BMW of El Paso

Okay. It was SUPER confusing for me to decide which Yelp listing to review: this one or MINI El Paso. Apparently, they're two different entities somehow operating in the same exact building with the same exact address. Seriously....look it up. It's more confusing than a chicken wearing suspenders. But as always....I digress. Onto the review!Guys. Believe the hype. BMW is as good as it gets. And it doesn't just stop with the cars themselves. The service, while not perfect (and I'll get to why later), is nothing short of exquisite! From the complimentary water, coffee and kettle cooked chips (KETTLE cooked, I tell you!) to the accommodating maintenance and services provided by this dealership, BMW could give lessons to its competitors.Firstly, shout out to my man Juan Alvarado. He expertly sold me on the idea of financing through BMW directly as opposed to going with my own bank (which was my original plan walking in). Without getting into specifics, I'll just say that BMW's numbers blew USAA's out of the water. We'll leave it at that.Anyway, I was especially impressed by the approach Juan took with me. He didn't come off intimidating or shiesty as so many other car salesmen tend to be. He was honest, upfront, and most importantly--listened to all my requests and gave me almost precisely what I wanted, and thensome.And by thensome, I mean features I didn't even know I wanted until he presented them.BMW as a whole will basically bend over backwards to ensure your experience is that of royalty. That said, if you somehow determine you can afford one of these beauties, I have a few suggestions..1.) Take advantage of their tire warranty program. Yes, it will cost you extra up front. But that's honestly nothing compared to what you would pay out-of-pocket if just ONE of your tires caught a nail in it. Bimmer tires be expensive af, yo!2.) Whatever you do, make sure you schedule all your maintenance issues here. Reason I say this is because BMW is one of those brands where if you took one to an outside shop, they might not use exactly the correct parts or fully comprehend the unique mechanical architecture crafted into these foreign vehicles. Also, it's cheaper 9 times out of 10. In short, just keep things in house.Lastly, they offer this 1 hour block of instruction on all the neat features of your vehicle if this is your first time buying a BMW like it was mine. Trust me--you're gonna wanna take advantage of this. They have this guy who carries the title "BMW Genius" (which he is). He showed me features I didn't even know existed on my car. I was seriously impressed...even if I totally had RDF the entire time (what? I'm an introvert with a poker face. lee'me alone!).While I can't say enough good things about this dealership, they aren't perfect. One of my biggest complaints is how long it takes to get noticed here. I've visited BMW all of 4 times so far and there almost never seems to be anyone at the front desk. Seriously. What's up with this? Am I supposed to do a cartwheel to get someone's attention or what? Half the time, I end up walking around the showroom like an aloof troglodyte who just lost his car keys. It's awkward, especially when I know I scheduled an appointment ahead of time.Minor inconveniences aside, this is the place to go if you're in the market for high-end luxury vehicles. All-in-all, my experience here was the polar opposite of the one I had down the street last year (that's right--I'm lookin' at you, Hyundai!). BMW of El Paso gets 5 big balla', shot calla' (holla'!) customers running in shouting "TAKE ALL MY MONEY" out of 5.

I would NEVER RECOMMEND or buy another vehicle from these elite arrogant jerks after today's experience to get my permanent tags at or around 3pm. This is the second vehicle I have purchased but never again!!! First no one wanted to actually help me get my permanent tags yet alone offer to put them on or even put them on. I guess there was no commission in it for you today so "f" the customer!!! You showed your true colors today and lost customers! I'll do my part to continue to spread my experience to the community so they don't have to experience it!

I bought my mini from here back in 9/2019. The customer service is excellent. There is nothing else quite like it. And it's "transferable" I live in NorCal and take my car to BMW of Concord and again, the service is the best. Nothing else like it. Bill took excellent care of me back in Sep 2019. I got extra coverage for the tires. It's been money well spent. And the car service is simple. Can make an appointment over the phone or on the app. The cars basically sell themselves, but the customer service is unparalleled. This review is all pfor customer service and car service team.

Excellent staff and service. Great amenities. Coffee bar and car wash. Comfortable customer lounge area.

Every time I come to BMW I face different issues. Seems like things never change as far as costumer service. I came to BMW around 8:45 am for an oil change hoping I would be accommodated since I didn't have an appointment. But they said my car still wouldn't be seen till 12 pm. I called the costumer service line and got an appointment set for 9:30 am, since I didn't have an appointment coming into BMW. Then another costumer walks up behind me and Karina Herrera immediately assisted them like if I wasn't even there. She literally jumped out of her chair to assist them. All I asked was for fair customer service. I didn't even get that from her. All I got was attitude. How terrible is this!Ok! I will say this..Whomever that guy was that assisted me previously went above and beyond to find me the best rate in oil change. I knew the price before walking into the place. Karina gave me another price. All I'm asking is for equal customer service as everyone else that I saw being treated! If you knew it was a better rate, then offer it to your customers so it can make your shine. Unfortunately, being rude was her best option. Been here since 9:30 am asked at around 11:45am what time would be seen and Karina said two more cars in front of me and would be another hour. Then why was I scheduled at 9:30 if you can't honor the time?! This is ridiculous!This topped of the last bad experience I had here! So I left the place at 1230pm. without getting an oil change after Being sitting for almost 3hrs. I went to another location and was in and out within 20 min. I am very disappointed and would never recommend this place.

I do not trust this dealership.While in town visiting family I noticed I had some damage underneath my 5 series front bumper where the skid plate is screwed in. Since I am not familiar with any repair shops in El Paso I decided to stay safe and go to the "pros" at the bmw dealership. I brought my car in July 1st with an appointment, I was helped by Heidi and figured out that the part I needed had to be ordered. We decided to do an oil-change since I had already brought the car in, and I had no problems through that process.Unfortunately the following week when I returned for the replacement part we had ordered I did not receive this same service. I brought the car in at 9:30am July 8th and was helped by Karina. Nothing seemed wrong when I returned to pick my car up until I got on the freeway. At that point I began to hear a flapping noise which I believed to be a flat tire. I pulled off and parked in a lot and checked my tire pressure. When realizing it wasn't the tire I got on my knees and saw that the skid plate was hanging off and scraping in the floor! It was practically un drivable at this point, and was in worse condition then when I brought it in that same day! I called Karina and after being sent to voicemail she gave me a call back. She was apologetic on the phone and said they would send a tech out to determine if I would need a tow. After almost an hour waiting for the tech, he showed up in his personal vehicle and before even inspecting the car he began making excuses! Basically he told me that there were TWO parts to the skid plate and they had only replaced the front, which made the second part droop and they hadn't bothered to secure it. To make it worse he asked me to drive it back to the shop with the piece still scraping! He then secured the plate back on by just screwing it in. Then had the audacity to say he was doing me a favor because he was already off the clock. He then told me that it was good and I could drive off. But I needed to speak with someone about this. I went inside and found Karina who told me she was very sorry and would go get her manager while I waited in the lounge. After waiting for almost half an hour I decided I was over waiting to speak to a manager and just wanted a document that would cover any additional costs because of poor workmanship. In the end I paid almost $300 for an incomplete repair job that only takes two plastic pieces and a couple screws, and walked away with additional damage due to the incompetence of their technicians. I do not recommend coming here for any repairs due to piss poor management and complete negligence in their repair shop.

Worse customer service/ business I have ever experienced. How can the GM and Service manager allow this business to be run like this especially for a luxury car dealership. My adult son went to parts and to get an estimate on blacking out some of his moldings and the parts guy ignored him so my son walked over to me at the advisor area. When we drove into service, no one even greeted us, we had to figure it out in our own. Walked up to service and zero customer service skills at all. Then I told him about the bad parts customer service my son just told me about and he said well maybe he's busy. Like wtf. I took my son back to parts and at almost five minutes we said it's ok we'll figure it out on our own. In that five minutes, no hi, we'll be right with you nothing. Yet he would would acknowledge the other parts guys who came up to him. He finally said hold on we'll be with you, what you need is difficult, umm nevermind we'll find it ourselves online. We then walked over to sales accessories, go to buy a license plate and the cashier is eating food talking and as we are trying to pay she is trying to talk to ask us something but she is spitting out her food while talking to where she has to cover her mouth. Then she asks me for my number like 3 times. It would help if you take your AirPods out. El Paso BMW you put BMW dealerships to shame. Service manager and GM, watch the cameras, it's all there. You need tips, call me.

Some of the worst service I've encountered. Three hours for a simple oil change. No updates until I asked, no apologies, nothing. When I asked why it was taking so long, they made it seem like they were doing me a favor by completing work that I paid for. Wouldn't recommend this dealership and their service department.

Brought my car in a week ago for maintenance for a engine issue, I paid for a rental for a week they told me my car was fine after no issues with it a few days later I got the check engine light on now I have to pay for yet another rental to get it check again by the same people who clearly aren't sure what they are doing

New BMW customer, purchased my X5 from this dealership, had nothing but a great sales experience, so I expected the same when I brought the vehicle in for my first annual service. The service scheduled through the website was an oil change and the rear wiper doesn't work along with the bottom of the tail gate. Kyle sent me a text stating they don't do diagnostics on Saturday. This text was sent at 6:30am, 2.5 hours before the appointment. Kyle refused to diagnose the vehicle, claiming they only had a skeleton crew, apparently they only have a second string technicians working on Saturdays. Absolutely poor customer service. Kyle himself or the management on duty should fulfill the customer requirements if they have staffing issues. Get better staff, service advisors, and managers. So, even though I've paid for extra coverage and warranties, the service advisor refused to diagnose the vehicle. Didn't offer to set up another time, or attempt to satisfy the customer. The vehicle still needs to be diagnosed and repaired.Great job Kyle Clark.