Atrium Wrought Iron

We contacted atrium wrought Iron for a quote to repair our stair case after local contractor El Paso Custom Iron works on Esper Drive ruined and damaged our home from a previous install and construction. The associate who we called for a quote was on time, he thoroughly explained all that was required for installation and gave us realistic expectations. He also had 3 different brochures for us to look through regarding iron designs and colors. He took his time to measure the walls and the pricing was very competitive. His customer service was great .

My experience with Atrium is a mixed bag. While the 3 gates I order look good, I'm not happy with the delivery of service. I was led to believe that all the gates would be installed on one day. Turns out, they forgot to bring one and then, they needed another day to get it and then another to bring a part they forgot. Very poor planning and service. If you deal with this company, be patient, because they do not come on time and their salesman Ricardo Bocardo Sr., while apologetic for the delays, is frustrating to deal with. There product is good, but service and timeliness needs work. They either don't care or ignore your time constraints and/or plans. Not good. If you still want to deal with them make sure you can get them to commit to a specified time and installation of what you've purchase.

Great customer service and a beautiful product! After 2 extremely unprofessional estimate visits from other companies I contacted Atrium. The estimator came out the day after I called and was right on time. The gate I ordered was ready way before the estimated date and I love it! Very professional and a great product!