Beth Santillan - State Farm Insurance Agent

Thank you to State Farm for helping me with my car insurance. Especially a big thank you to Ms.Guadalupe, she's been a huge help for my insurance needs and questions. She has been nothing but patient and helpful. Thank you to all the staff at this location.

Not a fan we moved to El Paso and they screwed up our info on our policy. Any time I call all of the lady's I talk to are rude and treat me like I am stupid. I refuse to call in the office I just call the customer care center.

This is probably the best State Farm location I have been to in all of El Paso. Staff is is really efficient and will take care of you once you right away. I highly recommend, as the agents will go out of their way to provide the best service and offer you the best insurance accommodated to your needs. :)

I have never been so disappointed in an insurance company and agent as I am with Beth Santillan from State Farm. Disrespect, lies, misinformation given by her staff. Did this agent ever have the courtesy to call me with my concerns and act like an actual agent on my behalf? NEVER, not once!! I do not recommend this agent and her staff. Complete failure from this office, rating = F. So much disrespect from this staff, they should be ashamed of themselves!Please stay away from this agent and especially her staff that obviously not trained !!!!

This office has been most difficult. It takes several phone calls to follow up with this office to get them to remove vehicles off the policy as well as getting needed documentation that they say they will provide but don't. Word of advice, always call the corporate office because staff deny conversations that have taken place.

I have been with State Farm for over 10 years now but have never had the customer service experience like I've had with Beth and her team! They have gone out of their way to make sure all of our needs have been met and have earned all of our business from financing our home and vehicles to providing us with life insurances and retirement plans. This kind of customer service is no longer in existence and we will never take our business anywhere else! Thank you guys for such great customer service!

I do not recommend coming here, we made an appointment but could not make it so we rescheduled for another day. We were kept waiting for over 30 minutes!! after we were told 3 minutes. I asked how much longer and was ignored. I am positive there are better insurance offices in El Paso.