ARP Rental Homes

This company absolutely sucks. The staff (mainly Tania) are very condescending and rude. If you are military don't even look in their direction. They seem to have a personal vendetta against them and it shows. When it comes to work orders be prepared to be left hanging until they find some barely competent people to bandaid the issue. I will say the only nice person who seems to get things in order is Sergio who I assume is the manager in maintenance. We had an issue where the ac went out after David (a handyman they contracted) broke a piece that goes to ac unit during a maintenance call. He didn't come back to fix it and I had to keep calling the office to send someone out. The house reached 90 degrees and I had a newborn baby in house. After the third day, I called a ac company to fix the ac unit. It cost me almost $500 and when I tried to get reimbursed by ARP, they said they wouldn't based off me not asking for permission to have someone fix the unit even though they were aware of the issue. I had to go back and forth with them for almost two weeks just to get a response and reimbursement. The lack of urgency and concern for their tenants was nowhere to be found. They are quick to take your money and take their sweet time to give your deposit back even then they will find some reason not give you the full amount back. If you rent with this company, good luck man.

Thinking of renting from arp?! Don't just walk away RUN!!We moved into a dirty house with obvious damage. We requested at walk through before renting that these be fixed. They weren't. We have asked many times for them to be fixed and no one ever shows.FINALLY we get someone to come out and fix it, and then ARP charges US!!! What the actual Hell?! I'm not paying for damages that were so clearly documented prior to move in. They've been impossible, but we're done now. Turning in 30 days and RUNNING. I'm sure they will try to keep our full deposit, and I will fight them. Crooks!!

Unprofessional & complete waste of time. Last week, I scheduled a walk through that was set to take place via FaceTime. I get a call half an hour before the set time and I'm told that the tenants have just moved out of the house. Gilbert, mentioned that he didn't have the keys to the house and that the house was dirty. He said he would reach out when the house would be ready. I didn't get a courtesy call/text message or anything. Complete waste of time & unprofessional on their part.

Wish I could rate 0 stars. Rented a home for a year, it was disgusting when we moved in, we hired people to clean when we moved out and we received a bill for things in the house being "dirty and destroyed", when we left the house cleaner than it was when we moved it. Stay away, especially military. Do not use this company.

Stay clear of this business, especially if you are in the military. I could write 100 pages on Belinda's deceptive and unethical business practices, but frankly its just not worth the effort. Suffice it to say that the negative reviews are very accurate and the positive reviews are likely written by her. Our house was destroyed due to lack of "management oversight." Thankfully, after 9-months and thousands of dollars, we were able to successfully sell our house through the help of someone else. You've been warned.

I listed with them and they never send me my rental money, despite them telling me it was rented and the deposit paid. I almost lost my home to this company. Belinda the owner is two faced. She feeds off the people who put there complete trust in her. When I found another company she wanted to charge me a astronomical amount to break the contract with her after she stole form me. I had numerous nervous break downs when I was with them including vomit. I live out of town. I write this in hopes to save others heartache brought on by ARP Rental Homes.

ARP Rental Homes is a TERRIBLE property management company to work with!! All they (Belinda- manager) cares about is selling your property instead of taking care of it like a property manager should. We gave them 9 years of business since we were located out of the EP area and over the years, we dealt with numerous conversations asking to be updated on our property. The home was left in terrible condition. And to top it off.. Belinda's only concern when we wanted to withdraw our listing was to sell our property. After numerous conversations explaining to her that we wanted to renovate, she was insistent on being our realtor. All this while my son was going thru cancer treatment! Her only concern was money in the midst of everything we had going on. To top it off, they did what they could to make sure we wouldn't get our tenants security deposit.. I would NEVER recommend this property management company to anyone! If you want a company that is reliable, consistent and will take care of your property.. STAY AWAY from ARP!

dude.. when you move in MAKE SURE YOU WRITE EVERYTHING DOWN THE LITTLEST CRACKS CHIPS AND DUST... and report everything that was not your fault I.E. LEAKS CEILING LEAKS ANYTHING AND EVERYTHING.! You also never get your full security deposit back ! Military watch out. I got the house in alright condition.. was dusty , the AC filters were SO OLD! no batteries in fire alarms. Light bulbs were out showers were SUPER dirty, carpet was improperly installed. +a whole bunch of other stuff. I obviously fixed it so I can be comfortable.. BUT THIS AGENCY are thefts for real... saying I left the house in dirty condition. Which I would never plus my husband and I were both military and majority of the time we were in the field.. like literally was home 3 out of 12 months not consecutive!!! So that just says a lot . anyways thank god I'm not dealing with them anymore .

When i moved into the property it was obviously not cleaned before my move in like ARP said it would be. Carpets were not cleaned nor was any part of inside the home. It was obvious that no one inspected the property like they are supposed to. I mentioned this to ARP and the staff just "shrugged" it off. The Carbon monoxide and smoke detectors were not functional upon move in as well as many other issues. Upon terminating my lease ARP told me that I had to have the property professionally cleaned even though they failed to make sure it was before my move in. They are telling me that I have to leave the property in a better state than what I recieved it in. ARP is not a reputable company to rent a property from. The staff is hard to deal with and certainly don't have much of a "customer care" mentality. I would say that the supervisor needs to get more involved with the clients if ARP wants to be successful. Whoever is in charge of the work order department does a horrible job. There were 12 gas line notifications that Texas Gas company that had been put in place to notify ARP that the gas lines were out of date, or had some sort of gas leak. It took me more than 6 month to get ARPs maintenance to fix these issues. I was never late nor did I miss a deadline for rental payment or any type of payment. However, only certain cheap repairs were selected to be completed, and the major ones were either deleted off of my work order list or only half worked. Unless the issue was threatening to health it didn't get completed. The repair department will put a temporary fix on it, but never come back and finish the job properly. I think the heads of ARP need to get involved and straighten things out. Whoever is telling them everything is "A OK" is not telling the truth. I really dont think ARP really cares about anything, but the money.FYSA it is illegal to post fake reviews about your company. The majority of the reviews dont line up with listings and are all " fluff ".

We are currently renting a ARP rental. We have been here 3 yrs. we have had some issues with having them come fix things needed for the house. We are moving and the move out procedure is ridiculous. I do not recommend them. Rent from a different rental company.