy to get to the caverns. It's 2 hours to El Paso, texas and the Mexico border. It's in a good range of several national parks, including Guadalupe national forest, heuco tanks, white sands, a canyon near Carlsbad caverns I can't recall the name of, and Roswell. I'm sure there are others. There it's loads to do all around. The city of Carlsbad, that this hotel is located in, has tons of places to eat, within a short drive. It's very comfortable and convenient. I highly recommend this hotel. I will be staying here again, hopefully very soon and for much longer.

Very clean nice hotel. Traveling with family and dog. Could use some grass for walking dog, but overall good stay and would recommend to others. Have stayed in 5 different hotels this trip and was the highlight so far.

My stay here was easily the highlight of my trip.My single bed suite had plenty of space to cook and eat without feeling cluttered by my luggage or my (decently large) service dog, who also settled in quickly. The A/C was a welcome respite from the Carlsbad heat, and my floor was extremely quiet with little noise at night, if any.While their pool was still under construction at the time of my visit, I was allowed a tour and can say that it's definitely something to check out during your stay, as well as the gym and outdoor gazebo with its free to use grills. Cooking outside is encouraged, so by all means, bring some ribs!I'd gladly stay here anytime, and would recommend the same to anyone thinking about a long-term visit to Carlsbad. The staff do their best to make it feel like home.

Hotel is very clean. Staff very friendly!! When we arrived there was warm cookies!! Pet friendly which was a must. If your are in Carlsbad, stay here!!