Audi El Paso

I wanted to protect the carpeting in my vehicle so I ordered the heavy duty floor mats from Audi. They fit perfectly in my vehicle and snap into place. I ordered the ones for the front, rear and the trunk. I love the high end quality of these mats. Armando from the parts dept put them in for me and took out the carpet ones that came with the car. He told me to hold on to them because apparently the carpet ones are real expensive. I am so thrilled I got these mats. They fit perfectly and look nice too.

I brought my car in at 7:40 am for an oil change. I explained I needed to be at a class by 9:30 on the west side. At 9:35 I still hadn't been checked out.I am a very unhappy and disappointed customer!You all have terrible customer service!

Audi El Paso reminds you of that shady used car dealership that promises you the moon and makes you feel like you're buying the best. In actuality they leave you feeling defeated and helpless!!!Then comes the electrical issues that they can never seem to duplicate. So you start videoing and taking photos to prove your point...with this they admit there is an issue but say there is no permanent fix for now so "unfortunately your Q5 will continue to act crazy". They also promise loaner cars, pick up and drop off but none of that really happens. They never have a loaner available, sorry I don't want an Uber ride home. So they'll drive you home......IN A MERCEDES . True story. Save yourself the stress and money, luxury isn't all it's made out to be!! Go back to American made!!I'd give them zero stars if I could!!! I will admit the service folks are nice as can be as is their new customer service rep, Sonia!The General Manager Joe N. is the sleaziest of them all! Making promises that he's there for you,provides you with his phone number but will NEVER return a call and or text!!Audi has been well aware of the gateway problem for more than an year and they are just now doing a recall on it!!? Crazy!!!!

We purchased our second car from Audi of El Paso. The sales man Desmond was very helpful. We ran into issues with getting it tinted which I don't recommend using the company they use. The tint company they use is NOT good tint/work. We had to take it back to Audi for correction which they took care of us and got our vehicle re-tinted and accommodated us for the trouble. Joe took care of us! He stands behind what he says he will do and ensures they make it right for the customer. Excellent service.

Ricky Enriquez always experience with fast and efficient service . Would highly recommend to anyone.

Last month I came in twice for 2 different services on my Audi and the customer service here is great. I had the kids with me and they offered to call a ride for me so I can go home instead and when the service is done they offered to pick me up...all free and no charge. I am her again but for an oil change. The Team here is great and they really get to known the customer and your vehicle.

I see why the reviews are so low. This is not a typical 'Karen' case of, "Let me speak to the manager. I'm Not getting what I want". ... This is just horrible service. Cars break down, sure, But no follow-up calls when promised one, false diagnosis with no repercussions, THEN We returned our unfixed Audi FOUR times 1,700.00 in the hole. Finally, the real diagnosis reveals that it is going to cost 7,000.00 to fix. The clincher; after keeping the car for THREE WEEKS they say "We do not have any loaners ". There is no sense of urgency or pride in work. Our lives have been put on hold since April. We are forced to buy a different brand of car because this is the only mechanic in El Paso that deals with Audi exclusively. WE ARE ACTIVELY SPEAKING TO AUDI CORPORATE.

Worst Dealership ever!!!!Don't use these guys! I was planning on purchasing a truck through my credit union!David/Jose/Fernando all called me telling me I had to send in an identity verification.When I was already approved through my CU.These fools are a joke!! They kept sending me a credit application and said it wasn't filled out completely that they needed my SS. Get me they thought they were going to pull my credit! Don't let these scammers scam someone again!They finally told me if my credit union could wire them the money they would make the sale. I was also trading in my truck.So they wanted a 83k in their hand plus a 42k truck. Why would my CU rely on these dumbass to pay off their loan! How stupid!So the sale failed because my CU didn't sent them all the money plus the trade. These guys are trash They all need to be fired.Took me a whole week to get refunded the money because there cheap asses don't want to wire the money back.DO NOT DO Business with these clowns!Fenando David Jose. All POS!Be aware of these scammers.You don't need a social security for identity check all you need is an ID.I will be taking this to corporate and HR! It's not done yet! Hope this help someone. Don't purchase with these clowns!

Had one of the worse time trying to get my car fixed with audi in el paso. First time at audi too and still have the worse customer service ever man. Had brought my vehicle in for repair and turns out it's gonna be 11k mf dollars and wasn't told that til after the inspection was done. So besides that when i get my car back my car still SOME how leaking still? So I text one of the customers service people (Paul) and he said "oh wow i wonder what it is" so i had to take it back to them and all they said was oh we just would pressure wash it. It's dirty like what? So i just agreed with it and went with it because didn't know i was getting played basically lol. but shit you not i bring it back and my eps and engine light comes on so my whole car basically turns off on the highway going home. so i take it back to the audi and again i don't know what they did to it to "fixed it" but the engine light wasn't on anymore so i thought it was fixed. So okay give me like 2 months later engine light comes on. take it for an oil change and shit you not HELLA oil under my car EVERYWHERE. there's still more just gonna keep it short. MY CAR STILL LEAKS, AND IM 11k BROKER AND 11k BASICALLY TOOK FOR NO REASON. so i really don't recommend dealerships. Find your owe good mechanic. Thank you for your time.

TERRIBLE CUSTOMER SERVICE|DOES NOT TREAT MILITARY WELL| I've been really struggling to get some help from this dealership. I purchased my vehicle over 3 months ago from this location and I still haven't received my license plate/Tags that I PAID for. I've gone through two temporary tags and the current one has expired. I'm no longer living in Texas so I've called this location multiple time to get a new temp tag mailed to me and I either get a voicemail or no answer. I now can no longer drive my vehicle until Audi sends me either my actual tag or a temp tag. Absolute terrible customer service. Im extremely frustrated and I've left the sales manager multiple voicemails. I will be leaving a review like this every day until this situation is handled.