"It's been two years since we had laminate flooring put in and we can't stand it. Not a good product. It's cheap and "plastic". They laid the flooring over my existing parquet floor in my den. We can hear that hollow sound when walking over it and it's very, very hard to keep clean. Over time it began to bubble and push up. The bubble was the size of a golf ball. I called them to come take a look and they refused to pull up the floor to see what the issue was. They wanted a plumber to check for water leaks first. I called a leak detector service and I had to pull up the floor myself. The leak service stated there was no water leak. We called Nieman Interiors again and it took months to respond. Once here there worker said all he was instructed to do was "patch" it with cement. I told him no, that that was not a proper remedy to repair the issue and was an unprofessional fix. At this time, we're having the entire flooring pulled up and replaced. Other contractors are telling me that the floor was laid improperly. The bottom line is I do not recommend this company. Too many problems and I'm tired of dealing with them. We feel we were taken advantage of. Don't waste your time and money. Keep looking for professionals. They're out there. Somewhere. Hold your contractors accountable for substandard work."
"One of the worst companies I have worked with and the sarcasm I got when things went wrong and was unprofessional and ignored phone calls and follow ups. I literally was told we're working on another project when they cut our electricity wires for our dishwasher. Would not recommend this company!!"
"Legacy replaced my roof after it was damaged in a hailstorm. They did an excellent job and the roof looks great. Like any other construction project there are always a few minor pitfalls but legacy responded to everything that we had a concern about and fixed it to our satisfaction .We are very pleased with the work they performed and we highly recommend them."
"Had Charles come fix a door jam around front door. He added strike plate and repaired trim and Sheet rock around door. He did a superb job and work done fairly quickly."
"I am not type of person like to write a review. However, I just want to let people know what they expect when they do business with Bella home. It is because the house is too much money and you live in it. We moved in May 2018. It is a brand new home at Monticello area. It is not a cheap house. I don't know how to express my feeling about the house. As a woman, the most important area in our home is the kitchen. Here what I have been experiencing. Let's start with the dishwasher. The very first time I used it, the water came out on top the granite. It took me 1/2 hour to clean up the kitchen. They came and fixed it. The second time I used. The water came out under the sink. Again, I had to spent 1/2 hour to clean it up. So, I don't use it anymore. The microwave was fixed 3 times. The refrigerator was fixed 3 times also and replace the new part. The cook top was broken after a month. They took 2 month to fix it. So, I had to use the portable stove to cook. The cabinet door almost fell on my head cause the nails were came off. There was a solid wood was attached in front of the stove fell of on my feet. i got bruise in 4 months. It still hurt me now. Cause, that piece of wood is heavy. It was drop at 2.5 feet high. Fortunately, it did not broke my feet.One of the cabinet was almost fell off from the wall. So, the maintenance said "it is because you put too much bows and plates in the cabinet, that was why the cabinet came off from the wall" you need to learn to speak Spanish or have translator. Cause, the men speak zero English. There is no way you can communicate with them directly. I have to call my Hispanic worker to translate for me. The draw to put the trash can under the sink could not be used cause, the material they used was so cheap. It is not strong enough to hold the trash can so, I use it to store the shopping bags. The nails they used for the cabinet are the nails you usually use to put the little picture frame on the wall. That was how the piece of solid wood came off and fell on my feet. When i saw the nails they used I just OMG. I had to spent $800 to fix the fireplace cause, the way they designed I could not put the TV on. The distance from the couch to the TV is about 6 feet. Where to put the TV is 5.5 feet height. it is like you seat at the first row in the movie theater. So, I had to pay $800 to lower the fireplace. The living room is 7.5 feet x 10 feet very small. I can only put 2 Pc. section for the sofa. There are many little things else also. The structure of the house is good, the interior is horrible. You can go with Bella home but, you have to go in everyday to check your house. They use cheap labor. it is partly my fault. The whole year when they built the house, I never show up to check the house. It is because my husband told me that they are the best builder in town. My husband is a construction engineering. He teach at Utep. He promises me that he will build me a very nice home. i took his words for it. So, you can guess the rest :-)."
"These guys are awesome! Had my condo re-tiled at an excellent price and it looks amazing. Fast work done well. Highly recommend."
"wow people you really go all out with one stars. But I'll be honest I had no issues at all they got me approved through insurance and insurance paid everything but my deductible. they were on time finished the job when they said they would. yes they had me sign a document. But that document was to protect them and me from insurance fraud. Thank you Mountain Star for your professionalism and the great job you guys did. guess not everyone can be made happy . I am!!!!"
"Victory Construction is an excellent company to do business with. The company is owned and operated by Victor Saenz. Victor Saenz does an excellent job of communicating and staying in touch with clients. All estimates and work start on time as promised. The work was done quicker than I expected. The work and materials appear to be excellent quality.I hired Victory Construction to replace a roof, turbine, and repair a water damaged ceiling. Apparently they do a little of everything. The roof appears to be better than what it was when it was new. The ceiling was expertly repaired and one can't tell the ceiling was ever repaired. The ceiling came out better than what the way I was told it would come out. I work graveyards so I sleep during the day. The crew was very respectful of the fact that I am a day sleeper and they didn't make any unnecessary noise. They also took measures to protect my property. They covered anything they worked near to avoid damage I would highly recommend using Victory Construction, and I plan on using them again in the future."
"GREAT COMPANY !!!!! They came out and did a great remodel via our loft.... Added a detailed room to ADD-ON to structure."
"When my water heater started flooding my partially finished basement, I called Althouse. Even though we shut off the water fairly quickly, There was an inch or more on the floor. My biggest concern was that the moisture would damage the sheet rock and cause mold int the clothing and files we had down there.They sent a certified water damage specialist who sucked up a lot of water and set up machines to thoroughly dry the area.We had used Althouse several times before for carpet and upholstery cleaning. We always liked their expertise and courtesy, so we called them for the flood. We are so glad we did!Richard in Manhatten Heights"
"Had the pleasure to do business with ICON on their commercial side. This organization is well run and very focused in their approach to deliver true value to the community. Samira Lopez their CFO is smart and fair. Their warranty is extremely solid we had some issues with one of the roof and some plumbing issues. The Icon team stepped in and addressed the problems immediately. This was done months after the sale so the company stay behind their product."
"Do Not, allow this contractor onto your property! They retrofitted my HVAC system. I bought a home, the seller bought a home warranty for me, American Home Shield (AHS). Condensed version...May 05, 2022 the A/C needed service, 1st company AHS hired doesn't work in my town. 2nd was Lone Star Mechanical (LSM). LSM came out May 17, 2022, condemned the entire system. AHS agreed and hired them to replace the furnace, evap coil, condensing unit and service disconnect. LSM and AHS were to coordinate the equipment purchase. Other's have mentioned out of pocket cost discrepancies with AHS the 'vendor' and the home owner. Same for me. Three different figures. It took them over 30 days to get the equipment to my house. LSM started the demo and installation June 25, 2022. LSM's work was so shoddy and dangerous I fired them. Today is July 08, 2022. The contractor I hired to fix LSM's mistakes is here now. They've documented (and fixed) numerous, dangerous code violations installed by LSM. Violations that had the potential to start a house fire or electrocute a service technician. I'm not happy. I feel it's my duty to report Lone Star Mechanical to the Texas and New Mexico licensing boards, get LSM shut down before they get someone killed. I'll ask LSM to reimburse me for my added expense!"
Beth M.
Feb 20, 2019
I'm shocked by a few of the reviews on here. Truly. We had a great experience with Legacy. Referred to us by USAA after a hail storm a few years ago. They replaced our roof and did excellent work! Walked us through the entire process, explained their products, made interior repairs. All top notch. Highly recommend.
Visit Restaurant PagePedro G.
Sep 12, 2024
Overall the service at Mountain Star was great. Staff was friendly, The Project Manager (Jesus Sanchez) was there firsthand to do the walk-through inspection of the project as it was in the finishing stages. Overall the roof layout looks very nice. Quite a change in aesthetics. The value is shingle quality is quite good with a 30 year life. Thank you Pedro G.
Visit Restaurant PagePeter L.
Nov 4, 2019
We chose Victory Construction for replacement of the shingle roof on our house. They were the only roofing contractor we found who would give us a fixed-price estimate. They did an excellent job on the roof and completed it ahead of schedule. Victor and Ralph were a pleasure to work with. The only thing keeping this review from five stars was a lack of cleanup on the roof. The crew left our yard very clean but left many loose nails on the roof, which would eventually come down onto the driveway or yard. When I pointed this out to Victor he took the feedback very well, and I think he has addressed it with his crew for improvement.
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"Needed to have kitchen cabinets repainted and called several companies for estimates and reviewed how the project would be done. This company was not the cheapest but he seemed the most professional. It was a good choice. Workers were supervised and the work was done on time and just as it was explained to me. I will call here first if any additional work has to be done. The workers showed up on time and the completed project was perfect."
"The Deal 2 Deal Custom Homes team recently built us a custom home on our lot and we are very happy with the end result. The build was completed on schedule and within budget, which was a huge relief. They were extremely professional and communicative before, during, and after the build. Their adherence to timelines and responsiveness to concerns were commendable. We highly recommend them to anyone in need of a builder and would choose them again if future needs arise."
"I made an appointment with Tomas and then he texted me a week later asking if I wanted to make an appointment. I told him we were meeting Thursday at 4pm and he said he had forgotten. Thursday at 4 I call him and he sounded like he had forgotten but he said he was I. Traffic and would be there in 20 minutes. Red flags all over. No thanks Tomas."
"My roof was missing quite a few shingles due to the wind. I originally filed a claim with my insurance and went with the. Company they recommended. FOUR weeks later, there had been zero progress. I called MTZ Roofing and he immediately inspected my roof, provided my insurance representative with a quote, and gave me a date he could start. My roof was repaired in 2 days and looks brand new. I am very pleased with his courteous staff and beyond amazing customer service. They even took my trash can to the curb because I forgot. If you want to be treated like family and have repairs done quick and professional....MTZ are the rights guys!!!!"
"Heroes roofing completed our new roof this January 2024. They're offer quality products, arrive on time cleaned as they go very courteous, I would highly recommend this business"
"I used there plumbing and they were punctual and respectful. I will not hesitate to call for needs in the future."
"very bad decision going with this company very unprofessional and charge more than set price we knew a new house would have it's problems but they made it a nightmare dealing with this company been over 6 months from set date finish and still not finished till this day there's no communication on there end on what's done and what else needs done, beware of this company!!!"
"Impressed by the website and web review, unfortunately, a tepid review follows --- opportunity lost today when we drove across the city to visit the showroom at 2 PM on a Friday to look at countertops. The Front Door was locked up tight --- sign said someone would be back to the store at 2:30 PM ... we continued on ... unlikely to return."
"We used A-1 Kitchen to completely redo our Kitchen in a French Country style. Their work was a masterpiece of art. Their cabinets were extremely well built. We also use them to redesign our bathrooms. Their design team spent considerable time with us and really delivered a great custom solution for us. Their install team is also amazing! This said, their pricing is really on the expensive side. So, you need to use them for worthwhile projects. Sergio the owner is a pleasure to work with! They also offer paint retouching of areas that need love and care after a couple of years of usage."
"Quick, prompt, easy to work with and solved hot water issue asap. Called Tuesday night before thanksgiving to state issue with hot water heater. Arrived following morning, assessed the tank was cracked, leaking and needed to be replaced. They had brought a 40gal but ran back to grab a 50gal to match what was there. All said and done, everything was wrapped up, cleaned up before lunch. Tech's and staff very nice to work with. Would call again if required."
"Gaby is wonderful. Affordable Plumbing and their employees go way beyond the norm. The cost was half what a nationally known plumbing company was going to charge me. Gaby was on time and most of all he was kind. They installed a dishwasher that Lowe's installers had told me was not up to code which was not right. It just was a different system than they were used to. Affordable plumbing understood the system had no problem with it and was able to install the dishwasher with no issues that along with my gas range. I'm giving them more business because now I trust them. They will always be my "go to" plumbing company."
"Words will never describe my gratitude for the best handyman experience I've ever had. My urgent request for help was answered and the efficiency, professionalism, and skill was exceptional. **FOR THE RECORD: Esteban went above and beyond my initial request and ended up doing 2 additional nuisance tasks I felt bad asking for help. He willingly completed them with NO ADDITIONAL CHARGES and, clearly, gave heart-centered service that I believe will come back with blessings for he and his family. Please share my review with any friend or family needing help. Esteban is your man, in my opinion."
"Torres Construction did a great job repairing damage to my house back wall from rain. Other company wanted to charge me "3" times as much!!! I'm Happy!!!"
"Mr. Juan Carlos and his entire crew of assistants and workers at Silver Springs Pool and Spa are truly the best. They are honest and so professional. Definitely go with them to build your future pool, you won't regret it! We couldn't be happier with our pool they helped us design and build. From the beginning, they were great at communicating every step of the way, their estimate for the cost of the pool was extremely reasonable compared to all other pool builders we had spoke to and it didn't vary by much once all the final details were sorted out. They even helped with recommendations on lenders as a means for financing. Their design architect made a beautiful computerized design that allowed us to clearly visualize how the pool would look in our backyard. The final product was identical to their design and our vision. They told us it would take 45-60 days to build the pool, this was a surprise to us and we thought that wouldn't be possible, but they really did complete it that fast. The pool design we wanted was not a simple one either, our pool is raised, has an atypical shape to it, it is heated, has a beach landing, infinity edge, water fall with rock wall and a catch at the bottom of the waterfall. No challenge was to big for them. Juan Carlos and his crew are always available and make an effort to come by and check things out if we have had any concerns. Thank you Mr. Juan Carlos and your entire team, we love our pool, you made our home a desert oasis."
"Milliken was an approved contractor with our insurance company. While we had our choice of contractors, we choose Milliken after our first visit from their rep Jason. We had a second floor pipe burst and had significant water damage. He thoroughly reviewed the damage estimate from the Insurance adjustor, pointed out other areas that were affected and reviewed a work plan. Great decision to use Milliken. They were timely, and did great work. Best of all Jason was with us every step of the way."
"Great if you like the work to be 95% done. We were almost done with our backyard and were pleased so we recommended Jesse and crew to a neighbor. They too were were almost done with project when Jesse disappeared. Minor things were left to be done and we can't get Jesse to commit to finishing the project. We won't be recommending to anyone or going back for more work."
"Very professional in their approach to customer service. In El Paso that is hard to find."
"not trust this builder. They will not.Honor their contract, and they will give you whatever they want. This is my wife's first house, and I wanted her to have a great experience with it. The first issue we had with Point Homes was that we were promised that she would be able to choose the colors from both inside and outside the house that includes the roof. My realtor kept calling them and calling them and calling them to see when we were gonna be allowed to go and pick our colors. They never called us. They just took it upon themselves to put whatever color of roof they wanted. The next and final thing was that I was promised a home with 2 pillars. But I guess they decided that they weren't going to do it without even telling us. Point Homes made this experience the worst nightmare of my wife's life, and no one makes my wife cry. I might not be able to put a zero in this review, but a lawsuit will work just as well. If I my give anyone that is think about buying a home from this company a bit of advice, I would wait on purchasing a home from Point Homes because by the time I'm done with him, I don't think they're going to have enough money to build any more homes."
"Paid upfront with my debit card for uniforms at work through this company on 8/31/2015. Told I would get order in 2-3 weeks. Never got order. Was told they were on back order at the end of September. Asked for my money back, was first told by a sales rep named Bill on 2 different occasions that I would get a refund. Never happened. Contacted the general manager Hector who told me they had "no way of giving a refund". I then had to have my employer contact them to negotiate a refund. Had to give Hector all my debit card info so they could refund my money. Waited 3 business days, still no refund. Contacted Hector who said I should have my refund "by the end of the day". Guess what it's 10/22/2015. Still no refund. They basically stole $82.81. Hopefully the BBB will have better luck getting the refund for me cuz all I get is a bunch of lies to get me off the phone. It's sucks because I'm pretty sure my employer has given them a lot of new business this fall and this is how they treat their customers."
"We cannot say enough when describing how pleased we have been with ASE Construction and how happy we are with the way our beautiful new home turned out. They went above and beyond our expectations during the whole process, from the architectural design clear through to the final walk through. ASE Construction and their staff were always professional and knowledgeable and worked within our budget throughout the entire project."
"Just give me a call Roger! I don't want my money back I want a roof. I understand how life happens but come on man!"
"Danny's General Contracting always does an excellent job! Not only is he very professional in the way he does business but I'm always satisfied with the quality of work he does. Everything from painting and general construction to landscaping (Palm Trees). I would highly recommend Danny to anyone who is needing construction work at their home or business."
"A little pricey and a bit slow to get started but they do good, careful custom work. We hired them to widen our interor doorways for better handicapped access. Pleasant folks to work with."