At the time I visited their store, it was listed on their business cards that they worked on pinball machines, so I was excited I had been looking for awhile. It was listed on their business cards. The business is a local small business so I thought it was a win win. First thing I paid for home a home service call, it's extra. I made the appointment and when the technicians came they spent maybe 3 minutes looking at my machine took pictures and said they would get back in touch with me. Three weeks later I called back because I hadn't heard anything, they said the have to bring the machine to the shop. I should have took that as a warning, but thought I'd give them a chance. I agreed to let them 3 days later they called to tell me the bill was $850 for parts and service. I was happy that it was going to work finally. They said it was an electrical repair, so when the dropped off the machine I paid $750 it left a balance of $105. I said I would pay on the balance on Thursday 2 days away. They turned on the machine and right away there was a humming sound that wasn't there before. I told the tech he said that was due to moving the machine, "it needed to settle" I new better but I said ok, he said it's under warranty so don't worry we will come back if it doesn't go away. I agreed. I played the machine and within 3 days the machine had electrical issues so much so I was able to actually get video of it not working. I was mad so I called them and asked to speak to the owner, they put the service tech that serviced my machine on the phone. He called me cheap and accused me of trying to get out of paying$105. That weekend I went down and paid the balance and again asked for the owner the young lady at the register said I could talk to the service tech, I decided to leave. I called back later again asking for the owner, I was transferred to the service tech. He assured me that they would come back and fix it that was a over a month and a half ago. My machine is a collector item. I have pictures time stamped prior to the repair of every inch of the machine, if you look at the bill, it says $450 for parts, not one electrical piece in the machine was new or different. If they fixed the electrical system you would think they would have fixed it a 100%, I have pictures of electrical(lights) that don't even work. Instead of fixing the electrical issues they bypassed the problem and even stated on the receipt that the switch will be on all time, which means it will eventually short out the transformer. This company prides itself on doing just enough to get by, do not expect them to go the extra mile. They lied and charged me for parts they didn't buy or at least put into my machine. They have yet to call me back to fix the issues. If you want to be scammed and robbed feel free to give them a call. If you think I'm making this up feel free to call me 915-302-1772 and I will show you pictures of anything I have mentioned. They have since taken pinball machines off their business cards. (The last time that I was in the store)
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"I purchased Wolf and Subzero appliances, and when they were delivered, and set up, the delivery personnel damaged the front of the stove, known as the bullnose. The sad thing is that neither one of them told me about the damage. They kept it a secret. I discovered it when I looked at every single item with a flashlight and fine tooth comb a few hours after they left!Needless to say, I contacted the manager, and the manager was very good about finding a solution!He had Dalton Service Center which is a certified and authorized service contractor that can work on Wolf and Subzero appliances. Dalton make an appointment with me, and a few weeks later, Edward showed up, and saved the day!He was extremely helpful and friendly.No question asked was disregarded. He took the time to not only explain what and how each appliance functions, he pointed out features that I was not made aware of at the appliance store.Edward took care of the issue properly, promptly, and correctly by replacing the bullnose with a completely new one. I recommend Dalton Services for anyone looking to have their appliances serviced; just be sure to ask for Edward! 5/5"
"very helpful and courteous fast service will keep coming back for all appliance repairs"
