Bomanite Artistic Concrete & Pools

I paid this company a large fee to drive out to check out my pool in far West Texas. It has been over a month and I've made 3 phone calls and they will not provide a quote on the work we discussed or even just call me back or email to let me know they're busy. Very poor customer service and now I wouldn't trust them to hire them. I feel like they took my money knowing they would never do the work.

I contacted the company thru email and Aaron was quick to respond. He came the next day to measure for a cool deck resurface. He did say the pool needed to be replastered & that's the only way he would warranty his work, which is fine... The problem is that he never gave me the estimate. I have called back numerous times & asked him for the quote. He says he will email it and never does. I called again left a message & the lady that answered said she would have it emailed within the next day or two and Again Nothing! If it doesn't benefit your company... just say so!! I guess you just don't need the work.

Absolutely abysmal quality. We had our entire decking & pool redone. We were supposed to have an automatic pool filler placed at the same time but they "forgot." Immediately upon filling the pool, cracks started to come out. Despite them coming to pretend to fix them, more cracks have appeared & even the original ones look horrible. Do NOT use this company. You will be out $$$$$ with a poor quality product.

Did a bad job on my stained concrete. There were big drips, they didn't get into the corners,

BEWARE OF THIS COMPANY AND ITS OWNER!! Please read this and other reviews on this company before considering or worse, signing with this company. Aaron the owner only cares about his bottom line $$$ and will forget about you and your project once they have you under contract this is a similar complaint on other reviews so don't take my word for it. I gave this company the benefit of the doubt even after reading some bad reviews but learned the hard way that I should have gone with another. They are very expensive and will not return phone calls, emails or texts from you. Our pool rebuild took twice as long as they promised and finished product still has several issues with their poor quality of stamped texture and other details that have been mentioned after several months ago. I will bite the bullet as the saying goes and take my loses but just here to warn anyone wanting to even consider Aaron and his shady company to stay far away and use another builder.

My wife and I hired this business to complete our pool deck. We informed them of our prior experience and that we wanted to go with a company that was reputable and showed up on time. Marilyn told us when they schedule they show up. This made us confident in their ability to complete the job. However, we were told we would have to wait 2 weeks before they start because they wanted to be available on the job site (which we were fine with, of course). We paid the $2000 deposit to book our appointment. We received a call two weeks later and they set us up for the deck appointment on the 5th of April. When the 5th came around we called the company to confirm and were told they were still coming. I continuously called the company trying to get information on whether they were coming or not. I expressed my frustration with the business as they are the ones who called and scheduled us. So.. after hours of waiting, nobody showed up so we called back and we were told, they were backed up and had to reschedule for the 14th. I called on the 13th to confirm our appointment and she said it was confirmed they would be here on the 14th. I asked who would be coming to the job site, I was placed on hold, and when she came back on the phone she said "they have to push you back to Thursday now". AFTER JUST CONFIRMING THE APPOINTMENT. I also did not like the fact that they refuse to contact you and let you know they will not be there. Us, as the customer should not have to continuously call the business to get answers. If you're backed up and unavailable just let the customer know so they aren't scheduling other things and cancelling plans so that they can make sure they meet YOUR AVAILABILITY (whenever that is). I thought this company would be good by what they were saying but as they stated, that's how the business is here. I DO NOT recommend using them. Reading other reviews it seems like this has been a consistent issue we wish we would have noticed sooner.